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“Just passing Thru but pleasantly surprised”

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Fairfield Inn & Suites Hazleton
Ranked #2 of 8 Hotels in Hazleton
Certificate of Excellence
Buena Vista, Virginia
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Just passing Thru but pleasantly surprised”
Reviewed April 14, 2013

On the way from Mich to NJ stopped hear to stay the night and visit with an old friend from my days in Viet Nam who now lives in the area. Not expecting much other than the jacuzzi in the room we were not disapointed. Nice bed, quiet room, we needed to stay an extra couple of hours due to my medical condition and that presented no problem

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, May 11, 2013
Thank you for your writing a review about your recent experience with us at our hotel. We are glad your stay was enjoyable. Your positive feedback of our property is truly appreciated.

We look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    164
    99
    24
    6
    12
See reviews for
99
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Worcester, Massachusetts
Level Contributor
347 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed April 9, 2013 via mobile

Stopped at the Hampton inn where we had stayed before looking for a room. They were booked solid and referred us to the Fairfield Inn which was close by. Seemed a little strange since it's a Marriott chain and not the Hilton, but we felt blessed by how nice this place is. Actually the only thing better about the Hampton Inn is the view. Otherwise, the Fairfield Inn is much nicer. If the Hampton had referred us to another Hilton chain we would have driven there since we frequent their brand. Now we are reconsidering that and considering Marriott as our first choice.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Odarkthirty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, May 11, 2013
Thank you very much for taking the time to write a review regarding your stay with us. We appreciate your feedback and thank you for sharing that feedback with others.

We are very happy to hear you enjoyed your time at our hotel and we look forward to having you back again if you visit our area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 18, 2013

We checked in the Fairfield Inn late Friday night. The staff was very accommodating, rooms were clean, beds comfortable, bathroom excellently equipped. Breakfast the next day was well stocked and attended to. Boiled eggs, waffles, cereals, coffee, fruit, pasteries, breads, yoghurts, grapefruit etc..One of the better hotels we have used.

Room Tip: We used the coupon out of the Rooms book that one gets at welcome stations. Our room price with coup...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WendyCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, May 11, 2013
We appreciate your feedback regarding your stay with us at our hotel. We take pride in knowing we were able to provide you with a positive and enjoyable experience. And we thank you for sharing your experience with others.

We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 13, 2013

There are full service Marriott's who do not compare to this hotel...believe me I am a lifetime Marriott Elite.

I have stayed with them for the last 10 years and look forward to each visit...next one starting tomorrow !!!

There are far too many folks to mention, but MELISSA is a champ...she is the reason this hotel is not a 9, but is a FULL 10 !!!

No request is too tough...if it can legally be done they are on it...simply ask !!!

If you are in the area, try them...then you will see what value for your money really means.

If you get 10 Service and Care during your stay...leave them a review so others can enjoy this GEM !!!

Room Tip: Call the hotel direct...they make your reservations personally and e-mail your confirmations. Coo...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NetteTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, May 11, 2013
We appreciate you taking the time to leave such a nice review of our hotel. Thank you for letting other Trip Advisor users know of the excellent experience you had during your stay with us. We take pride in being able to provide the service travelers have come to expect.

We greatly value your continued business and we look forward to having you with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 24, 2013 via mobile

My family recently stayed for 4 nights to attend a funeral in town. I have been waiting over a week for the manager, Melissa, to return my call. We found the room cleaning unacceptable daily. One day we had no toilet paper, towels placed haphazardly in the bathroom and a bed half made. I know this is not a five star hotel, but workers should have a little pride. The next day we found toilet paper wrappers left in our bathroom sink. We found the breakfast to be sporadic at best. One day, no apple juice, no fruit, no yogurt. It seemed as if the staff was ill prepared for a large crowd.

The biggest disappointment is that the front desk worker, Bobby, took my message twice and the manager, Melissa, has refused to call me back. This is the worst customer service I have seen at a Mariott property. As a silver elite member, I find it unacceptable.

Stayed February 2013, traveled with family
Helpful?
2 Thank ericsugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, February 25, 2013
I'm very sorry for your experience at our hotel. I did just return today to find a message left for me from this weekend. I again apologize, but this was the only message I received from you regarding your stay. I will certainly be contacting you to discuss your stay further. We are an award winning hotel and we pride ourselves on delivering the service and stay that our guests expect and I can assure you that we would not deliberately avoid responding.

I thank you for your feedback and will be speaking to you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisburg, West Virginia
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed January 10, 2013

This was our second visit over two years. The hotel continues to be well maintained and the room was comfortable. The reception staff were very friendly and capable. The fitness center was above average for a Fairfield. Good breakfast with plenty of tables. Our room was clean. Good internet service.

Room Tip: Facing the front parking lot will probably be the quietest.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank WVMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield_Hazleton, Manager at Fairfield Inn & Suites Hazleton, responded to this review, May 11, 2013
Thank you for your writing a review about your recent experience at our hotel and we are glad to hear that you had an enjoyable stay with us. We appreciate hearing your feedback and having you share your experience with others.

We look forward to having you again at our hotel if you should ever find yourself in this area in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenland NH
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 2, 2012

I was very impressed with this hotel right from the moment I stepped up to the counter and checked in. The young man behind the counter was so friendly and helpful. I am sorry I didn't get his name but he was there when I checked in and out.

The room was very clean. The bed slept great and pillows were too. Last but not least the continental breakfast was way more than other hotels. The thing I liked was they had strawberries and whipcream to go with the waffles. I felt like I was on a cruise ship with this wonderful buffet breakfast.

Thank you Fairfield Inn & Suites Haxleton for a great stay.

Room Tip: We choose top floor back side of hotel. This room was very quiet. They have an elevator so no prob...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Prayingpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Hazleton

Property: Fairfield Inn & Suites Hazleton
Address: 118 State Route 93, 118 State Route 93, Interstate 81 & Route 93, Hazleton, PA 18202-8063
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Hazleton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Hazleton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Hazleton 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Marriott Fairfield Inn & Suites of Hazleton awaits you! Our Fairfield Inn provides you with just the travel experience you are looking for. We are conveniently located off I-81 at exit 145, within the heart of Northeastern Pennsylvania. As our guest, you will experience our award winning customer service and the convenient access to many local attractions including Penn State University, Nascar at Pocono Raceway, Jack Frost/Big Boulder Ski Resort, and Whitewater Challengers. Enjoy our complimentary hot breakfast, high speed internet access and spacious, newly renovated guest rooms. Our fresh baked cookies upon arrival and complimentary coffee delivery in the morning are the kind of personal touches that will make you want to return. ... more   less 
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Also Known As:
Fairfield Inn & Suites Hazleton Hotel Hazleton
Fairfield Inn And Suites Hazleton
Fairfield Inn Hotel Hazleton
Fairfield Inn Hazleton
Fairfield Hazleton
Hazleton Fairfield Inn

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