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“Smallest room even can't add one sofa bed”

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Ramada Harrisburg/Hershey Area
Ranked #34 of 50 Hotels in Harrisburg
Livingston, New Jersey
1 review
“Smallest room even can't add one sofa bed”
1 of 5 bubbles Reviewed September 7, 2013

We booked the two queen bed room for two adults and two children one month before we got there , however they found it's one queen bed room when we got there. We went to the front desk to ask for two queen or two double bed room. They said all rooms were packed enen they can't add one sofa bed because the room is too small. They claimed they only guarantee a room but type of room for all rooms booked from the hotel booking website such as Orbits, Expedia, Hotwire et al. It is really ridiculous! They asked us to contact with the hotel booking website but put a wrong contact number on the desk. It is a really messed up trip since we planed to visit hershey park with another family on that evening. We wasted two hours to got the issue resolved. What a bad experience with Ramada!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TimeTunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDavid17112, Manager at Ramada Harrisburg/Hershey Area, responded to this review, January 3, 2014
I am sorry for yor unplesant stay. All the guests that use our brand website get the rooms that they requested. When guests use a third party, like expedia or priceline, the bookings that come to us is booked for the least expensive rooms (that is their guarentee according to their websites). You are guaranteed a room, but not type. I would advise you to make your next reservation through the hotel and we can accomodate the exact room type that you want, including a room with a sofa, if you wish.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,271 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Ramada Harrisburg/Hershey Area

Property: Ramada Harrisburg/Hershey Area
Address: 300 N Mountain Rd, Harrisburg, PA 17112-2656
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Harrisburg/Hershey Area 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Ramada Harrisburg Hotel Harrisburg
Best Western Harrisburg
Harrisburg Best Western

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