- Free Wifi
We stayed here six nights visiting the area & family. We have stayed here the last four years when we visit the area. The hotel is always clean as well as our room. Staff is very nice & helpful!! Breakfast buffet is very nice. Will stay here next year on our yearly visit
Thank you for an outstanding review. We strive to make our guests happy.
We booked the two queen bed room for two adults and two children one month before we got there , however they found it's one queen bed room when we got there. We went to the front desk to ask for two queen or two double bed room. They said all rooms were packed enen they can't add one sofa bed because the room is too small. They claimed they only guarantee a room but type of room for all rooms booked from the hotel booking website such as Orbits, Expedia, Hotwire et al. It is really ridiculous! They asked us to contact with the hotel booking website but put a wrong contact number on the desk. It is a really messed up trip since we planed to visit hershey park with another family on that evening. We wasted two hours to got the issue resolved. What a bad experience with Ramada!
I am sorry for yor unplesant stay. All the guests that use our brand website get the rooms that they requested. When guests use a third party, like expedia or priceline, the bookings that come to us is booked for the least expensive rooms (that is their guarentee according to their websites). You are guaranteed a room, but not type. I would advise you to make your next reservation through the hotel and we can accomodate the exact room type that you want, including a room with a sofa, if you wish.