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Springhill Suites Hershey Near the Park
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Savings alert! 11% below average rates

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Reviews (373)
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All reviewsauto museumspring hillsleeping areaaaca museumpull out couchwafflesindoor poolnice hotelbreakfast selectionwatch tvthe breakfast areafront desk staffstayed here for two nightsthe ac unitchocolate worldwould stay here againdecent size
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Reviewed July 5, 2013

Stayed here for 4 nights. Very convenient location to all area attractions and restaurants.
The hotel seemed very clean and current. Our room was the typical suite. AC was very loud, so this could use improvement. We were on the fourth floor and while our room was cool, the floor itself was VERY HOT. Anytime you needed to go to the elevator it was a HOT walk to and fro. We were told by staff that this was an ongoing problem.
The only other downside to this property was breakfast. The only fruit available was apples. No bananas, oranges etc. Other than that it is a typical Marriott breakfast. They could change it up a bit and serve bacon and replace oatmeal with grits once in a while etc.
We did not have time to visit the pool.
I really wish we had had time to go to the Automobile museum that was right next door. Maybe next time......

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Abycats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at Springhill Suites Hershey Near the Park, responded to this reviewResponded July 7, 2013

Thank you for sharing your comments regarding your recent stay. Your honest feedback enables us to measure if we are meeting our guests expectations. I am sorry to hear that your experience with breakfast was anything less than satisfactory. While we meet all Marriott standards for breakfast optins, I agree we should certainly look at something "outside the box" to make it more interesting for those guests staying multiple nights.

We are very excited about our new renovations and fresh new look! We hope you considering returning to the Hershey area soon! Wishing you "Sweet" memories of Hershey.

Please feel free to contact me anytime!

CyndiLou Foster, Director of Sales
717-583-2222

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We stayed 2 weekend nights in June and paid $340 per night with tax for a basic "suite" which is really a regular room with a large pullout couch and kitchenette and desk area.

Pros: very close to Hersheypark and Chocolate World, clean, recently renovated rooms, fridge and microwave in room, 2 queen beds plus a queen pull out sofabed, free WIFI

Cons: entire first floor smelled like chlorine from indoor pool; cheap, thin towels; teensy shampoo bottles; front desk reluctantly gave me an extra blanket upon request saying, "everything needed is supplied in room;" room a/cs are old, window type so room is either hot or freezing and cold for whomever sleeps next to a/c unit, overpriced for what it was

Stayed: June 2013, traveled with family
1  Thank JessLCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at Springhill Suites Hershey Near the Park, responded to this reviewResponded July 7, 2013

Thank you for taking the time to provide us with some valuable feedback regarding your recent stay. We certainly strive to make all our guests feel welcome & provide them with a quality, comfortable stay. We are pleased to be part of the Marriott family and offer all of their required standard guest room amenties and products. We will however make certain all staff are aware that additional amentities are to be offered to all guests upon request.

Since our indoor pool is located on our first floor and it is maintained to state regulations with chlorine chemical, there are times where the odor may be stronger than others. Especially during peak useage times. We take your comments seriously; and will review your specific concerns with our team.

Again thank you for your honest feedback, we will certainly use this to improve. I hope that you consider visiting us again and allow us to be of service in the future. Wishing you "Sweet" memories of Hershey.

CyndiLou Foster
Director of Sales
717-583-2222

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

Physical structure is nice, front desk helpful and nice, rooms nice. Perhaps i should have known, but i was hoping for a door between the bedroom and the living room. The room is quite nice, but there is no way to put the kids to bed and stay up in the other space even though there is plenty of space. Breakfast was a fiasco, out of many things, staff unorganized, only fruit in sight a couple of old apples. Quite overwhelmed staff who were understandably tired about people asking why they were out of***.

Housekeeping unfriendly and glaring, loudly complaining about "all the rooms having do not disturb signs" and complaining about guests in front of guests.

Overall not bad, but there are better choices near Hershey Park.

Stayed: June 2013, traveled with family
Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at Springhill Suites Hershey Near the Park, responded to this reviewResponded June 24, 2013

Thank you for your recent comments. Your honest feedback enables us to truly measure if we are meeting our guests expectations. I am sorry to hear that your experience with breakfast was anything less than satisfactory. As this is a very busy time of year for us, we purposely extend our breakfast service times to make sure we can accommodate those that do not rise as early as 6:30 a.m.. We will take your comments to our team to ensure that we are replenishing all breakfast items throughout our service timeframe of 6:30-10:00.

We are very excited about our new renovations and fresh new look! While the SpringHill Suites by Marriott product does not accommodate a closed door suite it does provide a larger room than most other hotel suites and in room amenities including a minifrig/microwave in every room. Marriott does have many different room type products, if you are looking for a closed bedroom door for your family, I would recommend a Residence Inn, TownePlace, or Courtyard by Marriott. These products can offer this type of room arrangement and privacy for your family.

I hope that you consider visiting us again and allow us to be of service in the future. Wishing you "Sweet" memories of Hershey.

Thank you again for your time.

CyndiLou Foster
Director of Sales
717-583-2222

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

We really enjoyed the hotel. The staff was friendly and professional. The rooms and service were excellent. The housekeeping folks were really nice and did a wonderful job. The hotel is located very near to Hershey Park and Chocolate World. Our grand daughters
had a blast in the pool which helped on the rainy days. Our only suggestion is that the complimentary breakfast left much to be desired compared to other SpringHill Suites we have stayed in. The eggs were from a box or something and there were few choices compared to equivalent hotels. Not much fruit and generally mediocre for a SpringHill Suite.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at Springhill Suites Hershey Near the Park, responded to this reviewResponded June 17, 2013

Thank you for taking the time to sharing your comments regarding your recent stay with us. We are very excited about our new renovations and fresh new look. I am sorry to hear you were not pleased with the breakfast choices, as we do meet all Marriott standards for our breakfast. We do appreciate your comments and will review any other options we might be able to offer.

We hope you return to stay with us again soon! Consider returning for HersheyPark in the Dark in the Fall or Christmas Candylane in the Winter!

CyndiLou Foster
Director of Sales
717-583-2222

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

We were pleasantly surprised by the SpringHill Suites in Hershey. The place is incredibly clean and the room is a great size. We loved the idea of the small kitchen/living room area and then the two beds and bathroom at the back of the room. The beds were comfortable and once in the rooms you barely heard any noise at all. The free breakfast was good and had a lot of selections for everyone. The staff was friendly and pleasant. This hotel is located next to a Hershey auto museum and just a short drive away from Hersheypark and Chocolate World. We would definitely stay here again.

Stayed: June 2013, traveled with family
1  Thank scoobysmom2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill_HrshyDOS, Director of Sales at Springhill Suites Hershey Near the Park, responded to this reviewResponded June 14, 2013

Thank you for your wonderful comments. We appreciate the time you have taken to share your experience with us. It is our goal to provide our guests with a relaxing environment and superior service. We hope to see you again soon!

CyndiLou Foster
Director of Sales
717-583-2222

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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