Two people I know very well reported to me about their Lodge at Woodlock Springs Spa appts.
First, my friend went to have a pre natal massage for lower back tightness, she was not impressed. She has been to many massage therapists and this was her 3rd pregnancy, she was not a novice with the experience. She was 7 months pregnant at the time and not high risk. She told me the massage therapist told her a lot of what would not be done. She thought the practitioner seemed unsure and tentative. My friend came away feeling let down by the expensive treatment, and that the therapist did not have much experience or appropriate training with pre natal massage. Prenatal massage should only be offered by trained and qualified personnel.
Ok, then, another friend of mine who has been to high end spas all over the world was looking forward to a hot stone treatment after a long flight. This time the practitioner poured oil on her body directly from a bottle and wrapped stones in a towel before they we put in place. Stones are not to be wrapped in this process, evidently the massage person did not want to clean the stones between patrons. Toward the end of the massage, one of the stones was so hot, she had to ask that it be removed. She also said that the essential oils used in the treatment were not of the best quality. (she owns an essential oil business in another country). She was shocked the massage cost 200.00 for such mediocre service.
Oy, both of my friends said the facilities of the Lodge Spa are very fine, however, the staff who worked on them were lacking in skill. I smelled off putting synthetic fragrance wafting around in the waiting area. And a receptionist made a sour face when an attendant asked if there was someone available to give us a tour. All in all I was embarrassed, as I had recommended the place. All of us expected impeccable service, and it was not given. This might sound like nit picking to some....this spa should realize that many of their customers are discerning, experienced and willing to pay for quality. This spa needs rigorous training programs in place for employees. After all, bricks and mortar can only go so far, in the end, human beings make or break the Spa experience for discriminating customers.
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- Also Known As:
- The Lodge At Woodloch Hotel Hawley
- Hotel At Woodloch
- Spa At Woodloch
- Lodge Woodloch