I usually don't write reviews but I needed to here. We are members of the Mariott rewards and used our free room to stay here for a trip to Hershey Park and the Light show. We love Mariott but this left a bad taste to a great trip. We booked this figuring that the Suites would be great and enjoyable since it is a 5 star facility just like the Mariott in New York, but 5 star rooms and service were missing. We didn't realize that you could just get that rating because it is the closes mariott to Hershey Park. So why were we surprised?
1. Room ( king ) was small next to the stairs, we had to move the tv so we could walk past it.
2. No amenities in room? Shampoo, extra towels, (just 2). Toilet screached as you flushed it,
3. Pool towels were the size of hand towels, and you hand to figure out that they were at the front counter, no signs.
4. Breakfast was a embarassment. Saturday morning, property sold out and the food was cold, empty, no fruit, yougarts were just 3 total for everyone. Tables dity, employees drinking coffee. We ended up going out as did others because of limited selection. Residence Inn put this to shame.
5. Employees didn't seem to focus on customer service, or awareness of things going around them. No hello, acknowledgement of customers.
Let's just say if it was a lower rated hotel it might have been ok but 5 star? Don't waste your points or pay extra, drive the extra distance to get to a friendlier, bigger and better customer first hotel.
It was clean so there is a compliment.
Hershey park and lights at night were great.
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- Also Known As:
- Springhill Suites Hershey Hotel Hershey
- Hershey Springhill Suites