We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great setting, fun activities, but needs a more customer service focus”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Woodloch Pines Resort
Ranked #2 of 7 Hotels in Hawley
Certificate of Excellence
GreenLeadersGold level
Stamford, Connecticut
Level 4 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great setting, fun activities, but needs a more customer service focus”
Reviewed September 16, 2013

I recently got back from a weekend at the Woodloch Springs resort where my family and I attended a cousins wedding. 20 or so of us shared two houses that were next to each other. The houses were clean, comfortable and quite spacious.

We had a free afternoon and took full advantage of the go-carts, rock climbing wall, shooting range, batting cage, etc. The activities were enjoyed by all.

My only complaint revolves around what I preceived as a lack of customer service focus. Our email reservation gave an address to plug into our GPS. The address took us to a unmanned gate that we could not get past. There was a sign directing us to the correct gate, but even that was confusing. Our party came in probably eight or ten cars, and everyone got lost. When we finally got to the front gate, I mentioned to the guard that he might want to mention to his boss that they need better signs, and his response was that everyone says that.

After getting the keys to our house and dropping off our bags we went to where the activities were and it was very confusing as to what was included and what we had to pay extra for. After a great deal of confusion we finally figured it out just in time to be told by all the guys that run the activities that they were shutting down for two hours so they could have lunch and then go work the carnival. I don't consider myself too demanding, but after paying what we didnt I dont want to hear that they are closing down the shooting range, go-carts, etc. so that they can have lunch and go work somewhere elso on the property.

So we took that opportunity to go look for lunch ourselves. I wasnt involved in the planning so I was unaware of the various options, but our deal did not include meals. There was a BBQ in front of the main building that looked nice, but if you werent on the meal plan it was $25 per person. Again, it looked good, but $25 per person for a party of four for hamburgers, hotdogs and corn on the cob was a bit steep. We went elsewhere.

My cousin got married on the property in front of the lake. After the wedding we walked a very short distance to the reception which was wonderful. The folks that ran the wedding did a very nice job and were highly organized. The rest of the departments could learn from the wedding division.

One more thing. The property is beautiful, but very large and from where we stayed we had to drive to everything. I much prefer having everything in walking distance.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, October 29, 2013
Dear Tom C,

We are glad to see that you enjoyed your guest home accommodation and the various activities you were able to partake in during your most recent stay. Our goal is to provide every guest with an exceptional experience, no matter how long or how short their stay might last.

We are terribly sorry to learn of the confusion surrounding directions to our resort on your day of arrival. Due to the rural area where we reside, and the various mapping databases utilized by different GPS systems, we have come to find that certain GPS systems may sometimes give incorrect directions to our location. Sometimes, this issue can be resolved by updating your GPS to the latest set of maps provided by the GPS manufacturer. Because of this reason, we always recommend that our guests use our written directions provided on our website or with every reservation confirmation in order to find the most direct route to our location.

We are also disappointed to see that there was confusion regarding our activity schedule. We try to make the schedule readily available in various locations to our guests. Activity sheets are provided at both Front Desk locations (Pines and Springs), and also outside of the Clubhouse entrance at Woodloch Springs. We also have our activity sheet available on our in-house cable channel which can be accessed by any television in the guest homes. Information regarding activities is also provided in the information packet provided in each accommodation. We have many activities that take place over the course of each day, and the activity schedule provides you with the locations and times that these activities would take place. We will discuss this matter further with our Management Team to make sure that every guest is aware of the various options available to them at check-in.

Our Cookout meal is a tradition here at Woodloch, and features unlimited burgers, hot dogs, various wraps, chicken wings, clams, and beer, among other things. While this meal takes the place of our sit-down lunch, there are other options available for lunch during the warmer months including our Country Store Deli, our grill down by the beach area, as well as the Grille Room restaurant at Woodloch Springs. We sincerely hope that these various options were communicated to you when you inquired about joining us for lunch.

Thank you very much for sharing your review and your kind words regarding our Weddings department. We sincerely apologize for the various issues experienced during your stay, and hope that you will return to us in the future when you might be able to get the full Woodloch experience.

Sincerely,

Steve Kiesendahl
For the Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,379 reviews from our community

Traveler rating
    1,088
    194
    56
    31
    10
See reviews for
1,046
82
2
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (487)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Morristown, New Jersey, United States
Level 6 Contributor
177 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 15, 2013

My family and I have been visiting Woodloch Pines for over 35 years! on my recent visit in August I was again blown away by the high level of customer service, friendliness & attention we received.
Besides this it is all out fun! Segway tours, horseback riding, outdoor sports, golf boating & swimming and entertainment are just a few of the activities available.
While there we also visited the Lodge at Woodloch! this is a WorldClass Spa destination.
The massages were unbelievable! We relaxed and enjoyed a refreshing time!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lou S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, October 29, 2013
Dear Lou S,

We appreciate the having your family join us for all of these years! Our staff is always available to make your stay as pleasant as possible, and we appreciate the high marks. We are delighted that you enjoyed the activities, and were able to visit our sister property, The Lodge at Woodloch, which is truly a unique destination spa experience. We cannot wait until your next visit! Thank you for sharing your review.

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 15, 2013 via mobile

We booked a condo on the golf course and arrived with another family mid day. We checked in upon arrival they told us the house would not be ready until after 5:30!!! What? Although they said we are free to use the facilities we could not fully enjoy them until we were all settled in. We had food and luggage in the car. Our room was finally ready at 6 pm. By the time all 8 of us showered - to get ready for dinner it was extremely late. The kids had lost their appetite after snacking on junk and in addition we couldn't get a table at the clubhouse until 9pm.
We stayed here twice a year as our kids were growing up. It seems they have become more popular over the years and have not kept up to par with accommodating the added business.
The day of checkout we all had to get up extremely early to pack up the house since check out is extremely early as well. Over $2000 for technically less than two full days! Never again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elyse I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, September 27, 2013
Dear Elyse I,

We are terribly disappointed to have fallen short of your expectations on your most recent stay at Woodloch. We strive to make every guest experience the best it can be, and we always hope to improve upon any issues that any guest may have encountered. Our Housekeeping department works very hard to get our guests into their accommodations as quickly as possible; unfortunately, circumstances sometimes dictate that accommodations may not be ready until our stated check-in time, which is typically 5 PM most days, and 6 PM on Sundays and holidays. We are very sorry if you had to wait until later in the day to have access to your home. We have very high standards of cleanliness, and due to the sizes of the homes or wear and tear of previous guests, sometimes the homes may take several hours to clean up to these standards. As a courtesy, we do allow guests to arrive before their check-in time, and have full use of our facilities while their accommodations are readied. We have locker rooms and changing facilities complete with showers and hair dryers that can be used throughout the day. We encourage guests to pack a day bag and utilize these facilities so that they are able to leave their luggage in their vehicles without having to unpack any items. On the day of departure, check-out time is 11 AM to accommodate any incoming guests, but you still retain full access to our property for as long in the day as you would like. Again, our locker rooms potentially could serve as your base in case you need a place to change.

We are also disappointed to see that you were unable to secure dinner reservations until later in the evening. During our peak times, meal reservations in advance of your stay are highly recommended. While we always try our best to accommodate any walk-in reservations, making reservations beforehand or booking within our American Plan will ensure that you have your desired and appropriate dining times.

We hope that you and your family were still able to enjoy your stay, despite your experiences on your arrival day. These matters will be taken back to our Management Team to see where we are able to improve in our daily operations, and we sincerely hope that your next visit to Woodloch will meet all of your expectations. We hope to see you again!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kings Park, New York, United States
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed September 15, 2013

Woodloch Pines holds a special place in our hearts! Let me just say, if you have never been here, but are in need of some quality time with good friends or family, this is the place to go! I have been coming here since I was 12 years old with my parents, those memories I will cherish forever! Now my two kids who are 6 and 3 love it as much as we do! They always cry when it's time to head home!

The rooms are extremely clean as well as all other areas of the property. Food and service is excellent and the activities are always changing and constantly going. It's great for those who want to get up and have fun for the the day. However, there are plenty of places to go if you just want to hang out, unwind and relax.

One thing I have always been impressed by...the owners and the staff!! They genuinely welcome you into their "home" and go above and beyond to help and accommodate you in any way. AND...you see the same faces year after year! Staff turnover is low, which just goes to show how happy the staff is to be there and how well they are treated. Very impressive!

Keep up the great work Woodloch ~ I'm so happy I have been able to share the Woodloch experience with my family!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielleD217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, September 17, 2013
Dear Danielle D,

Thank you for introducing the next generation of your family to Woodloch! While we never want to see any tears on departure day, we hope that they disappear quickly once your kids realize that they have next year to look forward to. My family and the entire Woodloch family is always available to welcome you and make sure that your stay is the best it can be. We truly appreciate having you join us, and cannot wait until next time!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmingdale, New York
Level 4 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2013

We just spent our 11th year at Woodloch Pines this past August. Our kids started out going at 7 and 10. From the start when they were little there was plenty for them to participate in. Every year brought different events. I call it a mixture of camp and a cruise on land. There is a lot to do for those who want to participate and a lot NOT to do for those who rather relax. Our family is involved in every lake game, amazing race, olympics, pool games and whatever else they can dream up for us. I can't quite explain how much fun we have every year. When we leave I actually go through a small depression wishing I was back there. Love the beauty of the place, the staff is amazing and the food is terrific. I recommend it for pretty much anyone.

Room Tip: We stay in the Springbrook building same room every year.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scarthome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, September 17, 2013
Dear scarthome,

Thank you so much for choosing Woodloch for all of these years! We hope that you have won many medals in the various competitions we throw your way, and hope that you have enjoyed the different activities Joey and his staff have created over the years. It is our goal to make each and every Woodloch vacation unique, fun-filled, and conducive to a lot of laughs. Thank you for the recommendation, and we cannot wait to see you next year!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 11, 2013 via mobile

This is a family oriented resort with excellent accomodations, activities throughout the day for all age groups, and delicious food, too.
We are looking forward to making this an annual location for family vacations.
It is costly, but we feel that it was a quality vacation and worth the money.
Woodlach combined the best of a cruise and a Disneyworld trip. It also eliminated the need for all of us to fly before beginning our adventure.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, September 17, 2013
Dear Bryn B,

We are pleased to have exceeded your expectations! We are flattered to see that you would love to return to Woodloch annually. Our goal is to provide our guests with an inclusive vacation that satisfies any needs for entertainment, activities, and food. One of the best things is that Woodloch is within 90 miles of NYC and other metropolitan areas, which means that we are reachable on less than a tank of gas! Being that close eliminates the need to lose time and money due to airfare travel. We cannot wait to see you and your family once again!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2013

We went to Woodloch a few weeks ago with two young children, ages 5 and 7. We had a wonderful time. The property is spectacular. We stayed in a Edgewater Suite in Mountain Laurel. It was definitely worth paying extra to have a washer/dryer in the suite since our kids spent most of the time in water activities. Our suite was very spacious, had a beautiful view of the lake, was fully functional with a fully stocked kitchen, large dining table, double sinks in the bathroom and comfortable beds. The housekeeping staff was fantastic and even cleaned up our dirty dishes.

There were a lot of choices of activities for all age groups. Our children really enjoyed fishing on the docks, lots of pool time, endless hours at the waterslide on the beach, bumper boats, jungle gym, petting zoo and bumper cars to name a few... They even had evening programs for the kids and we all enjoyed the sing-a-longs and the magic show.

We had the meal plan for breakfast and dinner. The food was ok and plentiful. My favorite was the seafood buffet on the last night. The service staff was terrific. The kids really enjoyed the different themed characters in the dining room every evening. Our favorite place for lunch was the grill next to the beach.

Overall, the place is terrific. They go out of their way to make sure that everyone has a nice vacation (i.e. plenty of clean towels and lounge chairs near the beach and pools). Even though there were a lot of people staying at the resort, it never felt crowded. The bus drivers were very friendly and we never waited more than 5 min for the bus. It is a very relaxed and fun environment.

Room Tip: With young kids, I would recommend an Edgewater Suite at Mountain Laurel. Very quiet, near the pool...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Owner at Woodloch Pines Resort, responded to this review, September 17, 2013
Dear Shelly S,

We truly appreciate your kind words regarding your recent stay. The Edgewater Suites in Mountain Laurel are an excellent choice of accommodation due to their size, proximity to the pool, and the added amenities in the form of a kitchenette and washer/dryer. It seems that this room suited your needs perfectly, and for that we are thankful. It's great to see that your children were able to enjoy a lot of the amenities as well as the evening entertainment. We always aim to please by bringing in top quality performers. Even in the heat of the summer, you will never find the resort overcrowded due to our guest-to-staff ratio and that we add more and more activities to correspond with our guest counts. Thank you for choosing Woodloch for your recent stay, and we hope to see you once again!

Sincerely,

Steve Kiesendahl
& The Entire Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hawley
1.4 mi away
The Lodge at Woodloch
21.7 mi away
Skytop Lodge
Skytop Lodge
#1 of 1 in Skytop
1,169 reviews
5.5 mi away
Ledges Hotel
Ledges Hotel
#3 of 7 in Hawley
337 reviews
Show Prices
Show Prices
Show Prices
11.0 mi away
Cove Haven Resort
Cove Haven Resort
#1 of 2 in Lakeville
2,581 reviews
17.6 mi away
Villa Roma Resort and Conference Center
7.8 mi away
Silver Birches Resort
Silver Birches Resort
#4 of 7 in Hawley
93 reviews
Show Prices
Show Prices
Show Prices

Been to Woodloch Pines Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Woodloch Pines Resort

Property: Woodloch Pines Resort
Address: 731 Welcome Lake Rd., Hawley, PA 18428-7840
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Hawley
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hawley
#1 Family Hotel in Hawley
#2 Romantic Hotel in Hawley
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Woodloch Pines Resort 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
This exceptional Poconos resort, nestled in a pristine mountain lake setting, is regarded as one of America's "Best All-Inclusive Family Resorts". Their traditional warm hospitality has been nurturing and embracing the spirit of spending quality time with family and friends for over fifty years. This Pocono Mountains resort provides a four-season, fun-filled, lakeside escape for your entire family with endless activities and entertainment for all kids from 2 to 92. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, TripOnline SA, Booking.com, Hotwire, Cheap Tickets, Agoda and Priceline so you can book your Woodloch Pines Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Woodloch Pines Hotel Hawley
Woodloch Pines Hawley

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing