My family recently stayed for 4 nights to attend a funeral in town. I have been waiting over a week for the manager, Melissa, to return my call. We found the room cleaning unacceptable daily. One day we had no toilet paper, towels placed haphazardly in the bathroom and a bed half made. I know this is not a five star hotel, but workers should have a little pride. The next day we found toilet paper wrappers left in our bathroom sink. We found the breakfast to be sporadic at best. One day, no apple juice, no fruit, no yogurt. It seemed as if the staff was ill prepared for a large crowd.
The biggest disappointment is that the front desk worker, Bobby, took my message twice and the manager, Melissa, has refused to call me back. This is the worst customer service I have seen at a Mariott property. As a silver elite member, I find it unacceptable.
- Official Description (provided by the hotel):
- The Marriott Fairfield Inn & Suites of Hazleton awaits you! Our Fairfield Inn provides you with just the travel experience you are looking for. We are conveniently located off I-81 at exit 145, within the heart of Northeastern Pennsylvania. As our guest, you will experience our award winning customer service and the convenient access to many local attractions including Penn State University, Nascar at Pocono Raceway, Jack Frost/Big Boulder Ski Resort, and Whitewater Challengers. Enjoy our complimentary hot breakfast, high speed internet access and spacious, newly renovated guest rooms. Our fresh baked cookies upon arrival and complimentary coffee delivery in the morning are the kind of personal touches that will make you want to return. ... more less
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- Also Known As:
- Fairfield Inn And Suites Hazleton
- Fairfield Inn & Suites Hazleton Hotel Hazleton
- Fairfield Inn Hotel Hazleton
- Fairfield Inn Hazleton
- Fairfield Hazleton
- Hazleton Fairfield Inn