My husband and I recently spent Tuesday-Wednesday at the Lodge at Woodloch. We arrived and made our reservation in person-this was not a problem. Though we arrived earlier than the suggested check-in, we were allowed access to our room as well as given a tour of the grand facility. The room was beautiful as were the views and ambiance. The food in Tree was delicious and the waitstaff, cordial and attentive. My husband has food allergies to nuts and seafood. Though a limited menu, the staff at Tree were willing to accommodate his need to diverge from the menu by preparing a chicken breast for his dinner as he does not eat duck or beef (or seafood for that matter). We were very pleased with the accommodation!! The only negative with Tree was the over-priced martinis. I ordered a cosmopolitan on the rocks with a lime and it was $14 while my husband's foreign beer was $8. The beer was fairly priced for an imported beer but I found it tacky to overprice a basic martini such as a cosmo. I could understand if I had specified a top shelf vodka, but I was not asked the question nor did I request. It also tasted just the same as I have had anywhere else (delicious, but nothing different or over-the-top to justify such a price inflation). Lastly regarding food/beverage, while there was cucumber water and lemon water and fruit/nuts in the spa area as well as tea/coffee in the common areas on the 2nd floor of the grounds in addition to the filtered water in the bathroom, I enjoy ice with my beverages and enjoy drinks other than tea/coffee/water. It would have added an extra touch to have ice available on the floor of your room (we stayed on the third floor-if there was an ice machine, it was not mentioned to us) as well as a vending machine with some food/drink options. After dinner at 6 pm, we went for a walk and retired to our rooms where we fell asleep (because of the relaxing atmosphere which was wonderful). We awoke at midnight having fallen asleep so early and were hungry for a little snack and a drink such as an orange juice or a coke but nothing was available other than the filtered water from the spigot in our bathroom or going down to the 2nd floor for tea/coffee. An ice machine and vending machine or even stocking some complimentary juices and little non-perishable snacks in the room would have added that extra, first-class touch.
The other area of concern was our spa service. I want to first point out the positives. The spa area was clean and beautiful. Lisa, in particular, who was on the women's side gave a great tour of the spa facilities and was very pleasant. The product line (Essential Elements-Rosemary) is top-of-the-line! I love how everything from women's hygiene products were made available without asking, razors, brushes/combs, nail polish remover, hair products, blow dryers, curling irons, magazines, cool compresses...you literally didn't need to bring anything with you from home other than your make-up! We especially enjoyed both the eucalyptus and dry saunas as well as the outdoor hot tub and massaging waterfall. After enjoying the spa the whole afternoon, we eagerly looked forward to our massages. This is where we were greatly disappointed. The spa concierge was very friendly and even asked if we wanted to be in the same room together for our massage, which we decided to do, as well as our preference for male/female masseuse. She explained some of the other services such as facials that we were looking forward to scheduling for the next morning but with so many options available, wanted to think about which we wanted during our massage. I'm glad we waited. Our massages, while listed as 50 minutes long last 40 minutes. My masseuse never asked if her pressure was too much, too little. I have received many massages before and all different types, this was honestly the worst! It literally felt like five minutes on my back, five on my upper left side, five minutes on my upper right side, then five on my lower left side, then five on my lower right side, she flipped me over then did my arms quick, legs and gave a sub-par head massage (which was the area I specifically mentioned to her that I wanted focused on). Honestly, I receive longer and more sincere head/scalp massage when I get my hair shampooed at the Salon. Conversely, this was my husband's second massage he's ever had and he was disappointed as well. After the massage, I went out to speak to the spa concierge (a different lady this time, much older and not as friendly) and I told her the little time clock in the room said 3:08 at the start of the massage (it was right in front of me on the counter when I was waiting on the table for the masseuse to come back in) and it was 3:50 when our masseuses left the room for us to change. She said that the massage is really only 40 minutes and that the 50 minutes includes telling the masseuse where you'd like her to focus on and selecting which oil you wanted for treatment. It took only two minutes to accomplish that task. I thought it was quite tacky, yet again, to advertise 50 minutes for a massage and it's only 40 minutes and then it was generic at best. We both felt like it was very rushed and a "how do you feel" mid-way through was simply that-an empty pre-packaged question to which we felt our true opinions would not be heard anyway. And that was the case when I spoke to the older spa concierge woman afterward. She was not interested in hearing my dissatisfied opinion and so I did not trust to schedule any other spa treatments during our stay as I was afraid it would be much more of the same. I also felt, again, that it was falsely advertised as I was under the impression that when literature on the website says that gratuity has been already added, that was factored in the $120, 40 minute massage-not in ADDITION to the $120, 40 minute massage. I will say that Pasquale at the front desk as well as the nice woman who was working alongside of him (both were very approachable) brought that to our attention upon our arrival and before we ordered the service through spa concierge, but then we were uncertain as to whether tips were truly included in everything or not so we ended up tipping the valet who ran our luggage up to our room when we didn't need to (the valet acted as if this was normal for us to do this as well so we thought we were supposed to. I would have thought that if we weren't supposed to, he would have said, "oh no, that's not necessary"). Bottom line, I believe if you're going to advertise to not have to worry about carrying around cash to tip, as it has already been included and factored in pricing (very thoughtful), then that's what it should be, and be clearly reiterated-the prices on brochures should reflect the service WITH tip and should specify the true amount of time of the service-40 minutes as opposed to 50 minutes for a massage.
There was not enough time for us to enjoy the classes as we just wanted to unwind and relax in the saunas/hot tub and since there is little by the way of night life on the immediate property, it would have been appropriate to extend the outside hot tub use until 10 pm instead of 8:30. That seemed a little early to me. I did want to note that the gift shop was a lovely addition. It was stocked with well-priced products as well as an assortment of items, even some product that was utilized at Woodloch (such as the tea from Tree...very smart :) ) and I love how there were items to purchase for children as we have three and they were looking forward to us bringing them back something "cool").
With all of that said, and I realize it's an amount :), the major, major disappointment was the massage. I expected the best massage of my life and instead, received the worst and then to top-it-off, a lack-luster, ho-hum, I don't care attitude from the older spa concierge woman when I tried to make her aware of the situation.
If we chalk up our massage experience as a fluke (assuming this really is a fluke-I certainly hope it is, or I don't know how you'd stay in business as that was one of the main aspects I was most looking forward to regarding my experience at Woodloch and I would imagine that would be the same expectation for the rest of your guests), the alcohol prices were a little more reasonable, and the inclusion of tips more consistently explained and reflected in the price description, it would have been a 9 out of 10, stock the fridge with some complimentary little juices and snacks, and a 10! Instead, we walked away having a 10 experience in some areas and a 3 experience in others so we gave it an overall rating of 7.
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- Also Known As:
- The Lodge At Woodloch Hotel Hawley
- Hotel At Woodloch
- Spa At Woodloch
- Lodge Woodloch