I have stayed with this hotel previously, and after a major problem with the Best Western main number and booking us in another location by mistake, things got corrected by Chris a this hotel. Chris and his staff went well above and beyond what any hotel manger does. After our problem with the Best Western Plus (Harrisburg Airport), I explained to Chris what the problem was. He had explained that the hotel was booked for Saturday, but with 2 families, I did not want to keep moving around. I asked him if he was able to do anything, to please call me back. After an hour and a half, he called me and said he managed to move things around to accommodate us. He really could have done nothing, and we would have been stuck at the dump that Best Western mistakenly put us at, but he went above and beyond to keep a customer happy. The hotel itself is clean and the staff friendly. Will be staying here next year for our annual trip!