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“If I heard one more employee tell someone that this is a NEW hotel...”

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La Quinta Inn & Suites Harrisburg Hershey
Ranked #8 of 50 Hotels in Harrisburg
Certificate of Excellence
Lehighton
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“If I heard one more employee tell someone that this is a NEW hotel...”
Reviewed August 2, 2013

Yes, we heard employees tell guests that it's a new (one-year-old), but if you don't take care of it, it doesn't matter if it's a week old hotel.

Our stay began when we tried to check-in forty-five minutes before check-in and were told that our rooms hadn't been cleaned yet. We were a little annoyed because we didn't see any other guests, but we understand that's the hotel's policy so we used the lobby-level restroom and waited in the dining area area for our rooms to be cleaned, BIG MISTAKE. We had time to really look at the condition of the hotel. There was a wet floor in the bathroom and wet paper on the women's bathroom floor in the lobby, and no toilet paper. (We went into the men's bathroom and brought some rolls over to the ladies' room, and informed a staff member of the TP shortage.) There was garbage strewn across the buffet counter, and we were there five hours AFTER breakfast had ended. Three employees continually walked past the messy counter. None of them seemed in a hurry or busy. One even stopped to get a drink from the juice machine on the counter We didn't see any other guests being taken care of, so I could see no reason why the employees weren't throwing away the garbage, wiping off the counter and tables, or sending the curtains to be cleaned...doing SOMETHING to maintain their place of employment. Stained and torn furniture, and stained curtains filled the dining area. These were large stains that covered the bottom 2-3 FEET of the curtains, and the large stains on the furniture were so dark that we didn't want to sit on the chairs. Nearly every chair had stains.We didn't want to check in after seeing the condition of the dining area and even checked the hotel's cancellation policy before deciding to wait and see the rooms before telling the receptionist that the poor condition of the hotel was unacceptable. (We would have lost our money.) When we were given our room card-keys, we headed to the elevator. Hint: Don't look at the rug in the elevator. Around the edges, you will see a two-inch "rim" of hair and dirt. When we exited the elevator, we saw an unattended pile of what appeared to be new shower curtains on the corridor floor. There were no employees around. (The pile was still in the hallway ten hrs. later, when we returned to the hotel to go to bed.) Then, we went into our two rooms, where we immediately checked for bugs. We found mold or dirt around the inner rims of the toilets and sinks but no bugs. We decided to stay. The mattresses were very comfortable, and the AC worked fine, but I didn't eat the complimentary breakfast at the hotel in the morning because I didn't want to eat in the dirty dining area. We aren't neat freaks; this hotel, at least the dining room, lobby restroom, hallways, and elevator, was filthy. Thankfully, our rooms were in better shape than the rest of the hotel. We stayed but swore we would never stay in a LaQuinta again. This place needs to concentrate on scrubbing and cleaning. I think it could be a nice hotel if someone kept up with the cleaning of public areas. Our first impression was a lasting one, and we will stay elsewhere next time we are in the area.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TwelveSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
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English first
Baltimore, MD
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 30, 2013

We stayed only one night. The rooms were clean and the beds were comfortable. Though we didn't have much more than coffee and bananas, the free breakfast looked well stocked and neatly laid out. The indoor pool is quite small, maybe 16x40 feet (just guessing...) and gets crowded quickly. There were pool towels poolside. I didn't use the exercise room.
Our two rooms were directly adjacent to the elevators. They have a loud "ding", but we were not bothered by it in our room (we kept the A/C fan in the "on" setting for white noise.) There was also an ice maker and soda machine adjacent as well, but also weren't particularly bothersome. We slept well enough. I really wish we had had a small table in the room, but the desk sufficed. The wi-fi worked really well. No complaints there.

But those "little things". The mini-fridge didn't seem to cool our food even on the "7" setting (maybe there was another switch.. but the cleaning staff should have checked if so.) In one room there was a cabinet door in front of the fridge, but was missing in our room. The thermostat has a bright blue display -- like a nightlight in the room. In one room it was blinking off and on when the A/C would cycle. Quite disruptive to sleep. In one room the toilet kept running and the bathroom fan kept running, and a light in the bathroom flickered when off (they DID replace that with a standard incandescent bulb before we left.) One room also had a problem closing the top of the blackout curtains. The other room we had trouble turning on the bathroom fan. There's only one elevator -- a really slow one.

These are all none really big issues. Still, with just a little more diligence, the hotel could easily have gotten 4/5 rating.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoshana_sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 30, 2013

New hotel, very good service and amenities......Excellent breakfast with lots of choices...Swimming pool...Very busy place........Easy trip to Hershey Park which was our objective.....Will definitely stay here again..........

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 28, 2013 via mobile

The hotel is fairly new. It's decorated well. Nice lobby. Rooms were ok. Breakfast was ok. Found several curly brown hairs in the bathroom at check-in but we let it go since hotel was full, with our Family Reunion. The beds were unusually hard. The furniture in the room and downstairs was unusually dirty despite this being a fairly new hotel. Dirty to the point it was gross and I didn't want to sit on their chairs. Most of the staff was nice. However an older blond haired lady decided to complain about her job to me while I waited. Apparently she is upset that the ice machines are set too low, and and their motors make heat, which makes the AC work harder, and cause condensation which she had to mop up. I was SO glad when the elevator came so I could escape from her. Overall it's nice, but don't expect much. It's an ok place to stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mommie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 27, 2013

This property in Hershey, Pa should be used as a template for all other La Quintas to emulate. We stayed there to be close to the Hershey Medical Center for medical services.

The opposite, worst property we ever experienced was the La Quinta in Somerset, NJ. It should be closed.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank CruiseCrazy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 27, 2013

Not sure cleaning staff check the room thoroughly.
There was a cracked window in one of the rooms , that we checked into that I noticed after opening the drapes.
One elevator which can be somewhat slow, hotel staff very friendly and helpful

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, TX
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 26, 2013

In my travels, I have stayed at many La Quintas over the years. This was by far my favorite one! Absolutely Beautiful!! Plus, it is literally 10 minutes from Hershey Park! I couldn't be happier with my choice to stay here and wish I had been in town longer...I didn't want to leave!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
1 Thank CurleyQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Harrisburg Hershey

Property: La Quinta Inn & Suites Harrisburg Hershey
Address: 265 N Hershey Rd, off I-81 at Exit 77, Harrisburg, PA 17112-9752
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Harrisburg Hershey 2.5*
Number of rooms: 81
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