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“Hotel and Staff Review and Rating” 5 of 5 bubbles
Review of Red Lion Hotel Harrisburg Hershey

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Red Lion Hotel Harrisburg Hershey
Ranked #4 of 50 Hotels in Harrisburg
Ligonier, Pennsylvania
1 review
“Hotel and Staff Review and Rating”
5 of 5 bubbles Reviewed March 23, 2013

Priority Club / Trip Advisor;

I am a Priority Club Gold Elite member and I travel regularly. I just completed staying at the Holiday Inn, Harrisburg-East (Airport Area). I stay at numerous Priority Club Locations throughout my business travel. I was in room 208 from March 19-23, 2013.

The hotel staff couldn't have been any more professional and courteous. The staff and management maintain a keen acumen of the day to day business, diversity of customers utilizing their facility, and the bottom line of business. I am very pleased with the service and support provided by the staff and management.

There is a front desk manager / supervisor, 'Jaimee', who is a value to the Holiday Inn corporation. Jaimee definitely understands Customer Servive, Customer Relations Management, and Customer Lifetime Value. Jaimee is always positive, courteous, helpful, and professional in her interactions with customers as well as other employees. If Jaimee isn't part of the Holiday Inn Corporations management track, then someone absolutely needs to invest in her and put her in a management track so that she can definitely train, coach, counsel, and increase the market share and perception of the Holiday Inn / Priority Club brand throughout the market place. Jaimee is what I call "Value Added" as she brings Value to the location.

You may contact me at any time to confirm this review and rating.

Sincerely,

Jody L. Eberhart
Priority Club Gold Elite Member
Cell: 406-690-1113

Room Tip: Great hotel facility with a superior customer service staff.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jody E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 24, 2013
Dear Jody,

We are delighted to read of you satisfaction with the accommodations and service you received during your recent stay with us. We realize our #1 asset is our staff, and individuals such as Jaimee. She is focused on every aspect of service delivery, and has a “whatever it takes” approach towards every guest she meets – thank you for the kind words. It’s this type of service culture that is witnessed daily from our valued customers throughout the entire property, and is the prime reason for our success.

Your business and Priority Club Gold Elite status is much appreciated.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,628 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (359)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Medford NJ
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

I recently stayed at this property and was a late check in,they where very busy but Jamelle at the front desk was very helpful to check me in quickly and accomodated me with a very nice room,one of the best that i have been in,very clean spacious more than I needed as a business traveler.Had a quick dinner in the restaraunt,Mary Brown and Mitchell where are exceptional in prompt professional service I would reccomennd this property to all who are in the area. Locaton is exceelent shopping and other dining virtually across the street.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 24, 2013
Dear Matt,

We are happy to read your recent stay with us was very nice – thanks for the review. It’s this type of feedback that we enjoy reading, as it demonstrates our passion for service excellence. We realize you have various lodging options to choose from in the Harrisburg/Hershey market, so we are pleased of your selection – US!

Thank you for recognizing the great service delivered by Jamelle, Mary and Mitchell.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
1 review
5 of 5 bubbles Reviewed March 22, 2013

My family stayed there during a hockey tournament. The hotel was very accommodating to our entire team and allowed the kids to be kids. Our team dinner was held in one of their banquet rooms, they let us enjoy ourselves and the service was always accomodating when we needed something. Would definitely stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 24, 2013
Dear Dawn,

We are receiving positive feedback from all the hockey families who recently stayed with us – thanks for another great review. We are happy to read our accommodations were a perfect match for your group, and that you would definitely stay with us again. We understand the importance of delivering exceptional customer service, and are grateful for your acknowledgement.

We appreciate your business and wish your kids a successful and healthy hockey season.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed March 20, 2013

We stayed at the property for a hockey tournament and it was a great place for the kids. It was very convenient to lots of places and the pool and ballrooms they have for private events are great. Highly recommend it!

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Reggie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 23, 2013
Dear Reggie,

We appreciate your comments regarding the accommodations we provided you and your hockey families. Our staff takes tremendous pride in offering a great experience to all our guests – business of pleasure, and they will be happy to know your stay with us was great.

Thanks for your business and recommendation to future travelers.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Stroudsburg, Pennsylvania
1 review
5 of 5 bubbles Reviewed March 18, 2013

Just came back from a weekend's stay at Holiday Inn Harrisburg East and have to say it was one of the most pleasurable hotel stays ever! Not only did my family stay, but we had 50 families join us there for an ice hockey tournament being held by Hershey. The staff treated myself and my teams like family and were so accommodating to all our needs. I certainly recommend this hotel to anyone visiting the area and will be certain to visit again.

Room Tip: Had a 2 room suite. Very spacious!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 21, 2013
Dear Amy,

Thank you for letting us know your recent experience with us was awesome. We appreciate when a guest takes the time to express their satisfaction regarding the service and accommodations we provided. It’s always rewarding when our commitment to service excellence is recognized by our guests. I will be sure to share your comments with the staff.

Thank you for choosing the Holiday Inn Harrisburg East as the host hotel for your hockey families.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Pennsylvania
1 review
5 of 5 bubbles Reviewed March 18, 2013

the Holliday inn harrisburg east could not have been more accomidating!! jEveryone was so nice...the rooms are spacious and clean....thank you so much,,,we will be back for sure!
The food in the restuarant was great....kids had a great time as well....they loved the game room and pool..

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 21, 2013
Dear Heather,

We are thrilled to read your experience with us was excellent – thank you for the nice comments. Clean and friendly are hallmarks of our service standards, and have been consistently mentioned by our valued guests. We are happy to read the kids took advantage of great amenities we offer – indoor pool and game room.

Thank you for your business. We are glad you’re coming back.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown, Pennsylvania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

My company has been running winter weekend tours at Holiday Inn East for over 15 years now. The property is beautiful and we keep coming back every winter because of their well run operation and great service. This year was the best so far. We are already making plans to go back again next season!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tom_elg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy S, General Manager at Red Lion Hotel Harrisburg Hershey, responded to this review, March 21, 2013
Dear Tom,

Thanks for posting a review of your recent experience with us. The business relationship we’ve created with your organization is excellent and much appreciated. These weekends are filled with excitement and high energy, and always a pleasure to accommodate.

We look forward to having you back next year.

Sincerely,

Randall J. Stuart, CHA, CHME
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Harrisburg Hershey

Property: Red Lion Hotel Harrisburg Hershey
Address: 4751 Lindle Rd, Harrisburg, PA 17111-2400
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Harrisburg
#4 Best Value Hotel in Harrisburg
#5 Family Hotel in Harrisburg
#8 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel Harrisburg Hershey 3*
Number of rooms: 274
Official Description (provided by the hotel):
Our Harrisburg hotel is convenient for travel and vacation. Just minutes from the airport, we offer a complimentary shuttle to make transportation simple. While you're here, explore historic, family-friendly, and exciting attractions around town and beyond. Our hotel near Hershey Park lets you indulge your sweet tooth. History buffs can visit the National Civil War Museum and the Gettysburg Battlefield. We're also near Lancaster, the famous Amish Country. You can experience history, culture, and chocolate here in Harrisburg. If you're coming for business travel, our hotel in Harrisburg contains a 25,000-square-foot meeting facility. We have a state-of-the-art amphitheater along with free Wi-Fi. There's also our restaurant, Season's, a great place to enjoy a productive business lunch or a delicious dinner. For relaxing after your meeting, we have an Olympic-size outdoor pool. We're a pet-friendly hotel, as well, so you can bring the whole family on vacation. With comfortable rooms and convenient features, Red Lion provides the value you need to get local and explore everything Harrisburg has to offer. ... more   less 
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Also Known As:
Holiday Inn Harrisburg East (Airport Area) Hotel Harrisburg
Harrisburg Holiday Inn

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