After staying at The Suites at Hershey for many years, I am sad to report a very disturbing experience. Many months ago I booked our Thanksgiving trip for my family, which includes a disabled person. I called the toll free #, as I have done in prior years and specifically requested a specific building and floor so my father could easily get to the pool to swim with my young son - he is a disabled war veteran who has significant difficultly walking. Yes, I was told they don't "guarantee" specific rooms- but booking far in advance for a specific reason should have helped in some way. Upon check in we were put in a completely different building - an even harder building to access and were told "sorry" there's nothing we can do. I explained the situation to two women at the Front Desk who basically did nothing except say "sorry" we have no other rooms. I immediately called Rental Customer Service and spoke to Joshua - who told me the same thing over and over "we don't guarantee rooms and I am sure you were told that when you booked" - "we can't help you, talk to the front desk" - clearly customer service training is lacking at Blue Green Corporate. Basically what Joshua told me - and he told me to feel free to post this on Trip Advisor (in fact he said post anything you want) - is that Blue Green can't "guarantee" any accomodations for disabled people - other then the mandatory handicapped parking space. If you and your entire party are able bodied its a great place to stay - but for disabled accomodations forget it - their policy is clear- we don't guarantee any accomodation. I am sure there is an ADA violation somewhere and I intend to formally complain to a higher level. The failure to accomodate a disabled veteran won't sit well with us and I hope it wouldn't with anyone reading this post.
- Official Description (provided by the hotel):
- Our resort has 72 rooms. Each room features two bedrooms and two baths and is approximately 1200 square feet. Additional features include full kitchen, washer/dryer, 3 TV's, dining room and living room. Each room has a king size bed in the Master bedroom, two full size beds in the Guest bedroom and a queen size sleeper sofa.We are located one mile from Hersheypark and Chocolateworld attractions! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Priceline, Orbitz, Hotels.com, Travelocity, Hotwire, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your The Suites at Hershey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Suites At Hershey Hotel Hershey
- Hotel Hershey
- Suites Hershey