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“Great Staff, Fair Property”

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Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey)
Ranked #10 of 50 Hotels in Harrisburg
Ruckersville, Virginia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Staff, Fair Property”
3 of 5 bubbles Reviewed June 16, 2014

The staff at this hotel would bend over backwards to help in anyway possible. They even helped a customer change a spare tire. The room was somewhat diappointing. It was large but only had the bed and a desk chair to sit on. This made the stay a little uncomfortable.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this review, July 6, 2014
Hello Mr. Bill M.,

I apologize for the inconvenience with the room assigned to you because of the lack of furnishings, chairs in particular. I will bring your concern to our management for evaluation. I assure you that they will look into your concerns accordingly. Thank you for sharing your experience with our customer service, for taking note of their assistance to you during your stay with us. I look forward we could have another chance to offer you better accommodation in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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    176
    102
    59
    63
See reviews for
399
104
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59
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
State College, Pennsylvania, United States
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed June 13, 2014

We booked this hotel through a discount site. We got a great deal (nearly half off the list cost on their website). The staff was very attentive and willing to assist us with whatever we needed. That being said, the place is in desperate need of a make-over. If you can overlook stained carpet and lamps that don't work as they should, this is a great bargain.

The pool and pool area were clean. The breakfast area was small but there is an overflow area across the back hall. Breakfast was well stocked and a different variety of meats and hot food were offered (first morning had sausage and eggs, the second day was bacon, french toast and potatoes) in addition to fruit, breads, cereals, and yogurts. Hot coffee and tea along with chocolate chip cookies were available all times of the day. Rooms were clean and the housekeeping staff was very friendly.

Room Tip: We stayed on the back side of the hotel at the end of the hall. We rarely heard anyone come in our...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this review, July 18, 2014
We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us. We especially appreciate the tips for future guests who can benefit from such advice. I hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience once we'll resolve some of the issues you've mentioned. We are hoping to see your family again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
4 of 5 bubbles Reviewed June 12, 2014

Owning any home or building comes with needed repairs, right? We had an issue in our room with only cold water trickling out of the bathtub/shower. Upon contacting the front desk, we received a sincere apology, were directed to a hot shower and ultimately received a 50% refund. We understand problems may arise, but how they are handled makes all the difference! We stayed here for a conference at the Giant Center. The location was perfect. The hotel was a bit crowded so it was a challenge keeping the breakfast food stocked, but it was an excellent free breakfast with hospitable staff!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ocmummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey), responded to this review, July 18, 2014
Thank you for sharing your perspective of our hotel’s accommodations and services! We are so glad to hear from you and to learn that we were able to give you a pleasant experience. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We look forward to welcoming you back during your next stay in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

We stayed here during our first trip to Hershey. We had a one bedroom suite. It was a good location from the park. The staff was friendly & helpful. The kids enjoyed the pool & whirlpool. Breakfast was great! They were remodeling at the time, but it didn't affect our stay. Everyone loved the free cookies, tea & coffee they had out each day too. We even arrived a bit earlier than check-in, and they already had our room ready. Liked the little porch & rocking chairs in the front. Very inviting. Definitely recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nfmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 1, 2014 via mobile

My family stayed this weekend with friends. It's not a Marriot, but it was clean and close to highways and hershey park! Staff was friendly, free breakfast, all night coffee and tea, and cookies. Pool was clean, too. No issues!!

Stayed June 2014, traveled with friends
Helpful?
1 Thank 1218reed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, South Carolina
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

I am shocked that this is the same hotel that other T/A reviewers said was so bad just a week or so ago?? The staff was extremely friendly and accommodating, as a disabled person who uses a wheelchair (most of the time) I was traveling without my wife for the first time in years and was worried about seeming "helpless" and asking for too much......never had to ask, they got me in a room almost 2 hours early, went out and got my bags and brought them up to the room for me!! One young lady by the name of Kadie even filled my ice bucket. The room was clean, smelled nice, had all of the standard Country Inn appointments and was very comfortable.
I am not saying by any means that the other reviewers were wrong, It would just seem to me that they happened to be here on a Baaaaad day?!?!?!?!

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tiny6ft10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 29, 2014 via mobile

The hotel was very close to hershey park and that was a plus. The hotel it's self could use some remodeling. The rooms were nice but the pillows were AWFUL!!! The shower was dirty and the shower head was coming off the wall. The complimentary breakfast was good but the room to sit everyone was very small and crowded. The indoor pool was nice after a long day in hershey. We got a great deal on the hotel but would prob not stay here again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pebb1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey)

Property: Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey)
Address: 8000 Jonestown Road, Harrisburg, PA 17112
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Harrisburg Northeast (Hershey) 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson Harrisburg Northeast (Hershey) Hotel Harrisburg
Country Inn And Suites By Carlson Harrisburg Northeast (Hershey)
Country Inn Harrisburg Ne
Harrisburg Country Inn

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