My husband had a conference at Hotel Hershey so I decided to go along and I am so happy with my decision. The hotel is exactly our taste, elegant, good service and wonderful ambiance. I had called to confirm my reservation ahead of time as I always do before travelling and was assured that the room I reserved was confirmed however upon our arrival I was told that we would not have a One bedroom King Suite or the view as requested and originally reserved. I was shown a number of rooms with two queen beds and no view of the formal gardens and was beginning to get very upset. The person helping us said she was an assistant manager and was doing her best to accomodate but after almost an hour I was about to leave. Finally she said there was something she had found in the tower west wing and although it did not have a view of the gardens she thought we might approve. By now, all we wanted was to get settled and make dinner reservations. The room was again two queen beds but the palor area was a very nice size with an additional full bath so we accepted the room. After uppacking my husband, upon the recommendation of the concierge, made a reservation for the Harvest Room, located just across the back of the hotel. This was a big mistake on our part as this was one of the worst dinner experiences we have ever had. We ordered and waited almost an hour for the food to arrive even though there we only a few other occupied tables. Once my husbands steak did finall arrive it was over done and my plate was unsatifactory as well. We mentioned our discontent to our server, who by the way was very nice, and she put in another order. By now we had been there for an hour and a half and just wanted to leave. Our night ruined, we got our check (the steaks were taken off the bill) and went back to the hotel and ordered rooms service which turned out to be very good. All in all the hotel is lovely, the grounds beautiful and the service is good. But having travelled a great deal we felt the prices for the on sight restaurants to be not worthy of the food and also the fact that most of the quests are travelling with small children. It is not DC or NY.......
- Official Description (provided by the hotel):
- The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award. The Hotel Hershey is also one of The Official Resorts of Hersheypark, alongside Hershey Lodge and Hersheypark Camping Resort. Guests at each of our resorts enjoy the value, convenience, and special access of our FREE resort benefits. ... more less
- Reservation Options:
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- Also Known As:
- Resort Hershey