I was a guest in the Wyndham at the same time that that the previous commenter was and I would just like to say that everything that he said is a LIE and I am Livid that he would lie on the Guest service agent in that manner. Lovie was a "GEM" I heard her offer the gentleman to pay for the taxes of his room as well as the incidental fee out of her own pocket just because she sympathized with the story that he was telling if he was unable to pay half or, if he could get his company check to approve the amount with taxes that she would let him in without paying his incidental. As I was waiting for the shuttle to take me to the restaraunt I heard her on the phone and she was on hold for 20 minutes trying to get everything squared away for the young man and his wife. I believe and know that the agent Lovie went above and beyond her service and she also made sure that the shuttle driver picked up and dropped of the young man and his wife 4 times and also took him to the hotel that they decided to stay at. My mom always told me you can't believe everything you read and this guest is a BLATANT LIAR!!! Lovie was excellent and I believe that the way she handled the rudeness of the guest was Phenomenal that is what customer service was all about! I personally had a wonderful time staying at this hotel and was very taken care of. I have already told many of my friends about the service I received there and we are planning to take another trip and I wouldn't stay anywhere else. Don't believe everything you read my advice would be to go see for yourself.
A Very Pleased and Happy Guest
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- Also Known As:
- Wyndham Garden Harrisburg Hotel Harrisburg
- Wyndham Harrisburg
- Harrisburg Wyndham