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“If you get a good price, it's worth it but go to breakfast early”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 9 Hotels in Grantville
Boston
Level 5 Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“If you get a good price, it's worth it but go to breakfast early”
Reviewed July 2, 2013

If you are a family on a budget visiting Hershey Park, this is a good place to stay if you get a rate under $100. If they don't have any cheap rates, I recommend paying a little extra and staying closer to the park (this is 7 miles away, and you do NOT want to be driving these country roads at night if you are not used to them!)

We spent 3 nights here with our kids last week because the rates were low and breakfast was included. We checked in to our room to find no soap! One day the maids also forgot to leave toilet paper! Definitely less than stellar service, but I will say that the room was clean, comfortable, spacious, and had good air conditioning, all essential for our family and what matters the most.

The breakfast, on the other hand, was pure chaos. Not enough spaces to sit, hardly any food out, long lines to make waffles, very poor air conditioning, and very crabby staff. We got smart after the first day, however, and went down by 7:30 and avoided all of those problems. It is a shame, however, that you can't sleep in a little late on vacation AND have a nice breakfast.

Room Tip: Avoid the end of the halls near the doors that slam all day. Also avoid rooms near the elevator, whe...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank barbsboyBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 4, 2013
Thank you for taking the time out of your busy schedule to review our property. We genuinely invest on giving our guests the best value for their money while making their stay a comfortable one to remember, and for you to commend us on that matter is truly rewarding and inspiring. We wish to let you know that our reliable staff will happily assist you in addressing your concerns should you call on us anytime. Thank you for choosing to stay with us, and we certainly hope to be of service to you again soon.
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339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Any
English first
New Fairfield, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 30, 2013

We stayed at the Comfort Suites for two days while we visited Hershey. It's maybe a 10 minute drive to Hershey and quite the bargain!!

The room was very large, clean and comfortable. We had a microwave and refrigerator as well as a separate living area with a sofa, coffee table and table with chairs to enjoy our complimentary coffee on.

The pool was very clean and the temperature was very comfy and the breakfast area had a large variety to chose from. It has waffles and cereal for the kids and eggs, sausages and a varieties of toasts and english muffins to chose from. I went in the back to inquire about more eggs and I saw the young man scrambling those eggs fresh on the frying pan. No microwaved eggs there. I am on Weight Watchers and they had plenty for me to eat, especially lots of yogurt and fresh fruit.

The staff was very helpful and accommodating!!

Stay at this hotel, I highly recommend it!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank keelinfaithh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, July 10, 2013
We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, the great breakfast selection and the cleanliness of the accommodation in total. We sincerely hope that we could be of service to you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 27, 2013

I recently stayed at this hotel for one night while on a business trip in that area. After I checked out they charged my card for an extra $100. When I called about the charge they said that the room was smoked in and trashed!!!! First of all I do not smoke and as a grown business man I am not in the habit of trashing a room. I just slept in it for less than 10 hours. I have gotten the run around from everyone including Rhoda the sales manager and no one will get back to me regarding this ridiculous charge. I will not stop until I get them to reverse this bogus claim!!! They can say anything after the fact and hold your money hostage. I have to go back to this area again on business and will stay far away from this hotel!!

  • Stayed June 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank hockeymom4515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 9, 2013

Stayed here for one night, the hotel was right of the highway, for easy on off access. The lobby was welcoming and the staff was friendly. The room was clean, with nice decor. The bed was comfortable and with very nice pillows. The breakfast was typical, with the foods you would expect, the one thing I would have liked if there was peanut butter. Not a big deal but a personal preference, Would go back if in the area. Another thing I did not mention is the hotel is very close to the casino and would be a great option for anyone looking to spend a couple of days at the casino.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, June 11, 2013
Your satisfaction means a lot to us, and to be able to hear that we have served you well is more than enough to inspire us to work harder than hard to give our valued guests the best service they deserve at all times. Thank you for sharing to us your wonderful experience and it brings us great joy that you appreciated our very reliable staff as well as the entire hotel accommodation and its very convenient location. Thank you for helping us to further improve by giving us your insightful feedback. We hope to serve you again very soon.
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Selinsgrove
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 3, 2013

We recently booked a WWII Navy Reunion at this hotel and were extremely happy and satisfied with every aspect of this place, from the helpful and friendly staff to the accommodations, breakfast and assistance given to us. The sales manager Rhoda did everything she could to make our time together there enjoyable, relaxing and worry-free. This was our first time in 35 years to host the reunion and she and the staff made us look very good!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Wanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, June 4, 2013
We are humbled and deeply honored to have been given the chance to be of service to you. To hear that we have made your reunion a memorable one is indeed very heart-warming. Thank you for commending our staff services in total, for we only wish to give you the best experience there is. The dedication and the service you’ve offered is incomparable, and the opportunity to give back in our own little way in making such an important gathering pleasantly memorable for all of you is rewarding enough for us. We wish to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
honey brook
1 review
Reviewed June 1, 2013

our room was very nice and clean when we arrived may 30. the lobby reeked of chlorine from the pool. we enjoyed the pool but the hot tub was empty. what is up with that? we stayed on the 3rd floor but the hallway smelled really bad. why is this? our room pass did not work. they were replaced. upon entering our room we noticed there were no bath towels. we called down and we were given bath mats. housekeeping does not speak english so we could not speak with them. why?the next night we discovered our room passes did not work again! the explanation was the system crashed and had to be rebooted. very inconvenient. the night desk clerk could not answer our questions due to language barrier. i will not stay here again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, June 3, 2013
It is with utmost sincerity that we extend our apology for falling short in meeting your expectations following your recent stay with us. It has always been our goal to give our clients the value for their money, while giving them a comfortable and pleasant experience to remember. Our aim is to serve you well, and for that we apologize if we clearly failed to do so. There will be an escalation of this issue, and you can be assured that we will further discuss this very important matter in order to address the concerns you raised with regards to the entire service in total. We hope that we may be able to serve you again, and give you a far better experience next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 20, 2013

Rooms are large, clean and quiet. Staff was helpful and courteous. Lobby presents very well and the breakfast was more then adequate. Restaurant choices in area are limited but we did find a good one. We stayed only one night but I would stay there again if I was in the area.

Room Tip: we had top floor in the front.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harold L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, May 21, 2013
We truly bank on giving our guests the best service they deserve and we ensure that we go above and beyond what is needed, for you to notice and appreciate all our hard work is indeed heart-warming and very inspiring. Thank you for making the effort to share to us your valuable feedback. We couldn’t be more pleased to know that we are doing a great job in making our guests happy. We certainly hope that we could be of service to you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 450 Station Rd, I-81 at exit 80, Grantville, PA 17028-9148
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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