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“A little less than "very good" but better than average.”

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Red Lion Hotel Harrisburg Hershey
Ranked #3 of 50 Hotels in Harrisburg
Certificate of Excellence
atlanta, ga
Level 2 Contributor
5 reviews
3 hotel reviews
“A little less than "very good" but better than average.”
Reviewed September 30, 2013

My husband and I traveled to Harrisburg to attend a wedding. The Holiday Inn East on Lindle Rd. is the hotel that was selected for all attendees of the wedding to stay in.

The hotel is conveniently located just off of Highways 83/81/581. It has a nice layout with the restaurant and bar sitting just off to the left across from the front desk at the main entrance. The staff at the front desk were friendly and professional. The housekeeping and room service staff were also very friendly.

Our room was located on the main level, which is also the 3rd level--back in the B wing. The hallway leading to the room and the room itself had a bit of a musty, dank smell. After entering the room and turning on the air conditioning, the smell wasn't as noticeable.

The room was nicely appointed with a King-sized bed, a couch, a table/work area and the usual tv and dresser. We noticed water marks/stains on the ceiling above the bed but besides that, the room seemed mostly clean.

The bathroom was about medium-sized. The decor in the bathroom was lacking. On the surface, it looked okay, but after just a minute or so, I noticed the rust around the fixtures in the bathtub, the messy caulk job in both the bathtub and around the sink and the grimey grout between the tiles of the bathroom floor.

All in all, the hotel was better than average and I would stay here again if need be.

  • Stayed September 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hicksal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, October 1, 2013
Dear Hicksal,

Thank you for taking the time to express your thoughts and feelings of your recent experience with us by writing a review on TripAdvisor – much appreciated. We encourage feedback from our guests, as it gives us insight on where we can improve and what makes them happy. Your comments regarding the 3B hallway and your guestroom will be reviewed with the appropriate departments, focusing on preventive maintenance for immediate improvement.

We appreciate your business and kind words regarding our staff.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (396)
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English first
Franklin
1 review
Reviewed September 29, 2013

We had an excellent experience with the staff. The young man who checked us in was friendly and he took time to explain benefits of being a member. Every single employee we encountered made us feel welcome. The hotel is a little dated but the room was clean, inviting and spacious. The inside pool area was very nice. The water was a perfect temperature. Our daughter and family recently moved to the Harrisburg area and we want to find a hotel we can stay in when we do visit. We will certainly stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
2 reviews
Reviewed September 29, 2013

The Holiday Inn East in Harrisburg Pa. off Lindle Road is a Great place to stay, I come to Harrisburg from time to time for work and had stayed at other hotels in the area but not anymore I have found a place to feel like home here at the Holiday Inn East. The employees and Managers are the friendlist people and the rooms are HUGE and very comfortable and clean, My Son and his family are here also and my 2 1/2 yr old Granddaughter lost their keyes which she put in a bag of trash and the Holiday Inn employees and Manager went far out of their way to help find them and they did in a trash compactor. This saved my Son right at $400 for a new set of keys. Its not only because they helped that I'm writing this review I'm writing it bacause I travel alot through out the U.S. for work and finding a Hotel like this sure makes the trip away from my home in Mississippi alot more easy. So if your looking for a Hotel while traveling this Holiday Inn will make you feel like Home away from Home. Thanks to all the Employees at the front front desk as well as the Managers that make this Hotel a Great place to stay.... AL Yanez

Room Tip: Just a Great place to stay with BIG rooms............
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AL Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed September 27, 2013

Wow I lost my keys and told the hotel I think they may have been in my trash that got thrown out! But lord and behold the whole hotel staff went high alert and on a search ... the GENERAL MANAGER went down to the trash compactor and searched through the mess and FOUND THEM!!! we are very thankful for what he did and the staff done stopping what they were doing to help us thank yall far as the rest of our stay this hotel is very friendly clean awesome and kid friendly

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajy601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, September 28, 2013
Dear ajy6011,

Thanks for the kind words regarding our staff and service – much appreciated. We appreciate when a valued guest takes the time to recognize our commitment to service excellence. Situations such as yours are nothing more than an opportunity for us to do whatever it takes in an effort to help our guests, we call them - defining moments! We’re passionate about customer service, and we will never stop delivering it at the highest of standards.

Thank you for your business.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, United States
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 24, 2013

I'm usually a guest here once or twice a year for meetings/conferences and I am always impressed by the attentive staff. They can't do enough to make sure that every stay is your best stay. No problem is too big or too small for them to attend to as if it were the only thing they had to do. The hotel is clean, the food is very good, the staff very friendly and always make sure every question is answered, every need is attended to. A huge shout out to Randy and Jose - two of the best!!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, September 28, 2013
Dear Helen,

Thank you for taking the time to express your feedback by posting a review of your most recent experience with us. We enjoy reading that you’re always pleased with the service and accommodations we provide you. We strive to do whatever it takes to make sure our guests are comfortable throughout their entire stay, and are happy to know we consistently exceed your expectations.

Your business is much appreciated.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

We returned to this hotel after a previous stay. This time my wife and I were visiting old friends in the area from our current home in the Middle East (Jordan). We stayed 35 days and thoroughly enjoyed the accommodation. Our cost was extremely reasonable for the area. Sunday buffets were exceptional. Daily breakfast buffet adequately met our early morning needs. Location is great for shopping, visiting Hershey amusements and the Strasburg railroad facilities. There are plenty of other eating places close by and particularly the Capitol Diner just down the road. Staff was very friendly and always very helpful. Brenda Ryneski did a super job in pre-registering us, John Weaver went out of his way to help us with some printing for a sightseeing trip, and Jayda, Joanie and Nicole did a great and friendly job tending to our room. Used both the indoor and outdoor swimming pools as well as the outdoor hot tub. All were clean, relaxing, and pleasant. The men's and women's locker rooms had a new washer and dryer for personal laundry. Washed a load each week for $1.75 each machine. Worked very well for us. Overall, we would highly recommend staying at this hotel. We will, again, during our next visit to the Harrisburg area. A big thumbs up!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, September 28, 2013
Dear Henry,

We appreciate your time and courtesies in writing a review about your extended stay with us. Having stayed with us for 35 days you certainly have the opportunity to learn how much we care about our guests, and we’re happy to know we didn’t disappoint you. The team members noted in your review are extremely important to our success, and all have been recognized for their efforts – thanks for acknowledging them.

We have an ideal location to various attractions, dining and shopping – it’s clearly a benefit for our guests as you noted. Couple that with our amenities and staff, and thumbs should always be up!

Thank you for your business and high recommendation to future travelers.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Pennsylvania
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

Just completed a three-day conference held at the HI East Harrisburg. It is very nice to keep coming back to a hotel that knows your group/attendees and your needs. From a meeting planner's stand point, this is very helpful and alleviates some of the stress. If there are any issues, the hotel management and staff are very quick to resolve the issue. Every year we provide the hotel with rating forms completed by our attendees which the hotel management reads. The last few years the ratings on these forms have continually increased. The hotel does respond to concerns raised. The staff is attentive and friendly.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa000053177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Harrisburg Hershey

Property: Red Lion Hotel Harrisburg Hershey
Address: 4751 Lindle Rd, Harrisburg, PA 17111
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#3 Best Value Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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