My comments are not about my stay at this hotel but about how my cancellation was mishandled. I had a reservation for a 1-night stay while visiting Hershey Park but on the evening of my stay before I checked in my seven year old fell ill. He had a fever and rash and was vomiting. We decided to drive home that night so our son could be at home where he would be comfortable. In addition we didn’t know if he was contagious and we didn’t want to put the guests of the hotel at risk. I called the hotel that night to cancel and they told me I had to call hotels.com who told me I had to call the hotel. Bottom line is that they wouldn’t credit me for the room and the General Manager Erin Lysaght was rude, she yelled at me and hung up on me when I tried to call back she picked up and then hung up the phone. VERY IMMATURE and UNPROFESSIONAL!!!! Lesson learned don’t book on hotels.com because they have no accountability and don’t stay at the Sleep in Suites in Harrisburg, PA because if you have an issue the management is likely to treat you poorly and unprofessionally.
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Harrisburg