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“love the firm or soft bed feature” 4 of 5 bubbles
Review of Hilton Garden Inn Harrisburg East

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Hilton Garden Inn Harrisburg East
Ranked #6 of 50 Hotels in Harrisburg
Certificate of Excellence
DC
Level Contributor
364 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“love the firm or soft bed feature”
4 of 5 bubbles Reviewed April 5, 2012

Stayed here the past two weeks and liked it. The room was always clean, the lady in the morning was always pleasant and helpful. Breakfast is made to order. Word of warning though it is not free unless you are a certain level. Hilton has the e-check in so when i arrive my keys voucher is ready. Very close to Harrisburg and i think it is close to Hershey but i never drove over there.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mad155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
82 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed March 26, 2012

This is not my first time writing a review for the HGI-Harrisburg East. My previous graded the establisment as adequate in every category-a preferred place to stay. Since my initial review I have stayed at the HGI on several occasssions and have concluded that service has fallen to a remarkable low on their list of priority's. During my most recent stay and after a grueling 17 hour day traveling I approached the desk a waited my turn behind another guest who was engaged in casual conversation. After their conversation and while i was still standing and patiently waiting my turn to check-in, the phone rang. The desk clerk took this call which seemed to have lasted forever. Finally it ended and she apologized for the delay. This acknowledgement was soothing. Things were ok until I then went to the dining area and was completely ignored by the waitress as she made her way to assist someone who had arrived after me but had taken a seat at the bar. Finally she was freed and I was certain that i would get attended to next. She walked by me without any acknowelgement until i called out to her . She casually turned to me and seemed more interested in picking fleas off of her dog than providing me service. These are very isolated events which summarizes some of the poor customer service at HGI.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank benfen6293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harlem, New York
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed March 12, 2012

Although it is my third stay at the Hilton Garden Inn Harrisburg East, this is my first review of the property.

Sorry, no pictures...but the ones floating around are accurate. Nice lobby with comfortable seating area and a double sided fire place. Cozy for a chilly evening or afternoon. In addition at 5:00pm, the front desk has freshly baked chocolate chip cookies that are available to the hungry.

Free internet access is located just past reception at the small business center. Keep walking & you'll come across the small pool & hot tub (& on this stay filled with children). Currently the indoor pool is open until 10:00pm.

Room was fine, double queen beds, with desk, table, chair & closet space. Flat screen worked and with cable channels. Bathroom was roomy enough and plenty of towels. Beds were comfy clean and I slept well. Breakfast buffet in the morning ($12.95 get's you hot ordered waffles, cakes or french toast & you can combine that with cereal hot/cold, fruit, muffins...) It was tasty. Staff was very accomodating and took care to clean and keep track of our needs. *special shout out to Derrick/Darren?* Nice way to spend a Saturday morning.

Parking is sufficient and the locale is right off the highway and in a walkable distance for places to eat.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nigelsmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisburg, Pennsylvania
Level Contributor
135 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed February 25, 2012

This is our third stay at the Hilton Garden Inn and we are never disappointed when we visit! The hotel is always clean, the staff friendly, and the restaurant meals are as good or better than area restaurants! Check in is prompt and we are always greeted like we are old friends instead of strangers! The bed has a "choose your snooze" adjustable system which is a plus! The rooms are always quiet too! They provide free wired and wireless high speed internet access so while traveling for work or pleasure you can check your messages from the comfort of your room! The hotel lobby is very light and inviting with a fireplace and a comfy common area. And the restaurant food is great! Their prices are reasonable and the food is delicious. A special thanks to Victoria and Chef Josh who assisted us while in the restaurant. Victoria's mixed drinks were good and Josh takes great pride in the taste of his food as well as the presentation! If you stay there ask for Josh's cheesecake for dessert, it is so yummy! We will stay at the Hilton Garden in when visiting the Harrisburg area in the future and we would definitely recommend the hotel to family and friends!

Room Tip: King Revolution Room is large and comfy
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank McKatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 24, 2012

I stay at this hotel everytime I am in Harrisburg for business. The rooms are very comfortable and clean and the staff is very courteous. Hilton Honor Members get a free made to order breakfast which I have never been disappointed with. The rooms are always quiet no matter where you stay in the hotel. Although there are not too many places to eat right around the hotel you are in very close proximity to all teh major highways. Fitness center is small but the equipment is all new and they have a very nice indoor swimming pool and hot tub. If you want a bigger gym, there is a Gold's gym about 2 miles away.

Room Tip: Higher floors away from the elevator are usually quieter.
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  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lemarph81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
234 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed February 15, 2012

We stayed at this Garden Inn due to a Corporate Contract. The staff was extremely friendly and accommodating with requests. At the time we were there, they we updating/renovating the lobby and rooms, so things were not as they most likely will be in the future. I asked to be put on a floor other than the one they were renovating, away from the interstate, and was put on the second floor away from the work and interstate. They were laying new carpeting and floors on the first floor at the time. The rooms were nice and comfortable. Our rooms had microwave, refrigerator, coffee maker, iron, and ironing board. The restaurant portion only prepared breakfast and other meals were considered room service from an off-site restaurant. At night they had an "honor bar" with wine and beers. The hotel is located near the Hershey Medical Center, right off the highway. There is a nice variety of fast food and family restaurants within a mile of the hotel. The business center was getting new carpet when we were there, so the printer was out of service. Considering the renovation/update in progress, it was an enjoyable stay. If in the area again, we would stay here, corporate contract or not.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank QuietmanTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, KY
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed February 12, 2012

We were hosting a meeting nearby, and stayed at this hotel. Easy access to the Interstate, PA turnpike, and only 15 minutes from the Airport. Very clean and bright, and close to many ther good restaurants and shops, including a monstrous Bass Pro.

The staff was very warm, efficient, and food in the Heritage Grill was also vey good.

Unlike my January 29th critique of the HGI-Oakland, PA (Pittsburgh), these "soon-to-be-brand-wide" CHOOSE YOUR SNOOZE adjustable beds were more comfortable. I still turned the dial on the side all the way to the softest setting, and it was then just right. But I imagine for some it would still be too firm. I consider myself someone who sleeps on a "medium to firm" type of mattress.

Bottom line: I would stay here again.

Room Tip: If you are a light sleeper, you might ask for a room on the back of the hotel, opposite the side tha...
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  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KY-Xenophile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Harrisburg East

Property: Hilton Garden Inn Harrisburg East
Address: 3943 Tecport Dr, Harrisburg, PA 17111-1214
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Harrisburg
#6 Business Hotel in Harrisburg
#11 Romantic Hotel in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Harrisburg East 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Harrisburg East hotel is conveniently located only 8 miles from Hershey Park Theme Park and all Hershey attractions, including Hershey's Chocolate World, Hershey's Giant Center, Penn State Hershey Medical Center, and Hershey Gardens. Experience Downtown Harrisburg only 5 miles away! Hilton Garden Inn Harrisburg East is a hop, skip and a jump away from The Harrisburg East Mall and The Bass Pro Shop. A short drive will lead you to many exciting locations such as Gettysburg Battlefields, and the beautiful Lancaster, Pennsylvania Dutch Country. Located in TecPort Business Park Hilton Garden Inn Harrisburg East offers friendly service, deluxe accommodations, complimentary shuttle service to and from Harrisburg International Airport and a relaxed atmosphere for our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Harrisburg East Hotel Harrisburg
Harrisburg Hilton Garden Inn
Hilton Harrisburg

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