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Best Western Harrisburg/Hershey Hotel
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Reviews (416)
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All reviewshershey parkwaffleswestern hotelsthe breakfast arearoom was cleanplace to stayrecommend this hotelindoor poolpleasant stayfree breakfastparking lotdesk clerkeasy accessbwdinercerealmicrowave
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Reviewed July 15, 2013

We stayed at this hotel on July 10th and 11th with our sons (10months and 6years) while visiting Hershey Park. We were very satisfied with the staff, room, and price! Our room had queen size beds, a fridge, microwave, closet, and large flat screen TV. The ac worked well, which was a blessing in the 85+ degree heat and humidity! My only complaint was that the alarm clock looked like something had been spilled on it. Not a huge deal! I had antibacterial wipes in my son's diaper bag that made me feel better once I wiped it, and the table off. The wipe was a little dusty/dirty, but definitely nothing that would prevent me from staying in this hotel again! In fact, after staying here for 2 nights we stayed in another hotel in MD (completely different chain). The MD hotel was double the price and not as comfortable as the Best Western in Harrisburg. We will definitely stay at this hotel again when returning to Hershey Park.

  • Stayed: July 2013, traveled with family
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Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this reviewResponded August 3, 2013

Thank you for taking the time to review our property. We truly value the opinions of our guests and we are happy to have met your expectations.
Excellent service and cleanliness is our number one priority and Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue to our house-keeping. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed. We will continue to serve you as best as possible in future.
Lastly we would like to thank you for your business and kindness. We hope to see you again in the future and wish you the very best.

Sincerely,
Best Western
management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

Heading north and spent the evening as a layover. Sean was very accommodating to several of us who arrived at the same time. Rooms were very clean and nicely appointed. Shower hot and towels of good quality. Breakfast looked very nice and folks seemed to enjoy it (I am a coffee only breakfast person and it was fresh and hot) Would highly recommend for folks looking for a comfortable night's sleep.

  • Stayed: July 2013, traveled with family
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Thank Edie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this reviewResponded August 2, 2013

Thank you for taking the time to review our property. We truly value the opinions of our guests.
Excellent service and cleanliness is our number one priority, Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed. We promise to continue and serve you as best as possible in the future.
We would like to thank you for your business and your kindness. We would love to have you back at our hotel and serve you again. We hope to see you again in the future and wish you the very best.
Sincerely,
Sean

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

My daughter's and I stayed at this hotel June 6th for the One Direction concert at Hershey Park. Our friends also stayed. This hotel is newly renovated and it shows. The rooms are clean and modern. The bathroom was also clean and very nice. There is a microwave, fridge, and large closet for your clothes. Check in and out was easy. Front desk personnel were nice. Pool is very small. It is a great location for Hershey, located only five miles from the park. The only drawback to this hotel is the breakfast. We came down at 920am and it was not stocked at all. The workers do not wear uniforms so I was surprised when a woman walked up to me and started saying the waffle iron would be closed and then shut off the juice. Milk was MIA so my daughter had dry cereal. There wasn't a sign stating the time and I wasn't told at check in as is normal. The egg that I did try was ice cold. Other guests were also surprised at the early time of closure. Tables were sticky and the floors were dirty. Aside from the breakfast I would recommend this hotel.

  • Stayed: July 2013, traveled with family
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Thank Tinkstrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this reviewResponded August 2, 2013

Thank you for taking the time to review our property. We truly value the opinions of our guests and we apologize that we did not meet your expectations.
Excellent service and cleanliness is our number one priority, and Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue to our house-keeping, and or, have spoken with our staff in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out of our door feeling refreshed and over-joyed.
Lastly we truly apologize from the bottom of my heart for any kind of problems you had while you stayed at our hotel. please come back and give us another chance to serve you better and make it up for the past problems as well. thank you very much.

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Reviewed July 11, 2013

We booked in this hotel for one night and was extremely surprised to find we got a king bed room with a jacuzzi. OMG, that was so cool and after a long day of driving, that jacuzzi was fantastic. Thank you. Room was very clean, bed extremely comfortable and complimentary breakfast was very good. All in all, this was a great night. Again Thank you.

  • Stayed: July 2013, traveled as a couple
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1  Thank AMFMooseCreek_On
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this reviewResponded August 1, 2013

Thank you for taking the time to review our property. We truly value the opinions of our guests excellent service and cleanliness is our number one priority. Providing our guests with the best possible hospitality and service has always been our mission. we are extremely happy to know that you had enjoyed your stay. It gives us true happiness when our guest are happy because of our efforts. We promise to continue to serve you at our best level.
We hope to see you again in the future and wish you the very best. thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Nice rooms, location was not the best for me, but it is certainly OK for visitors of Hershey area attractions.
The gym could use an upgrade though, I'd say the treadmill was dangerous to use.
Overall a very good value for the price.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Best Western
2  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbwhbg, Manager at Best Western Harrisburg/Hershey Hotel, responded to this reviewResponded July 30, 2013

Thank You for taking time and telling us about your stay at our hotel. We apologize for the problem about our fitness center. We will solve that problem asap. We are happy that your stay was excellent for the most part. We promise to serve you as possible in the future. please visit us again. thank you very much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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