We booked this room on Hot Wire, like we do all our rooms. We requested two queen beds. When we arrived at the hotel the parking lot was empty and the girl on duty, Ann, told us we had a room with a king bed and a sofa bed, she told us that was all she could give us because the hotel was sold out! The hotel was clean enough the problem was the help Ann, and the supervisor, Steve just flat out lied to us and gave us a room at the back of the hotel not what we requested and next to the freeway. The hotel lot never had more than 10 cars in it, the hotel was certainly not full.
The manager did call us at our request, and he tried to pacify us, which was the right thing to do. But i do not like dealing with people who flat out lie. So I rate this hotel poor for customer service! There is a Holiday Inn across the street, next time we will stay there!
- Official Description (provided by the hotel):
- At the Best Western Premier, the Central Hotel you are sure to experience ultra clean, comfortable guest room accommodations certain to exceed your expectations. We are confident we will provide a memorable overnight experience through friendly, personalized service paired with a distinct style, and plush guest room amenities sure to please. O’Reilly’s Tap Room & Kitchen, our on-site full service restaurant, offers breakfast, lunch, and dinner daily, and features fresh local favorites, as well as classic Irish specialties. All of our guest room accommodations include: 42-inch flat-screen television complete with HD service, Complimentary wireless high-speed internet access, Refrigerator, Coffee Maker, and Microwave, IHome clock radio and docking station, Iron/Ironing Board, In room Safe, Complimentary Bottled Water, and full use of all hotel amenities including Heated Indoor Pool, Fitness Center, Guest Laundry, Dry Cleaning Service, Extensive Business Center, and Sundries Shop.Our location is convenient to both I-81, and I-83, just east of Harrisburg, and west of Hershey. Our proximity to the Harrisburg International Airport, and Harrisburg’s Train and Bus Station, paired with complimentary shuttle service to each, make The Central Hotel a perfect venue for overnight guests. ... more less
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- Also Known As:
- Best Western Premier The Central Hotel Harrisburg
- Best Western Premier The Central Hotel And Conference Center
- Four Points By Sheraton Harrisburg
- Sheraton Hotel Harrisburg Pa
- Sheraton Harrisburg
- Harrisburg Sheraton
- Harrisburg Four Points
- Four Points Harrisburg