My girlfriend and I decided to take 3 days for some R & R and headed for the outlet mall in Grove City, PA. We couldn't get a hotel in the immediate area so decided on the Quality Inn at Hermitage. Our first impression was it is an old hotel that has been re-done. The lobby was quite nice and the girl at the desk was very helpful and pleasant to deal with. She directed us to our room and the first thing we noticed was that although the front lobby had been refurbished nicely the hallways certainly had not been touched. Our room was adequate with exactly what we asked for - no smoking with 2 queen beds. The bathroom was straight out of the 1960's - not redecorated to look like that - done in the 60's and not renovated since. Everything was yellow - sink, toilet, bathtub and wallpaper. And old. The toilet was cracked. There was no fan in this little space so that when someone showered the mirror was fogged up and had to be dried off several times before you could see in it. However, the beds and towels were clean and the staff friendly so it was 'OK'. The next morning we went down for our 'free' breakfast around 9 a.m. as it was advertised until 9 a.m. There was hardly anything left and when I asked if there was any bacon or sausages I was told quite curtly by the lady in charge that "we don't serve bacon and we ran out of sausage". Not a good start!! The only bread product was white English muffins - no bread or bagels and nothing whole wheat. The cereal offered was Cheerios (not bad) and two other sugary terrible choices. Plus the regular milk jug was empty (she ran out of that also we were informed) and the other jug that said it was skim milk was actually 1% (she said). Meanwhile there is no fruit out and no yogurt. She managed to find a few bananas and maybe 6 containers of yogurt after someone asked for them. She then disappeared (for the second time with her coffee in hand) out to the front desk or some other area. Surely when you are only open from 6 a.m. to 9 a.m. you could manage to stay at your post until everything is finished and all guests are gone. Also, how on earth can they run out of so many items when they know before hand how many reservations they have for each night and all they have to do is estimate their walk-ins. Needless to say we were not happy, had very little breakfast and will never stay there again.
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- Also Known As:
- Quality Inn Hermitage Hotel Hermitage
- Hermitage Quality Inn