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Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey)
Ranked #15 of 50 Hotels in Harrisburg
Reviewed August 27, 2014

i have stayed at this hotel for the last 6 years. Come every year for summer vacation at Hershey and Christmas at Hershey. the place is clean, the staff is courtesy and friendly, great free breakfast 15 min from Hershey park- reasonable room prices. my child love the pool and i would recommend this hotel to anyone which i do all the time

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded September 1, 2014

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We thank you for your loyalty and look forward to serving you again in the future!

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Reviews (788)
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566 - 572 of 788 reviews

Reviewed August 26, 2014

Staff was absolutely horrible! Room was filthy! Bathroom was disgusting and mold in the shower! Toilet kept clogging and the staff made us go down and get a plunger and fix it ourselves!!!! They would not even bring a plunger up and fix their nasty toilet!! One of the staff men was sitting in the window, yes in the window, on the 3rd floor and just watching everyone! What kind of creepy person does that??!! Breakfast was horrible and the french toast was completely frozen in the center! My daughter was sick after eating there! I am completely disgusted and horrified!!! You couldn't pay me to go back there!!!

  • Stayed: August 2014, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Joyce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, General Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 27, 2014

We would like to express our deepest regret for not being able to give you a pleasant experience to remember during your stay with us. It is our goal to show our guests that we are sincere in giving quality service that is why your feedback regarding the unpleasant room condition, as well as the breakfast selection is most troubling to hear. Please know that this matter will be meticulously evaluated so that it may be given its due correction. Thank you for sharing this experience to us, and giving us an opportunity to correct it in the best possible way.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2014

The hotel was close to Hershey was alright but I expected more for the price. The complimentary breakfast wasn't that great. Didn't offer too many choices and what it did offer wasn't worth eating. The housekeeping was horrendous. The rooms were a bit worn and not in the best shape.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
1  Thank Janan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 24, 2014

I'm glad you found our location to be convenient. However, I wish that your expectations had been exceeded in comfort, convenience, and quality amenities. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

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Reviewed August 20, 2014

The check in service was very poor. We did not receive a chair in the room which was supposed to be included as per their internet photos. The breakfast room was crowded and they did not refill all the food even though it was before 9:30. Someone broke a window in pool area so it was closed for ahwile.

  • Stayed: August 2014, traveled with family
    • Value
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, General Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 22, 2014

Customer satisfaction is extremely important to us and we are sorry that our service did not meet your expectations. Please know that we have additional breakfast seating that is adjacent from our breakfast area. We also suggest that our guest come down to breakfast at an earlier time during Hershey Park season. This allows guest to eat early and then head to Hershey Chocolate world for 9:00am. I am sorry for the inconveniences you occurred during your stay with us.

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Reviewed August 20, 2014

Good Value for the price. Okay complimentary breakfast, which of course saves you money, and very close to Hershey Park you can go there on the back road. Very small fitness center. Clean, I would stay again.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank marko210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 23, 2014

I am glad that you enjoyed the value and the convenient location of our hotel! We look forward to welcoming you back during your next stay in the area.

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Reviewed August 20, 2014

My family stayed here for a visit to Hershey Park. It is only a quick ride (5 miles from Hershey). They have a nice pool, hot tub and free breakfast in the morning. The room had two queen beds and we really enjoyed our stay.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 23, 2014

It is so rewarding to hear that we were able to provide a comfortable and convenient experience. As well as it is wonderful to hear of the great impression we made with our amenities and services. We look forward to your next visit!

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Reviewed August 18, 2014

We came down for the Hershey Cup soccer tournament a family of 4 with 2 kids 10 and 12 we arrived Friday staying till Sunday, checking in the staff was average not friendly or unfriendly just doing there job! No problems there hopped in the elevator to the second floor room 201 and oh boy what a mess food all over the floor gross sticky streaks in front of the tv I always do a quick check of any hotel room moved on to the beds and complete fail with a quick glance at the duvet cover there seemed to be dog hair covering the deep red duvet which was not hard to miss pulled that back to take a look at the sheets and oh boy food crumbs every where hairs and stains it wasnt until I found "personal" hairs(if you know what I mean) I totally freaked my husband went to the front desk and was told that sometimes hairs stick to the sheets in the wash really umm no Im not sleeping in someones elses pubic hair! GROSS..they sent us to another room 303 which at least the beds where cleaner but the room just as the other it was in poor (at best) shape the carpets where stained and didnt look like the where vacuumed there were dust webs every where hanging from the pictures and the corners of the ceilings and yes like other reviews there was mold in the bathroom! Windows throught the hotel were dirty the lobby carpet was so dirty and stained, bleach stains on the carpet hallways on every floor. Im not very picky but this was just standard housekeeping! The rest of the team arrived Sat evening and most had the same problems 2 families their "Suites" where never cleaned just the beds were made they found toothbrushes in the bathrooms and dirty breakfast plates still in the rooms as well as garbage in the bins etc! They had switched rooms as well. A few had dirty beds etc so with 12 families having the same problems I would never advise anyone to stay in this hotel for the price you have a ton of other "well kept" properties to choose from! Stay clear of this hotel!

Room Tip: Want a good room stay else where!!!!
  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank tropicallove23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, General Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this reviewResponded August 20, 2014

We would like to express our deepest regret for not being able to give you a pleasant experience to remember during your stay with us. It is our goal to show our guests that we are sincere in giving quality service that is why your feedback regarding the unpleasant room condition is most troubling to hear. Please know that this matter will be meticulously evaluated so that it may be given its due correction. Thank you for sharing this experience to us, and giving us an opportunity to correct it in the best possible way.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey)

Address: 8000 Jonestown Rd, Harrisburg, PA 17112-9716
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 50 Hotels in Harrisburg
Price Range: $80 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey) 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson Harrisburg Northeast (Hershey)
Country Inn & Suites By Carlson Harrisburg Northeast (Hershey) Hotel Harrisburg
Country Inn Harrisburg Ne
Harrisburg Country Inn

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