We were driving North from Fort Lauderdale to New York a trip we take twice a year. Prior to Hazelton we were joking with the people at the various Residence Inns that we stayed at who was the friendliest East of the Mississippi. The contest was between Macon and Charlotte thus far. So when we stopped at Hazelton we were positive but tired.
The woman at reception told us our room wasn't ready because the previous night the hotel was sold out. She suggested we go to a restaurant for a half hour to an hour and telephone before returning to assure the room was ready. She noted that we had been there before.
My wife who made the reservation observed that it was past 3pm the check in time and the woman made the same explaination.
The woman made no apology or sign of regret for this inconvienence nor did she call housekeeping to check on the status of the rooms.
She left as her shift had ended and the next woman got our room almost immediately.
The person at reception sets the tone of the hotel and this woman failed miserably.
This is one of the nicest and newest Residence Inns along our route hands down and it is regrettable that this woman receptionist has not learned any customer relations skills.
For physical plant I give this residence inn a 5, for customer relations a 2 because the rest of the staff have been friendly.
- Official Description (provided by the hotel):
- We are an all suite, state of the art hotel with living, dining and sleeping areas designed for your comfort and convenience. We've perfected the extended stay experience by combining the comforts of the modern home with our passion to thrive for guest loyalty. You can start your day with a hearty "Home Touch" complimentary hot breakfast buffet, and unwind at our evening hospitality reception Tuesday through Thursday, relaxing by our firepit area or cozy up in front of the lobby fireplace. You can also take advantage of our indoor pool and spa and retire on Marriott's luxurious bedding. We are centrally located from major cities such as Philadelphia and New York City. For those sports enthusiasts, enjoy the areas award winning golf courses, skiing and the speed of NASCAR at Pocono Raceway. Come stay with us and we guarantee you won't want to leave. ... more less
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- Also Known As:
- Residence Inn Hazleton Hotel Hazleton
- Hazleton Residence Inn