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“Restaurant Service”

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Crowne Plaza Harrisburg-Hershey
Ranked #29 of 50 Hotels in Harrisburg
Fairfax, Virginia
Level 1 Contributor
3 reviews
“Restaurant Service”
Reviewed February 10, 2014

We were there for a three night stay. The Restaurant service was understaffed and was easily overwhelmed. Waited for almost 75 minutes for a dinner and the restaurant wasn't even full. We had a large party and asked for two large tables, and they grudgingly put them together only after we took the initiative. The food was decent, but to get drinks and dinner took far too long. They left only one server with the group, left empty, dirty glasses far too long on the table.
Twin double bed rooms are painfully small. The room's bathroom was tiny, with the toilet right behind the door, making it very difficult to allow more than one in the bathroom. We ran out of toilet paper and had to ask for more after only two days. Overall, the management staff was responsive, but the regular staff appeared to have morale problems. Garbage and towels were left in the halls for long periods of time.

Room Tip: Take the option of a king room, if given. They are larger and the bathrooms are larger.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank todd p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, February 14, 2014
Dear Todd P,
I sincerely apologize for the poor experience you had, while staying with us, in January. Our goal to provide our guests with an excellent stay and it seems we have disappointed you. There is little we can do about the room size, but we absolutely can provide flawless customer service.
I would like to talk with you, at your convenience. Please call me at (717) 234-5021 ext 2104.
Again, I apologize and look forward to your call.
Regards,
Toni R
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Toronto, Canada
Level 5 Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 6, 2014

Very pleased with our decision to stay at the Crowne Plaza when we were in Harrisburg, PA for a business trip. Considering the physical limitations of the age and structure (i.e. poor insulation between rooms and hallway so you can hear the noise outside of the room) of the building, the rooms were clean and well kept and you can tell that they've made an effort to make a guest's stay as comfortable as possible. Read past reviews and some people were complaining about the breakfast...come on people - you pay $13.50 and expect caviar & champagne? Kidding aside - breakfast wasn't bad at all.

Only one issue - Concierge wasn't helpful at all when we asked him about arranging for a taxicab because we wanted to be early start to the airport as there was a big ice storm brewing. First of all he tells us that he's not in until 7AM and we needed to call for a cab at around 6am. Then he tells us that cab companies in Harrisburg may not dispatch their drivers if there's a storm. Is there only one cab company in Harrisburg? Secondly, what does it matter to us if comes to work at 7? One job of a concierge is to help solve a guest's problem rather than just bring up more problems or objections as to why there is no solution. I found a simple solution - I asked him for the tel # of the cab company so I could make the phone call myself in the morning! Simple answer and it could have finished the conversation.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evie03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, February 8, 2014
Dear Evie03,
Thank you taking a moment to share your comments with us regarding your experiences at the Crowne Plaza! It's wonderful to hear that you were pleased with our full service accommodations.
I am very sorry that you had a disappointing experience with our concierge. Our goal is to provide excellent service to our guests. I thank you for the feedback, as it provides us with valuable information in training our staff and insuring that all guest experiences are positive.
We look forward to welcoming you back in the future, and thank you again for taking the time to share your experience with us.

Regards,
Toni R
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
davie fl
Level 5 Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 2, 2014

we were in town for a skate tournament. The hotel was very accommodating and staff excellent.
The location was great for walking around the city and close to Hershey . The indoor pool was a great touch!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, February 3, 2014
Katee8,
We loved your group! Our staff had such a good time with your girls and their families. Thanks so much for choosing our hotel for your accommodations. It makes our job FUN when we have guests like all of you!
We hope to see you again, should your skating bring you to the area again.
GOOD LUCK to the team and all of you,
Toni R
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 1, 2014

I've stayed at this hotel many times for business. I'm always happy with the rooms and the service. The rooms are clean and the staff is always friendly and very helpful. Valet parking is provided which is a huge plus in the city.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Binarysmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, February 3, 2014
Dear Bianarysmart,
Thank you for taking time to post your comments about your stay with us. We appreciate all feed back from our guests. It encourages our staff to grow in all areas. We take pride in our staff and the high standard of service they provide for our guests. They love when I can share great comments like yours with them because it proves their hard work and friendliness is a success and the guests appreciate them.
We hope to be of service to you again in the future.
Regards,
Toni R
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Level 5 Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 22, 2014

I have held numerous week long training classes at the Hotel and the Sales and Catering staffs all work to make the event worry free and a sucess. The CP's location is within walking distance to over 20 restaraunts so there is no need for rental vehicles, just a cab from the airport. Overall a good value, excellent facilites and good service. I will continue to hold meetings at the CP in the future

Room Tip: Ask for rooms on the 8th floor. The floor is set up for business travelors so no school groups, fam...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, January 23, 2014
Dear Mark E,
Thank you for your wonderful comments and choosing our hotel for your meetings and over night accommodations. We strive to provide all of our guests with excellent service that they deserve. Hearing that we are succeeding makes a positive impression on our employees and helps them to try harder at being the best.
We look forward to your next meeting at our property and will work hard to keep your continued loyalty.
Looking forward to your next visit,
Toni R
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Pennsylvania
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 19, 2014

Nice room, but the king bed wasn't quite as soft as most upscale hotels. Linens were nice. Quality and nice smelling toiletries. Small bathroom. Not so nice scenic view of the AC units on the roof, but for one night, it didn't matter so much. Price was right on a Saturday night and was within walking distance to many restaurants. The Sunday morning breakfast (01/19) was tasty and the blonde waitress was personable and attentive. Front desk and valet staff were courteous both in evening and a.m.

Room Tip: Higher rooms facing 2nd street would have better views.
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  • Stayed January 2014, traveled with friends
    • Value
    • Service
Helpful?
1 Thank GetGoingGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, January 23, 2014
Dear Get Going Girl,
Thank you for choosing our hotel for your travel accommodations. We appreciate your business.
We enjoy positive feedback from our guests and thank you for taking the time to share them.
I am sorry we disappointed you in the mattress, but this is sometimes a challenge as there are so many different preferences in mattress comfort. I am glad we redeemed ourselves with the linens we provide.
I wish you safe travels and hope we see you again.
Regards,
Toni R
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 12, 2014

I have stayed in Harrisburg several times in the past year for business, and I prefer this hotel over the Hilton down the street. I find it much more convenient to get in and out of here - at the Hilton I always feel like it takes me forever to get from my room to the car. The staff members are also great, very accommodating and helpful. I've spent hours hanging out in the lobby finishing work and they never even bother me. Every time I've stayed here it's been a breeze to get what I needed, do what I came to town to do, and leave. No complaints!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillygirl3140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, January 14, 2014
Dear Philly Girl,
We are very pleased that we are the hotel for you. Our staff loves to proved excellent service to our guests and are always happy when I share the good comments with them.
We look forward to your next visit and if there is anything we can do to make your trip even better, please don't hesitate to call.
Best regards,
Toni R
Guest Experience Manager
(717) 234-5021
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Harrisburg-Hershey

Property: Crowne Plaza Harrisburg-Hershey
Address: 23 S 2nd St, Harrisburg, PA 17101-2004
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Come and see what s new at the Crowne Plaza Hotel Harrisburg Hershey! We are proud to announce the completion of a $3M renovation throughout all areas of the hotel. The friendliest and most welcoming hotel in Harrisburg PA now features new décor and amenities from top to bottom. Discover all that downtown Harrisburg has to offer at the convenient, comfortable Crowne Plaza Harrisburg. You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg s Capitol Complex and State Museum, the Whitaker Center for Science and the Arts and the Susquehanna River s picturesque waterfront. Whether you re coming to Harrisburg for business or just for fun, your room at the Crowne Plaza is your personal retreat. Our intimate rooms welcome you in cozy Boutique fashion, and amenities such as luxurious Sleep Advantage Bedding and complimentary HSIA mean every night is a great night and every day starts right. Centrally located between Interstates 83 & 81, we're only minutes away from PA's biggest attractions, including Hershey Park, Historic Gettysburg, Lancaster Amish Country and Carlisle. Less than 2 miles from the PA Farm Show Complex & Expo Center, we're the hotel of choice for the annual Farm Show, Sports & Outdoor Show, and Horse Show. Stay at the Crowne Plaza Hotel and discover all that Harrisburg has to offer! ... more   less 
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

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