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“Excellent Hotel”

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Red Lion Hotel Harrisburg Hershey
Ranked #3 of 50 Hotels in Harrisburg
Certificate of Excellence
Oceanside, New York
1 review
“Excellent Hotel”
Reviewed April 3, 2014

This hotel is family centered and makes everyone feel welcome. The manager is Randy and he is the best!! He takes care of all concerns. the staff is well mannered and they handle people with genuine concern. Any issues are always resolved, the coffee is great too.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, April 4, 2014
Dear Amy,

Thank you for writing a review about your experience with us. We are delighted to learn of your complete satisfaction with the service and accommodations we provided you. Your experience is what we strive to provide all our guests, and something we’re extremely passionate about delivering throughout their entire stay. We call issues opportunities, so I trust any opportunities you had, they were immediately addressed.

Priority #1 will always remain our valued guests - thank you for your business.

All the best,

Randall J. Stuart, CHA, CHME
General Manager
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1,821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Newtown, Pennsylvania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 3, 2014

This is our 15th season in a row using the Holiday Inn East and without a doubt the best one yet. We introduced close to 2,000 guests to the property and the feedback was overwhelmingly positive regarding the rooms, food quality, and staff service level each weekend there. We are already re-booked for next year!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom_elg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, April 4, 2014
Dear Tom_elg,

Thank you for 15 years of business and loyalty – much appreciated. We value your business and our grateful you continue to make us the #1 choice when staying in the Harrisburg/Hershey area. Our team understands the importance of your business, and we strive to make your guests feel at home when they visit. We plan on making the 16th season better than this year – guaranteed.

Thanks for sharing such positive feedback with us.

All the Best (LYLAB),

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 30, 2014

Wow! We were in town for a wedding which was held at the hotel. When we arrived the staff was super friendly When we got into the elevator there was a sign that said "friendliest staff in the country," which of course I said that was pretty bold of them to state. Well, that weekend they proved it to be true. Although the hotel could use some updates (elevator is extremely small), carpet could be replaced, etc, the staff and the cleanliness made you overlook all of those things. It really is true-those that love what they do and how they care for what they love shows. I was very impressed. The Sunday Brunch that we went to-incredible. We really did have just a great time while staying here. Thank you for making the memories of our friends wedding reception and our stay great.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 31, 2014
Dear Kristin,

On behalf of the entire team and the Holiday Inn Harrisburg East, we would like to thank you for sharing your experience with us. We are 100% committed to delivering the best possible experience for our valued guests. Our warm and caring staff loves to make our guests feel comfortable by providing welcoming accommodations and superior customer service 24/7. This is a hallmark of our property and something we take very seriously.

We are thrilled your stay was exactly what we strive for – and truly value the opportunity of serving you and your friends during this very special occasion. We wish the newlyweds nothing but the best!

Kind regards,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barto, Pennsylvania
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 29, 2014

I attended here for 3 pageants and one other event. Every time, the staff was great, the food was great, the rooms were great, everything was great. I have no negatives. I am so happy with this place, I am bringing my Road to Broadway Pageant there this September. I highly recommend this hotel. Well done!!!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nanajanet_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 31, 2014
Dear nanejanet_10,

Thank you for expressing your complete satisfaction regarding the service and accommodations we consistently offer you. We are pleased to learn of the loyalty you have towards our property and of your confidence in our service commitment. We are delighted to learn you booked an event with us in September – much appreciated. We feel a sense of accomplishment when our loyal customers say they are so happy when they stay with us, and we’re forever grateful for their business.

See you in September!

Best regards,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aliquippa, Pennsylvania
1 review
Reviewed March 26, 2014

Physically unimpressive, yet clean and with exceptional customer service. The desk staff and restaurant staff went to great lengths to satisfy us. Whoever trains and supervises these employees should be applauded. I have never stayed in a more customer friendly environment.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 27, 2014
Dear Lorraine,

Thank you for sharing your experience with us and the TripAdvisor community. Providing exceptional customer service is a core tenet of ours and something we pride ourselves on delivering 24/7. Doing whatever it takes, with the biggest of smiles, starts the minute we come in contact with a valued guest – and never ends.

We are grateful for your business and hope to have another opportunity to deliver a “Hospitality Plus” experience in the near future – We Promise!

Best regards,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
Reviewed March 26, 2014

Very Big and Spacious Rooms. Staff very courteous and helpful. On property restaurant which is good. Staff is very courteous always giving way to the guest in hallways and elevators. This is a old hotel that has been recently updated but needs to go further. Very good location from PA Turnpike

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 29, 2014
Dear Nick,

We are thrilled that you took the time to write a review of your stay with us – much appreciated. We consider feedback a gift, as it allows us the opportunity to gain valuable knowledge from our customers who share in our vision of a great experience when they stay with us. Optimal customer service has long been our hallmark, and will continue to be are #1 priority.

We are grateful for you business.

All the best,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hummelstown, Pennsylvania
1 review
Reviewed March 25, 2014 via mobile

My husband & I stayed here until we could move into our townhouse and because we got a group discount with his company. The staff is extremely helpful. They even went so far as to load our heavy luggage into my pickup for me! The room was very clean, had a big comfy king sized bed with luxurious bedding, and plenty of room for us to move around. The restaurant and bar served delicious food & drinks. There is a game room and a billiard room. They have a great workout room, pool, & hot tub. There are washers and dryers for you to do your laundry, or, they offer a laundry service. If you have an interest, they have a small arcade room with a good selection of video games. I highly recommend this hotel if you're ever in Harrisburg.

Stayed March 2014, traveled on business
Helpful?
Thank Dana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 29, 2014
Dear Dana,

Thank you for sharing your “home away from home” experience with us. Feedback such as yours only furthers our passion for delivering the best possible experience for all our guests 24/7. We are confident our customer service and awesome full-service amenities makes us the ideal choice for lodging when visiting the Harrisburg/Hershey area (business or pleasure). I’m happy to learn you were able to take advantage of these benefits during your extended visit.

We appreciate your business and high recommendation.

Kind regards,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Harrisburg Hershey

Property: Red Lion Hotel Harrisburg Hershey
Address: 4751 Lindle Rd, Harrisburg, PA 17111
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#4 Best Value Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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