Booked based on reviews, but was very disappointed. The lobby and first floor hallways smelled very strongly of smoke. We asked about this and mentioned it numerous times to the front desk and they said that it filtered from the one smoking/handicapped room that was located centrally in the first floor hallway and that there wasn't anything they could do about it. We had to stuff towels under and around our room door at night. Our room was skipped and not cleaned the first day. When we left the room that morning, the 'do not disturb' sign was layed on the bathroom sink by my wife and was not on the door. When we arrived at the hotel that evening, after being gone most of the day, the housekeeper was at the end of the hall working on a room and there was a gentleman who appeared to be a manager/owner also in the hallway. I asked the gentleman why our room was not cleaned and he, in return, asked the housekeeper, who stated she must have 'just skipped' it. These were his words. He offered to clean it right then, but we were tired and just requested new towels. There is also not much noise buffering between rooms and floors, as we were kept awake one night past midnight with overhead noise of children jumping and running. We called the front office and that was handled quickly by Mitch (I think was his name). Upon leaving, we found that we were automatically charged for the safe in the room even though we didn't use it. I phoned the hotel the following day to voice my concerns and after a short conversation, the front office person disconnected me. I then called the headquarters and filed a complaint and they told me that the hotel had five days to respond. Seven days later, with no response, I called headquarters again and they looked up the hotel and stated that they had taken the safe charge off of our bill, they said the 'Do Not Disturb' sign was on our door and that is why is didn't clean the room. That is not true! The smoke issue was just glazed over as before. Noise level was not addressed. We were offered a 25% discount on our next stay, but there won't be one!
- Official Description (provided by the hotel):
- THE SUPER 8 HANOVER PA IS NOW OPEN AFTER A COMPLETE RENOVATION. THE GUEST ROOMS ARE NEW AND FRESH. COME EXPERIENCE OUR NEW HOTEL.The Super 8 in Hanover PA is in great proximity to many attractions and corporations. Enjoy Superior service when choosing either room with King or Queen size beds, we also feature suites with whirlpool tubs. All rooms are equipped with hairdryers, alarm clocks, and 32 inch LCD TVs with over 70 cable channels for your viewing pleasure. You can enjoy Free Superstart breakfast daily and access Free high speed internet from anywhere in the Property. No Pets Allowed. ... more less
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- Also Known As:
- Super 8 Hanover Hotel Hanover
- Super Eight Hanover
- Hanover Super Eight
- Hanover Super 8