My wife and I checked in Sunday night and were initially pleased with what we saw. The check-in staff (Mary) was very friendly. The room was a little stuffy but clean. The beds were very comfortable, even the pillows. We turned on the air and went to bed. During the night, I awoke to thinking the air conditioning was overly loud. The room eventually cooled down and the air shut off. At 3:30 in the morning, we were awaken by a large mechanical noise in the next room. ( It turned out to be an air compressor in the maintenance room used for the operation of the elevators.) I called the front desk and she said that it would go off soon. After a 1/2 hour (4:30am) and it still running, I got dressed and went down to the front desk. The night auditor was very nice. She said she has gotten other complaints about the noise. She said she would mention the incident to her boss and gave me the key to another room down the hall. When I got back, it had shut off. When we returned from breakfast, it was on again. I went down to the front desk to let them know it was back on and they stated "they knew all about it". That's when they explained it to me. I said it was very annoying to be rudely woken up. The manager was like oh well. I questioned that it needed to run at night? And he responded, "the elevators run all night". I stated they shouldn't book this room when other rooms are available. He stated "that's my opinion" and walked away. I was very upset, thus the energy to write this review. It may be an "award-winning" motel but they give awards for everything. I honor them with my "Most Inhospitable Manager Award."
We will not be staying here again. There is a Choice Hotel right up the road.
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- Also Known As:
- Days Inn Hershey Hotel Hershey
- Hershey Days Inn