We made reservations for 1 night 2 rooms at this hotel using their advance pay discounted rate offer. A few weeks before our trip I noticed that the advance payment never hit my account. I called the hotel and the informed me that they would process the payment when I arrived. Today we arrived - 8 of us and we were told our reservation had been cancelled. The very uncaring RUDE man at the desk turned his nose up and said your card was declined when I processed it a few days ago (what happed to we process when you get here). It dawned on me standing there that between the time I made the reservation and today my credit card had been stolen and new cards issued. This would have not been an issue if they had processed the payment immediately as we expected or when we arrived as we were told. However, worse than the fact that there were 8 of us in Harrisburg (2 of which were kids) on the day after the 4th of July, was this mans attitude. When I asked him why we didn't even recieve a cancellation notice to warn us that we weren't going to have a room his response was why didn't you notify us that your card was cancelled? What? There was such a gap in time between when I made the reservations and when my card was stolen that the reservation never crossed my mind. Then he snapped at us about not having public restroom when our 5 year old said he needed one. We stood in the parking lot for an hour trying to find hotel rooms! Very sad!
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- Also Known As:
- Super 8 Harrisburg/Hershey Area Hotel Harrisburg
- Super Eight Harrisburg
- Harrisburg Super 8
- Harrisburg Super Eight