Recently visited for a quick get-away over July 4th weekend. Saw the review in the NY Times and definitely attracted by the proximity to NYC. We have a summer place out on the South Shore so we wanted something different, low key. Our expectations were not very high; just wanted a clean place to relax outside Manhattan. One massage each was all that we signed up for (thankfully).
1. Rooms look just like the brochure (ask for a room facing the lake away from the fire pit. It actually faces the trees which face the lake but at least it doesn’t face the parking lot/”waterfall”). Clean, comfortable bed, very quiet except for the passing sounds from the hall. The lodge was full that weekend and we did not hear anything from the neighbors (except when you are out on the “veranda”). Always ask for an upper floor room.
2. The food was pretty good and we both found the portions to be plentiful (except for the lunchtime bison “burger” which is really a very tasty slider—hysterical. I guess this is why they have the buffet). As for previous reviews regarding portions, I wonder if those visits were prior to the management change. We spoke to some residents of the Woodloch property across the way (which they say has a great golf course that the Lodge guests can use); they have access to all the amenities at the Lodge and say that prior to the management change, things really were as bad as the previous reviews state.
3. The property itself is lovely. Beautifully maintained, very quiet. Their lake is much smaller than they state (a common theme) but was lovely for a very relaxing kayak experience (which we only did alone while there was no one else out there; a group of 5 or more would have been much too crowded). Sara who was by the docks was the loveliest person we met—very helpful and watchful. (Don’t take pictures of the “ducks”—they are fake!)
1. While the Lodge can accommodate about 100 guests I believe they were at 98 when we were there), the facilities are made to accommodate a third that number. All the common areas are TINY despite how large they look in the photos (which is probably why all the photos have ONE person in each shot). Which leads me to the countless reasons why, had I gone here for a spa getaway with girlfriends, I would have been furious.
2. There is NO outdoor pool—see below for the pathetic outdoor Jacuzzi. The indoor pool is quite nice and the only thing at the resort that is of any considerable size. The indoor waterfalls are also nice but again, ridiculously small. A prior reviewer made a comment that there are no lounge chairs by the indoor pool—my theory is that the smell of the chlorine would render anyone unconscious beyond 15 minutes of exposure.
2. The spa area is nicely set up…for 20 people it is ideal. But for 100?
-The locker room is spacious but there are only 3 showers and the spa waiting area can only seat about 10 people. A couple of ladies had to wait standing up.
-The outdoor deck where EVERYONE goes to relax has an outdoor Jacuzzi that is the size of a private Jacuzzi in any hotel suite. The deck itself can comfortably sit 10-15. We never used it once given that whenever we went to look for space, people were so closely packed together I found it unappealing.
-The “whisper lounge” --again too small. How is this relaxing to be so closely packed together?
3. The staff are very young, likely area students, i.e. very inexperienced. Service is hit or miss wherever you go (except for the spa services which, per our 2 personal experiences as well as conversations with a number of guests at the Lodge that weekend, are universally a MISS. My massage therapist YAWNED during the treatment--?????).
4. I loved the all day tea service but the “hors-d’oeuvres” are pathetic.
5. I was told that some of the rooms do not have tubs? If this is true, how can a “destination spa” have rooms without tubs?
6. Their "business center" is one computer.
We did not participate in any of their classes or scheduled activities so I cannot comment on that. I did hear that the hikes were vigorous and fun.
Would I go back? No. They desperately need to expand their common areas, build an outdoor pool, but most importantly, replace their current therapists with people who actually know what they are doing. Until then, I would suggest they remove "destination spa" from their name. My rating is a reflection of the lodge accomodations alone.
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- Also Known As:
- The Lodge At Woodloch Hotel Hawley
- Hotel At Woodloch
- Spa At Woodloch
- Lodge Woodloch