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All reviewsauto museumspring hillaaca museumpull out couchwafflesindoor poolnice hotelcomplimentary breakfastliving areathe breakfast areastayed here for two nightsthe ac unitfront desk staffchocolate worldwould stay here againdecent sizerefrigerator and microwave
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Reviewed August 3, 2012

First the good - the staff was very friendly and helpful, the room was quiet, the bed was comfortable, and the location is perfect for visiting Hershey Park.

However, I would look elsewhere if we came to Hershey again. The rooms were very small. I know that use of the word "suite" is exaggerated but our room was smaller than most regular hotel rooms. The two beds were mere inches apart from each other and only a half wall separated the beds from the love seat in the "living area." We were a family of 3 with a friend of our daughter along and there was absolutely no privacy. For $300+, we should have looked at other options.

Room Tip: If you do go, note that the chlorine smell on the first floor is very strong.
  • Stayed: August 2012, traveled with family
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Thank LauraNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Stayed at Springhill Suites in Hershey this past weekend. We paid $269 a night and I can honestly say that what you are paying for here is location, location, location.

Check-in was quick. The staff member checking us in however did not recognize us as Marriott Gold members, which we typically get at every other property we stay at. This is no big deal, but hints at a lack of training. While checking in, there is a heavy smell of chlorine in the lobby. This is due to the proximity of the pool to the lobby. Again, not a big deal, but not sure it is the first thing you want your clients to notice when you enter the building.

When we got to the room, it was clean, but definitely dated. Everything from the tile to the furniture, to the wallpaper, to the bathroom fixtures seemed like it was at least 10-20 years old. The setup is odd. Partial wall separating the sleeping from living area. Flat screen TV on a lazy susan bolted to a cheap nightstand that was placed in a spot that made it difficult to maneuver around the room, especially with the fold out bed open. Another oddity was the location of the toilet paper holder in proximity to the toilet. It's on the wall opposite the toilet, about 2 1/2 feet away. Really?

My wife noticed an odd smell in the room. I noticed it too, but couldn't be sure what it was. We let the front desk know on our way out for the morning. When we came back that afternoon, engineering was in our room. The smell was from the condensation in the dated air conditioning unit. It was pooling in a drip tray and it was stagnant. They used a wet/dry vac to get rid of it and the smell went away, but by that time management had already moved us to another room which didn't have this problem. The man from engineering told us that with the summer being so hot, they've been trying to stay on top of cleaning all the AC units frequently, but it's difficult. New room was basically the same as the first room. AC unit looked newer and there was no smell.

The breakfast provided was average at best. A selection of bad bagels, English muffins, various pastries, "egg patties" (?), turkey sausage, yogurt and oatmeal. It wasn't inedible and it is free, but we've had better offerings at similar properties.

Overall, the staff we dealt with was very nice and accomodating, but that and location will eventally only go so far. At some point, to justify the price of the hotel, they are going to need to upgrade the rooms. There's a newer and slightly more reasonable Springhill Suites in Harrisburg, about 20 minutes away that I will also review. If you can tolerate a short drive, it might be a better option.

  • Stayed: July 2012, traveled with family
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Thank cmak12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

Just got back from the SpringHill Suites Hershey. The location was great, the staff was friendly, the complimentary breakfast was good. The first thing I noticed when walking down the hallways were the filthy carpets. The room was average, not the cleanest I have ever seen. Fine for a family of five to sleep in, but that is it.. just fine. Beds were comfortable. I don't know if I would stay here again, very expensive for what you get.

  • Stayed: July 2012, traveled with family
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1  Thank Lisa631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

When we travel, we normally choose Marriott hotels or 5 star hotels, depending on the location, because we normally get a good, clean room at the Marriott. The room we were given here had a funky smell, the wallpaper was peeling, & the bathroom sink was cracked. The water left a film on us that made us feel that we weren't clean (probably soft water). The layout of the room was awkward. You walk into the living room & kitchenette, there is a partial divider for the bedroom & the bathroom is right off of the bedroom. There was one TV that was set right in front of the room divider that you could swivel between rooms. When I was getting out of the shower I noticed a red substance running down the side of the toilet on the outer part. Gross! Breakfast was ok. We had to wait about 15 minutes before some of the buffet dishes were re-filled. When they were re-filled, there was a line of people waiting, so the dishes were emptied once again pretty quickly. The breakfast area wasn't very big either. We ended up sitting in the lobby area to eat. If we had planned on being in the area more than one night, I would not have stayed here another night. Very disappointing. The only positive thing about this hotel is the location. It is right down the street from the Hershey Park & Chocolate World. It is also right next to the Hershey Auto Museum.

  • Stayed: July 2012, traveled as a couple
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2  Thank 1Kare1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2012

Incredibly convenient. Clean. Comfortable rooms. Very friendly helpful staff. Breakfast was fine. We will definitely stay here when we come back.

  • Stayed: July 2012
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Thank cwvaughn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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