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“Great Hotel! Clean, Close, New, Nice, and Priced Accordingly!”

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Fairfield Inn & Suites Hershey Chocolate Avenue
Ranked #4 of 25 Hotels in Hershey
Certificate of Excellence
Elmhurst, Pennsylvania
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel! Clean, Close, New, Nice, and Priced Accordingly!”
Reviewed August 14, 2013

Yes there are less expensive hotels nearby but you might as well just sleep in your car. The other less expensive hotels are older and dirty. We went to a concert in Hershey and stayed here. This was the least expensive "nice" hotel, closest to the park. We were able to walk to and from the park for the concert in less than a half hour which was perfect because we didn't have to worry about traffic. The hotel is in a really nice neighborhood area so there is nothing to worry about. There is a CVS a block away and others restaurants and shopping within a few miles driving. The hotel was almost brand new! Super clean, amazing rooms, great breakfast, ample parking, friendly staff, and all around great. Recommend!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John2982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 15, 2013
John,
Thank you for your response. I am so happy that you enjoyed your stay with us. I hope you enjoyed your concert at Hershey! They have had some really great shows this year. If you don't mind the walk, it is quite nice to not sit in all the traffic. If you come back to Hershey for anything please give us a call, we would love to see you again!!!

Thanks,
Molly
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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English first
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 13, 2013 via mobile

Hotel is new, clean and Eco friendly with free breakfast. The overall stay was good but we had kids jumping, running and bouncing balls over us and resulted in keeping us up at night and waking us in the morning. We are a family of three and we were trying to sleep. Expect to hear noise outside the room. We like to walk to town and this hotel was just a bit too far. And no sidewalk on part of the main road to town. Had to take residential streets. We drove the rest of the stay. Also got caught in a rain storm the day we walked and the hotel has no shuttle to the park or town like other hotels. We would have liked this service. I would recommend the hotel if you are driving and a heavy sleeper.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terry4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 14, 2013
Thank you for your response! I am so happy you mentioned about us being Eco Friendly. I think it is such a great feature we have at the hotel, all our bathrooms in the rooms have the motion sensor lighting as well as our staircases. We also have the designated spots for electric car charging. I am sorry to hear that your sleep was disturbed by kids above you as well as the garbage pick up. If notified, the desk will try to alleviate the noise issue from another room. You are correct that we do not offer a shuttle, however we do work very closely with Sweet Ride who would be more than happy to take you back and forth to the park or into town. We hope we will be your hotel of choice when visiting "The Sweetest Place on Earth".

Thank You,
Molly
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Colts Neck, New Jersey
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 13, 2013

When we visit Hershey we usually stay at the Springhill Suites but the Fairfield in was less points and new. The lobby and dining areas was very nice and we were greated by 2 very friendly staff members who's names I wished I had written down. Check in was quick and we were given all the info on the hotel amenities and where our room was. They even knew we were Marriott Vacation Club owners before we arrived. We were only staying for one night and were planning to visit Hersehy Park the next day. We mentioned that we were going to Chacolate World that evening and were worried about leaving the chocolate in the car on a hot day. Even though we were checking out the next morning they offered to let us leave our bags of chocolate there and pick it up on the way home.

Breakfast was the typical hotel offering. Was surprised that the eggs looked really good, not some round processed looking eggs. Saw someone complain there was no eggs but even with the large number of people there there was always plenty of eggs.

The only downside is that if you bring kids there is only an indoor pool and it is small! And a garbage truck was doing a dumpster pickup early in the morning.

But all in all it's a nice place to stay and we'll be back the next time we go to Hershey Park

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank gtags1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 14, 2013
Thank you for your response. We are happy that you chose to stay with us on your visit to Hershey. We do strive to provide outstanding service that our guests will want to return time and time again.I am glad you enjoyed our breakfast with the Hot Eggs and Sausage as that is new to Fairfield this year. We look forward to your next visit and hope to see you soon:)

Thank You,

Molly
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Atlanta, Georgia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 12, 2013

Great night of sleep in brand new, clean hotel. Breakfast was good with lots of seating. Typical breakfast buffet. Hotel staff was very helpful with printed maps to get to Hershey Park. Small snack bar with food/drinks for sale.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank dck_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 13, 2013
Thank you for your wonderful response. I am happy to hear that you enjoyed your stay with us! Sounds like you visited our Corner Market, I sure hope you enjoyed some yummy Ben and Jerry's or frozen treats! When you come back to Hershey, please make sure to give us a call, we would love to have you stay with us again!

Thanks,
Molly
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Springfield, va
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 8, 2013

We visited Hershey Park on July 31 arriving in town around 11:30am. We drove around looking for a hotel and found the Fairfeild Inn. It looked new, walked in the lobby asked for a room, got the AAA discount, she started taking all my information and credit card, great I'm checking in. After she has everything, oh no rooms ready until 3pm. Hate this, seriously a policy delaying the use of your hotel room rental. Rooms do not all become ready at 3pm, room are cleaned and released back to the front desk. Then she says "I'll put you on the top floor it is quiet up there". Awesome! We leave for the park and come back around 7ish, clerk says we are on 2nd floor, what!? Oh wait he found one, he asks want receipt under door or emailed. Told him email, he clicks something on the computer screen. Heading upstairs, find out with luggage cart full it is room 512 next to elevator. newer room, clean, basics, but starting hearing noise the elevator and noise from the hallway.. too tired to change. Next morning go down to check out breakfast around 7:15am, hotel night stay receipt is in the hallway! Not under the door, there for anyone! Check out the breakfast: eggs, waffles, oatmeal, breads, go back up to room; My son, wife and I head back down around 8:45am (breakfast served til 10am) to eat, No Eggs.. really? No More eggs.. not a cheap room rate for service like this, hotel is newer so rooms are not a mess.. just eat early, stay away from the elevator and don't believe anything the staff says..

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 9, 2013
Mike T,

Thank you for staying at the Fairfield Inn and Suites Chocolate Ave. I do apologize for the many issues you had during your stay with us. I am sorry we were not able to get you checked into the hotel right away but we do try to make sure all rooms are cleaned to the highest quality standard for each one of our guests. As for the other issues you described, I will make sure I address them with the department heads and Thank you for bringing these to my attention. We hope when traveling to the Hershey area again we will get a second chance to show you what service we can provide.

Thank You,

Molly
General Manager
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Taunton, MA
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 7, 2013

This Hershey Fairfield Inn was brand new when we stayed so everything was extremely clean and fresh. Décor is bright and fun, and our room was spacious.

The staff was very helpful and always smiling. The pool was a bit small, but at least it's indoors.

The only complaint was at breakfast 8am they had run out of eggs. I was looking forward to eggs and they never replenished. Once the eggs were gone, they were gone. They served many other things but all carbs. Such as, make you own yummy looking waffles, bagels, muffins, yogurt, sausage, fresh fruit salad, and an assortment of beverages including coffee, hot chocolate, tea juices and milk.

Overall, great place, great people, sad about breakfast. I would stay again and just get up earlier in the morning.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank velvetcoconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 9, 2013
Hello!

Thank you for your response. I am glad you enjoyed your stay with us. I do apologize for the inconvenience you experienced with our breakfast, I know our breakfast hosts try their hardest to make sure every guest leaves with their belly full. I will bring this back to them and we will work on a game plan so this does not happen again. Thank you again for your feedback, as it helps us grow and better serve you in the future. We look forward to seeing you again when you come to visit " The Sweetest Place on Earth".

Thank you,

Molly
General Manager
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Orlando, Florida
Level Contributor
109 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed August 2, 2013

For our first trip to Hershey, I debated back and forth. Should we stay in Harrisburg for a lot less or should we stay in Hershey and pay the extra price to do so? Glad we stayed in Hershey. Would not stay in Harrisburg and drive back and forth. Definitely not worth it. Was not impressed with Chocolate Avenue except for the Hershey kisses street lights. The hotel is about two very long blocks away from Chocolate Avenue, and the part of Chocolate Avenue that the hotel is near has no street lights with Chocolate kisses. In fact the hotel is two long blocks away from a CVS, Staples and laundromat. In other words, do not expect much around the hotel. Other than that, right across the street is an old diner looking place, a motel that is being refurbished and houses. This Fairfield just opened in April. New is good. It still smells new. The gym is small with two new treadmills, one Precor and a lot of free weights, towels and a water dispenser. It is right next to the indoor pool. The gym is open 24 hrs, but the pool closes at 11. The hotel offers the standard Fairfield breakfast, but ran out of items on the days we were there. Breakfast closes at 10 am, which is nice, but at 9:30 am, one day no eggs. Another day no knives and no fruit salad. Maybe come earlier? Not sure. Very large breakfast area. Lots of places to sit and never had a problem finding a seat. We booked an executive suite which is definitely larger than a basic room. We had a complete seating area with a large sofa, desk and another phone and television. The room comes with a microwave and refrig. Not sure if you get that in the other rooms. Bathroom has toilet, sink and shower all in one room. No safe in the room. We debated whether to stay at one of the Hershey hotels. Glad we did not. Went over to look at the Hotel Hershey. It is a very, very large property. There is a lot of walking involved to get to the pool or anywhere else, which definitely wastes precious vacation time. Getting to the Hotel Hershey is up a very long hill. Even the self parking at the Hotel Hershey is crazy. You park your car and then trek up a hill to the lobby! The Fairfield is extremely convenient. Park your car, get out, walk in. You are in the lobby and breakfast area. Turn left and you are at the pool and gym. Opposite the entrance to that are the two elevators. Plus, I get my Marriott points at the Fairfield. The drive to Hershey takes 5-10 mins maximum. Would not hesitate for one second to rebook at this hotel. For what we paid and what we got, the size of the room, the location, everything was worth it. Plus the hotel is three months old. What more could you ask for?

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank californiamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
molly_troutman, General Manager at Fairfield Inn & Suites Hershey Chocolate Avenue, responded to this review, August 9, 2013
Hello!

Thank you for your response. I am very happy to hear you enjoyed your stay with us at the Fairfield. You mentioned the room size was larger than a standard guest room, you are correct. Marriott has outdone itself with this new Fairfield package, it really suits large families well. We do sit back off of Chocolate Ave, but we do have a new lighted sign on top of the building that you can see from the major road. We are pleased to hear that we would be your choice for hotels if you were to visit Hershey again! The staff look forward to welcoming you and your family back!

Thank you,

Molly
General Manager
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Additional Information about Fairfield Inn & Suites Hershey Chocolate Avenue

Property: Fairfield Inn & Suites Hershey Chocolate Avenue
Address: 651 West Areba Avenue, Hershey, PA 17033-1929
Phone Number:
Location: United States > Pennsylvania > Hershey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 25 Hotels in Hershey
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Hershey Chocolate Avenue 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The Award-Winning Fairfield Inn and Suites by Marriott Hershey Chocolate Avenue opened April 2013. The hotel is located minutes from Hersheypark, Giant Center, Tanger outlets, Troeggs Brewing Company, museums and restaurants. Offering everything you need while in Hershey; spacious guest rooms, high speed internet, indoor pool, workout facility, business center and complimentary full hot American breakfast ... more   less 
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