We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great stay/ one problem”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Fairfield Inn & Suites Hershey Chocolate Avenue
Ranked #4 of 24 Hotels in Hershey
Certificate of Excellence
ky
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great stay/ one problem”
4 of 5 bubbles Reviewed October 24, 2013

We stayed at the Fairfield Inn for three nights in Oct 2013. We received a upgrade for joining Marriott Rewards. Room was large ,very modern color palette perfect for 3 quest. Spotless! Beds very comfortable even the hide -a-bed sofa was comfy.
The breakfast was standard, area spotless and the staff very gracious and helpful.
Upon check in, we were greeted with smiles & the news of an upgrade.. I booked the room on line for a decent price, upon checkout at 6:30 Am the bill was $30 more per night.
The AM clerk was a bit condescending and said that was the rate for an upgrade. I explained to him I did not request an upgrade ,but was given one for being a new member of the rewards program.
I showed the clerk my printed on line reservation at the lower rate.The A:M manager was not on duty, The clerk said he would pass along the information and the manager would call. Checked out on Wens. received a e-mail Friday. The bill was corrected.
We will stay here again . I will always print my online reservations and take them with me. I requested a quiet room away from the elevator and I am glad I did. They put us at the end of the hall , We had 3 fantastic nights sleep.

Room Tip: Ask for a room away from elevator. Print out online reservations.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debcKy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your response. I do apologize for your billing issue, but I am glad I was able to correct it quickly for you. Overall, I am glad to hear you enjoyed your stay with us. We hope you will come back to visit us soon. If there is anything else we can do for you please do not hesitate to contact us.

Thank you,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

430 reviews from our community

Traveler rating
    227
    151
    37
    9
    6
See reviews for
269
51
5
39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Hebrew first
  • Spanish first
  • Swedish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

I'm getting a little tired of the pretentious gold-star, super-duper elite member reviews that paint an unimpressed picture of great hotels - just because you signed up to be special members of some travel club doesn't make you royalty and better than everyone else.

That being said, this was my first Fairfield Inn experience and I was very pleased. Lobby is immaculate, very modern furniture and decorations. Nice pool and gym next to the lobby. I shared an executive suite (2 queen beds and a sofabed) with four other adults. Can't say how comfy or not the sofabed was since I slept on one of the queen beds. My bed was extremely comfortable and featured fluffy pillows and soft sheets. Bedroom had modern decorations. Bathroom had new appliances and a very lovely shower head.

The next morning, I went down to the lobby and I was greeted with the best buffet breakfast I have ever eaten in a standard hotel. This hotel did a great job with the breakfast spread. The scrambled eggs looked and tasted like scrambled eggs. The sausage (which is normally a gamble with most hotels) looked, smelled and tasted like heaven. Muffins, bagels, waffle maker, good coffee, juice and to top it off they had sriracha on hand for the spice lovers out there.

Everything about this place was clean, the breakfast was bangarang and it is just minutes from Hershey Park - my friends and I walked there. I am definitely staying here the next time I visit Hershey.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Art F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your wonderfully detailed response. I really don't think I could describe our amenities better myself. I am very happy to hear that you and your friends enjoyed your stay with us. It is really great to hear when a guest gets to experience all of the amenities a hotel has to offer and provides us with feedback as it helps us grow and learn what we do well and what we need to work on. Thank you again for your response and I look forward to seeing you again soon on a future stay!

Thank You,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
5 of 5 bubbles Reviewed October 22, 2013

Stayed here this past weekend with our family for a group trip to Hershey Park. The hotel is clean and very accommodating. Free breakfast was great with lots of options. Very short drive to the park. Definitely recommend this hotel

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mstahl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your response. I am happy to hear you and your family enjoyed your stay with us. It sounds like you were able to experience our complimentary hot continental breakfast, I do hope that you were able to experience the rest of our amenities as well. We look forward to future stays with you and if there is anything else we can do to assist you please let us know.

Thank you,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, NJ
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 21, 2013 via mobile

Immaculately clean, friendly staff. Great location less than five minutes from Hershey Park. The pool is indoors and small but did the trick after a long day at the park...no hot tub though. Over all, however, will definitely stay again!

Stayed October 2013, traveled with family
Helpful?
Thank MeganD99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your wonderful response. I am so happy you enjoyed your stay and that you felt our hotel was very clean and that we provided great service. We strive to make sure all of our guests are happy when they stay at the Fairfield and all their needs are met. Please let us know if there is anything else we can help you with, and we hope to see you again soon during a future stay!

Thank you,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannapolis, North Carolina
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

My wife and I stayed overnight here on a recent trip to New England to see the fall foliage. This is a new hotel and is located in a quiet, residential area, but close to town. We were greeted by Johanna when we arrived. She was very pleasant and engaging. We felt right at home. The room was extremely clean and the beds comfortable. The bathroom was a good size. Breakfast was the usual fare of cereals, bread, fruit, etc. They also had some hot items, but we did not try these. There is a large dining area. Our overall experience was excellent.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dniv67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your response! We are happy that you chose our hotel on your way to New England. I am very happy to hear that you enjoyed your stay with us as well as your continued travels. The fall foliage is quite beautiful up there this time of year! If you are ever passing through again, please stop in to see us and stay, we would love to have you as one of our guests again!

Thank you,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 15, 2013 via mobile

Not much to say other than this hotel is fairly new and a typical Fairfield. It's right in Hershey so be prepared for many families and children. Front staff was very nice, recognized me as rewards and gave me an upgrade to a suite which was nice. Comfy beds, new rooms, overall a good stay.

Stayed October 2013, traveled on business
Helpful?
1 Thank Novakat93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your response! We encourage feedback as it helps us determine how we are doing as a hotel. I am glad to hear that our staff welcomed you to the hotel and acknowledged your Marriott Elite status. We do have a lot of families staying with us on the weekends since we are right down the street from the many attractions Hershey has to offer. We do hope that you will stay with us again soon!

Thank You,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MIAMI
Level Contributor
815 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 344 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Lady at front desk was very helpful and gave us a list of restaurant suggestions.
Hotel is close to all major Hershey attractions. Comforters on beds are thicker and more substantial than the usual thin Fairfield linens... a real plus !
Breakfast area is spacious and food selections were good.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MIAMISHEILA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, October 28, 2013
Thank you for your response. I am glad to hear to that you enjoyed your stay with us. Our front desk agents love to talk about the local area, whether it be a great place to eat or somewhere nice to shop they have suggestions for you. Marriott did upgrade their bedding package this year and I am pleased with it as well. We hope if you are ever back in the Hershey area again that you choose to stay with us as we would love to have you as our guest!

Thank You,

Molly Troutman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hershey
1.8 mi away
Hampton Inn & Suites Hershey
0.1 mi away
Super 8 Hershey
Super 8 Hershey
#3 of 24 in Hershey
4.0 of 5 bubbles 502 reviews
1.5 mi away
Comfort Inn at the Park
Comfort Inn at the Park
#10 of 24 in Hershey
4.0 of 5 bubbles 497 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Springhill Suites Hershey Near the Park
2.0 mi away
Howard Johnson Inn Hershey
1.8 mi away
Hilton Garden Inn Hershey
Hilton Garden Inn Hershey
#2 of 4 in Hummelstown
4.0 of 5 bubbles 730 reviews
Show Prices
Show Prices
Show Prices

Been to Fairfield Inn & Suites Hershey Chocolate Avenue? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairfield Inn & Suites Hershey Chocolate Avenue

Property: Fairfield Inn & Suites Hershey Chocolate Avenue
Address: 651 West Areba Avenue, Hershey, PA 17033-1929
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 24 Hotels in Hershey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Hershey Chocolate Avenue 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Award-Winning Fairfield Inn and Suites by Marriott Hershey Chocolate Avenue opened April 2013. The hotel is located minutes from Hersheypark, Giant Center, Tanger outlets, Troeggs Brewing Company, museums and restaurants. Offering everything you need while in Hershey; spacious guest rooms, high speed internet, indoor pool, workout facility, business center and complimentary full hot American breakfast ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Cancelon, Priceline, Hotels.com, Marriott, Travelocity, getaroom.com and HotelQuickly so you can book your Fairfield Inn & Suites Hershey Chocolate Avenue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing