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“Once great resort, is now run down and dated, needs major renevations”

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Woodloch Pines Resort
Ranked #2 of 7 Hotels in Hawley
Certificate of Excellence
GreenLeadersGold level
Long Island City, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Once great resort, is now run down and dated, needs major renevations”
Reviewed September 13, 2011

We used to come to Woodloch every year when we were growing up, starting in the early 80's. It was a great place, great food, great staff, clean rooms, fun activities.

Then after not being there for about 10 years, was a major shock from the minute I first arrived. Please keep in mind this place is not cheap and attracts well to do families. These well to do families have to park their expensive cars on grass and mud, under trees, since the parking lots are very small and always full.

Pulling into the main entrance drive, looked pretty much the same as it has for the last 30 years. Nothing fancy,but nice. As you pull in, you can notice about 100 cheap looking picnic tables stacked in back of one of the hotel building. I feel sorry for the people staying in those buildings. All they get is a view of picnic tables. Now, those picnic tables are for their "famous cookout". The food is good, nothing special, and those picnic tables are gross! Also, you have to bus your own tables at the cookout. Not that I mind, but when a family of 4 is paying close to $2000 per day for a vacation, I would like someone to clear the table. Also, year after year, it is the exact same food, same location, on the muddy grass(it rained earlier that day). Although the concept is nice, maybe they can change the venue, perhaps a lake front cookout.

The rest of the time you are eating your meals in the "Main Dining Room". Again, nothing special, it is dated and dark, with worn out carpeting, cheezy folding tables, and uncomfortable seats. The food is better then average, but I would not say gourmet. For breakfast, they make it a point of saying "no omelettes". Are you kidding, $2000/day and you specifically tell me I can not order an omelette?? Woodloch, every hotel and most motels offer a omelette bar!!! Time for some changes. The servers are pleasant, although sometimes you are waiting a while to be served.

The same old games and activities since the 80's. The same cheezy games and activities happen like clockwork year after year. The horseracing games were always fun and exciting when we used to come 25 years ago. Now when you go it is very hard to stay the whole time, very boring. It is just an example of the activities that never change or at least get upgraded. Time for a major overhaul of the activities. First timers however, may find it exciting. If you like Bingo, you'll love Woodloch, they play it at least once a day. Snooze fest! reminds me of a nursing home. The lake is very nice and pretty. They still have paddle boats, sunfish sailboats, row boats and kayaks. Woodloch please get some of those 3 big wheeled bicycle boats. Start updating and changing some things. Also, they seem to be charging extra for alot more activities then they used to. IE the zipline and segway. I guess they are trying to slowly move away from inclusive. Yikes!

The outdoor shuffleboard, bocce ball, and mini golf courses are an absolute disgrace! Broken, missing equippment, and run down courts. The mini golf course by the lake should be totally ripped out and redone. No one even uses it. Some new activities, since the last time I was here, include bumper boats, bumper cars, a game room, a gym, and a indoor forest playground. The new buildings that house these activities look like big gray sheds. Far from fancy or luxary. Go carts were always my favorite when I was younger, they still have them, but your have to wait on a line a half hour long to use them, as there are only 5 at a time. NIghttime entertainment is held in the night club, which is over crowded and again uncomfortable. The "theme night" shows used to star actual woodloch employees, which was nice and fun. Now they have some company doing the show, and it is Blah. Oh lets not, forget the stale popcorn on the tables in the nightclub. I cant believe it has come to this, all for so much money!

The rooms are very nice and clean and updated, as long as you stay in Springbrook or Mountain Laurel. The older units are very dated and run down, although they area very clean. If you would like to view picnic tables stacked out your back window, stay in the Gateway units.


All in all, I have to say that Woodloch was once a great place to go. They still have an incredible list of loyal and repeat guests, who probably dont see the slow decay of the facility and services. First timers will see from the minute they get there that the whole place just looks tired and run down. New fresh eyes see things that people who work there everyday may not see or realize.

I will say that I had an overall good time, but could not believe how much money I was shelling out for just "OK" service.

Room Tip: Try to stay in either Springbrook or Mountain Laurel, as they are the newest and nicest rooms. They...
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
8 Thank Walter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (490)
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English first
Teaneck, New Jersey
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 12, 2011

We stayed at Woodloch Springs and rented the houses. 4 of the 5 bedrooms had a master bath. The activities were endless. Great outdoor and indoor pool area. Beach and lake abig plus. Would definitely return and recommend.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Manager at Woodloch Pines Resort, responded to this review, September 21, 2011
Financeguy201 – Thank you for your review. The houses are a great option for any guests and we are thankful you found this to be the case. We hope to once again extend our hospitality to you in the very near future!

Sincerely,
The Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odenton, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2011

Woodloch Pine is an all inclusive resort where each and every member of your family will enjoy going for many years to come. Whether you are a grandparent, or the newest addition to the family, there is always something to do at Woodloch. Your great times swimming, playing games and enjoying the finest in nature will only be interupted by the fine meals and nightly family orientated entertainment in their theater style setting. With a staff that is highly professional, motivated and whose mission is to provide the utmost in services during your vacation who will leave you with a sense of fulfillment as they will provide something to do, throughout the day, for the parents, teens, children and infants in your party, all with a smile on their face and fun in their heart. Do as much, or as little as you would like, but be ready to have one family vacation which will bring you closer together!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Manager at Woodloch Pines Resort, responded to this review, September 21, 2011
Mike L – Spending time with loved ones while enjoying everything that we have to offer is exactly what we want for each and everyone one of our guests. We are happy to see that experienced just that! Our only wish is that you’ll return to experience it all over. Thank you for taking the time to share your review, and we hope to see you soon!

Sincerely,
The Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabeth, New Jersey
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2011

I can't say enough good things about this location. It was definitely one of our best vacations ever. The service was impeccable, the people were so friendly and sweet they made you feel like family and let's not talk about the food.....any foodie would be impressed.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jay c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Manager at Woodloch Pines Resort, responded to this review, September 21, 2011
Jay c – We are honored that you consider Woodloch your best vacation ever. The owners and staff take your comfort very seriously, and strive to share our unique hospitality with everyone. Thank you so much for taking the time to share your experience with us and we want to see you back here soon!

Sincerely,
The Woodloch Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randolph, NJ
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 11, 2011

People do talk highly of Woodloch....so we had no reason to believe that our trip would be as great. When our group had to change our original plans due to the hurricane we decided to go to Woodloch. I thought the price for two nights was really high but left with few options, we went. I thought there was a wide variety of activities, that the staff was great and the place was very clean. However, I felt that for $1250 for two nights for each of the two families in my party(we stayed in a house on the golf course) everything should have been perfect. So, what was I not happy with? I was VERY unhappy with the state of some of the equipment they have. I have four year old twins and a six year old. They were very excited to go bike riding as a family. So....we walked all the way to one end of the resort to get helmets....which by the way, they don't require you to wear any type of net on your head with the helmet to prevent the spreading of bugs (can you say lice?) After we picked out helmets for our entire group of 12, we had to walk all the way to the bike path. When we finally arrived at the top of the hill (we couldn't take the shuttle b/c we had strollers) I was VERY VERY upset to see the conditions of the bikes. They bikes had bent wheels, training wheels that were literally falling off the bikes, adult bikes that were at a height for giants and handle bars that were falling off. There were not staff members around to help and it was obvious that they bikes had not been maintained for a long time...if ever. While there, there were a group of young teens that asked for my help because their friend was riding along the 4 mile trail on one of these bikes and fell. His leg was bleeding and they needed assistance. My children were extremely disappointed that we couldn't ride together as a family...that they couldn't ride at all. Then we had to walk all the way back to return the helmets...which I am not sure why you can't just get by the bikes anyway. The next morning we went to the go karts. My twins stayed with me and rode on the little cars by the batting cages while my husband took my son on the big cars. There were four cars in the little car area. Two out of the four of them were not charged! We were there early on in the day so it wasn't like they were used all day and then the battery died....and the other one was broken. Needless to say....they got frustrated...as did we. I have never written any reviews about anything on line before. While there was so many good things about this place, they were clouded by things that were just simply disappointing. We travel with groups of families several times a year. This time it was only two families. Our next trip is with seven families. We will try another place next time.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank NKS1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakdale, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2011

Having traveled extensively throughout the United States, Canada, and the Carribean with our 3 year-old daughter, Woodloch Pines was by far the best family resort we have visited. The staff was exceptional, the food was plentiful, varied, and top notch for the number of guests served. Our daughter had a fabulous time with all of the activities and there was never a dull moment! I was very impressed with the fact that many of the activities were geared towards different age groups with many more where all age groups and families could participate. The staff was always warm, welcoming, and helpful. We have decided to make it an annual vacation for our family.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank seanvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Manager at Woodloch Pines Resort, responded to this review, September 21, 2011
Seanvet – As a seasoned traveler, we are thrilled to see that you rate Woodloch right at the top. We are proud to offer something for everyone, no matter what the season, and are glad that you and your daughter had a grand time. Thank you so much for taking the time to share this experience with us and others, and we’ll see you next year!

Sincerely,
The Woodloch Family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 5, 2011

If you are looking for a destination spa, this us a great pick. The staff is friendly, accommodating and very nice. This isn't the place to have late nights. Things close up around 11pm.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NicandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodloch, Manager at Woodloch Pines Resort, responded to this review, September 21, 2011
Nicandb – Sounds like you had an incredible time at our sister property, The Lodge at Woodloch. Thank you so much for your review and we hope to see you again soon. Next time be sure to venture over to Woodloch Pines Resort to enjoy our nightly entertainment, lake activities and so much more!

Sincerely,
The Woodloch Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Woodloch Pines Resort

Property: Woodloch Pines Resort
Address: 731 Welcome Lake Rd., Hawley, PA 18428-7840
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Hawley
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hawley
#1 Green Hotel in Hawley
#2 Romantic Hotel in Hawley
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Woodloch Pines Resort 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
This exceptional Poconos resort, nestled in a pristine mountain lake setting, is regarded as one of America's "Best All-Inclusive Family Resorts". Their traditional warm hospitality has been nurturing and embracing the spirit of spending quality time with family and friends for over fifty years. This Pocono Mountains resort provides a four-season, fun-filled, lakeside escape for your entire family with endless activities and entertainment for all kids from 2 to 92. ... more   less 
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Also Known As:
Woodloch Pines Hotel Hawley
Woodloch Pines Hawley

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