I stayed for 2 nights in August 2013. I arrived late at night after a 7 hour drive. The night clerk at the front desk was not the most friendly but I didn't mind at that point because I was ready to sleep. I was traveling with an 8 year old child. The elevator was not "fresh and clean" smelling. It was old and worn but I didn't expect the Ritz because of the low price for the area. As soon as I opened the door to the room, I could tell the door hadn't been opened in quite some time. The room was stale and musty. A quick overview of the room confirmed that you definitely get what you pay for. Old television, warn and not-clean carpet, dust bunnies everywhere. It all went downhill when I pulled the covers back on the bed. There was a blood stain about the size of a quarter on the pillow. No, not on the pillowcase...on the ACTUAL pillow! I threw the pillow to the side and then notices the blood stains on the white comforter. I told my son to sleep in the other bed and I would call the front desk. Yes, there was blood on the sheet of the second bed! I was tired and ready to cry because I was disgusted. I called the front desk and the clerk arrived right away with new linen. When he saw the bloodstains on the covers, he cowered up his face and told me not to touch the covers. He balled them up into each other and left. The new comforter (also white) was dingy and thin and needed to be turned in to scarp cloth! I just needed to sleep. We woke in the morning and I went downstairs to speak with the manager. I had already packed up all of our belongings from the room. I asked her if she could switch our room. She asked me why I needed to switch rooms because she knew that we already had our linens changed. I told her that if the cleaning service missed all of that blood, who knows what else they missed in that room. I asked her if my request was unreasonable. She told me it wasn't unreasonable but since I needed a pet-free room (due to allergies) she wasn't sure what she could find. I told her that I had packed my stuff and we would be back later this evening. I said if she couldn't find a room for me, then I would need a refund and to speak with someone in their corporate office. Of course, she "found" a room for me that would be ready later that day. I arrived late that night and the room was cleaner but definitely just as stale and more worn. The television didn't work and at that point I was not in the mood to complain again. Maybe my standards are too high? Just because I pay a lower price for a room does not mean I deserve nasty accommodations. Maybe pet owners give positive reviews because there aren't many hotels that accept pets. I wouldn't stay here again with or without an animal. Avoid!
- Official Description (provided by the hotel):
- The Inn at Mountainview is your gateway to the many attractions of the Laurel Mountains. Within minutes of the inn are family amusement parks, numerous recreational parks for hiking, biking, fishing and boating, additional nearby attractions include: golf clubs, wineries, white water rafting and a variety of shopping venues for antique lovers, furniture seekers and mall style shoppers. The Inn at Mountainview has over 50 guest rooms including king and queen hotel style rooms, suites and long-term stay accommodations with kitchen and dining areas. Separate pet friendly floor is also available. Meeting room and large conference area can be reserved to accommodate your business or family group needs. All rooms are non-smoking. Complimentary breakfast is always included. ... more less
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