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“My stay was excellent and the entire staff was helpful and courteous beyond expectations. Great accomodations!” 5 of 5 bubbles
Review of BEST WESTERN PREMIER The Central Hotel & Conference Center

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BEST WESTERN PREMIER The Central Hotel & Conference Center
Ranked #2 of 50 Hotels in Harrisburg
Certificate of Excellence
Harrisburg, Pennsylvania
1 review
“My stay was excellent and the entire staff was helpful and courteous beyond expectations. Great accomodations!”
5 of 5 bubbles Reviewed June 12, 2011

The room was clean and functional. Everything worked perfectly and everything I needed was there. Most appreciated of all was the helpfulness and politeness of all of the staff. From the desk clerks, maintenance, housekeeping, waitstaff and bartenders, everyone went above and beyond the call of duty to make my visit as pleasant as possible. Having traveled for over thirty years and staying in hotels and motels more than at home, I sincerely was impressed. If back in the area, this is where I will stay.

  • Stayed June 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mbb47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,298 reviews from our community

Traveler rating
    858
    315
    93
    27
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Tamaqua, PA
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed June 7, 2011

The hotel has sufficient free parking, so that is a plus. It's been recently renovated, but it was more of a touch up than a true renovation.

The room includes a free breakfast in the hotel. The service is horrible, the food is okay.

The internet access is so slow that it is virtually unusable for most of the day.

Security is very lax so beware. We had multiple issues with doors being left open by maids and people barging into rooms. We even got duplicate keys for our room without every being asked for ID.

The room was generally clean and reasonably comfortable.

  • Stayed May 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PJGer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robblood, General Manager at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, June 8, 2011
Dear Sir,
We'd like to thank you for taking the time to share your thoughts regarding your stay at the Central Hotel & Conference Center. We're sorry that you felt that your stay was simply adequate. We are very proud of the comprehensive renovation that allowed us to full update all areas of our hotel. Each guest room was completely renovated and now features king or queen beds, 42" HD TVs with a Jack Pack for lap top connectivity, refrigerator and microwave as well as totally new carpet, wall coverings, bed and bath linens etc -- in short everything is completely new. In the common areas we were able to replace almost everything as well.

Regarding security, our front desk associates are instructed to check ID of every guest requesting additional keys so we appreciate your bringing this departure from policy to our attention. We have already addressed it with our staff.

Unlike many full service hotels, we offer a complementary breakfast buffet that always offers two hot items. We're not sure where the service broke down but we apologize if your expectations were not met. If you would like to provide more specific feedback please feel free to contact me directly at John.Aldridge@theCentralHotelHarrisburg.com

On your next visit to Harrisburg we hope that you will give us a second chance to exceed your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
137 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed March 28, 2011

I pulled in looking for the Sheraton, and realized that the name had recently changed. This had me worried, but the staff made me feel better. Even though there were contractors making some renovations in the hall, they were hardly noticeable. I slept well and had no issues.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tomrudz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robblood, Owner's Rep at BEST WESTERN PREMIER The Central Hotel & Conference Center, responded to this review, April 29, 2011
Dear sgtrudz,
Thank you for taking the time to leave a Trip Advisor review! We are definitely making some changes! We are no longer affiliated with Sheraton….we are one of the first Best Western Premier hotels in the United States. We have just completed a multi-million “lobby to rooms” renovation which has touched every part of our hotel. Highlights of our renovation include stylish new guest rooms with 42” HDTVs with Jack Pack connectivity, refrigerators and microwaves in every room, a grand atrium and bar, dramatic ballrooms, high tech meeting rooms and an authentic Tap Room with a revamped menu. Service has always been important to us and we are certainly glad that our staff comforted you during our transition. We will look forward to seeing you again! We hope that anyone reading this will visit our new website to see the changes for yourself. Next time you are in town, if you have feedback, please ask for our General Manager, John Aldridge, at the front desk and he will be happy to speak with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER The Central Hotel & Conference Center

Property: BEST WESTERN PREMIER The Central Hotel & Conference Center
Address: 800 E Park Dr, Harrisburg, PA 17111-2807
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Harrisburg
#2 Family Hotel in Harrisburg
#3 Romantic Hotel in Harrisburg
#5 Best Value Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PREMIER The Central Hotel & Conference Center 3*
Number of rooms: 174
Official Description (provided by the hotel):
At the Best Western Premier, the Central Hotel you are sure to experience ultra clean, comfortable guest room accommodations certain to exceed your expectations. We are confident we will provide a memorable overnight experience through friendly, personalized service paired with a distinct style, and plush guest room amenities sure to please. O’Reilly’s Tap Room & Kitchen, our on-site full service restaurant, offers breakfast, lunch, and dinner daily, and features fresh local favorites, as well as classic Irish specialties. All of our guest room accommodations include: 42-inch flat-screen television complete with HD service, Complimentary wireless high-speed internet access, Refrigerator, Coffee Maker, and Microwave, IHome clock radio and docking station, Iron/Ironing Board, In room Safe, Complimentary Bottled Water, and full use of all hotel amenities including Heated Indoor Pool, Fitness Center, Guest Laundry, Dry Cleaning Service, Extensive Business Center, and Sundries Shop.Our location is convenient to both I-81, and I-83, just east of Harrisburg, and west of Hershey. Our proximity to the Harrisburg International Airport, and Harrisburg’s Train and Bus Station, paired with complimentary shuttle service to each, make The Central Hotel a perfect venue for overnight guests. ... more   less 
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Also Known As:
Best Western Premier The Central Hotel And Conference Center
Best Western Premier The Central Hotel Harrisburg
Four Points By Sheraton Harrisburg
Sheraton Hotel Harrisburg Pa
Sheraton Harrisburg
Harrisburg Four Points
Harrisburg Sheraton
Four Points Harrisburg

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