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“Close to Penn National Racetrack & Hollywood Casino”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 9 Hotels in Grantville
Shenandoah, Pennsylvania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Close to Penn National Racetrack & Hollywood Casino”
Reviewed February 19, 2012

We stayed here for New Years Eve. They offer a good breakfast buffet. They have a small indoor pool and gym. The room was clean, the bed was OK, sofa was worn. We had a Jacuzzi in our room, very enjoyable for a reasonable rate. We heard the loud noise of water running from the upstairs units in the hotel but fortunately it didn't disturb our sleep. We liked it here and would come back. The Holiday Inn next to this place has a nice cowboy bar/lounge that had very good food. We did get a letter from PA Board of Health that this place had Legionellosis issues but we didn't get sick.

Room Tip: The outdoor smoking area was at west end of building.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JLHope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, March 6, 2012
Thank you for taking the time to write this review about your experience. It’s so nice to hear about our guests enjoying our breakfast buffet and facilities. We take great pride in our Hotel and are so pleased to hear about their positive experiences. Thank you for your business and we look forward to your next stay.
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Naples, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 16, 2012

We had stayed here a few times before when we wanted to go to the nearby Hollywood Casino, and found this hotel typical of Comfort Suites. We were returning home from a Christmas trip to Florida and ended up spending New Years Eve in Grantville at the casino, staying at the Comfort Suites in a whirlpool room. A pleasant stay, with no particular complaints (except one of the elevators seems to be perpetually broken... it was broken during previous visits as well).

Anyway, fast forward now to mid-February. Today I get a certified letter from the Bergen County (NJ) Department of Health informing my wife and I that we had been exposed to Legionnaires Disease as a result of this most recent stay at this Comfort Suites, and (assuming that we were still alive after six weeks) that we may want to seek medical attention if we experienced any of the symptoms (which show up within two weeks). Fortunately, we did not seem to be infected, but that's a pretty spooky letter to get so long after the fact. I would have expected that the hotel chain would have got after notifying their guests directly, sooner than waiting for the public health officials to do the leg work for them... so long after the fact to be pretty much pointless.

I suppose we're spooked enough that we'd really hesitate to stay here again...

  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
Thank Good_Ol_Dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, March 6, 2012
First and foremost I would like to thank you for being such a valued guest to our Hotel and for returning on many occasions. Additionally, we appreciate you sharing with other guests regarding the experience that you had after visiting us. Thank you also for confirming that you did not suffer from any health concerns after your stay. We take the wellbeing of our guests extremely seriously and want to assure you that we addressed that issue promptly from the point that we were notified. Rest assured that upon your next visit to our Hotel you will find the pleasant stay you are accustomed to.
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Poquoson, Virginia
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 21, 2012

Stayed at the Comfort Inn for three nights. We were pleasantly surprised. It was staff friendly, even although they could not accomodate us with our King size non smoking room, we had two double beds and a sitting area. It was clean and cozy and we would definately visit again. The breakfast was a nice touch too!

  • Stayed January 2012, traveled on business
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Helpful?
Thank Kushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, January 27, 2012
Thank you for choosing Comfort Suites. We definitely appreciate this positive comment and some issues will already be looked into the soonest time possible. We want our clients to enjoy during their stay, that is why we are doing our best to give them high quality service. We will be more than willing to serve you again in the future. Thank you so much.
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Virginia
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 9, 2012

We are frequent guests of this hotel and choice elite gold. This particular hotel is close to the casino for late night travelers. Check in was a breeze and they noticed our elite status by posting my husbands name. Such a nice touch. The hotel was not full as it was a Sun. night. We checked in late after a family gathering and asked the front desk young man for an upper floor mountain side. We did get an upper floor, however he claimed there were no rooms on the mountain side. Wrong. The whole floor was vacant. We lost a few hrs sleep with the noise from the Tractor Trailers zipping by on I-81. When we checked out there were 2 female desk clerks. When asked about our stay, I told them about the noise and the request I made. They said, oh maybe there were no king beds on mountain side. We were not asked by the young gentleman clerk if we had a preference. We plan on returning in about 2 weeks and we were told even though we book our room on line, that we should call ahead to ask for a mountainside room and they would see what they could do for us. That was nice, however we are not sure who we will get when we call back to the hotel. The rooms look like the carpeting was replaced and some laminate flooring in the elevators and entry way in the rooms. We invited guests to our room and I was embarrassed to have them sit on the couch. The sofa was full of stains. Others have mentioned it also in their reviews, however nothing has been done about it. The breakfast room was empty, as there were not many guests on Sun night. There was plenty of food and choices. We enjoyed the breakfast. We like the convenience of this hotel and the price, however the noise is a factor when you want to get rest.

Room Tip: Ask for upper floor mountain side.
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  • Stayed January 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank kps2play
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, January 15, 2012
As much as we would like to thank you for always choosing to stay at our hotel, we would like to apologize for the noise coming from Tractor Trailers which hindered you from getting a good night’s sleep. We are very sorry if this had caused you some problems. On the other hand, we would like to inform you that this issue was already taken cared of and was already resolved. Also, your concern about the stains on our couch will also be addressed immediately. We are glad to know that you liked the different varieties of foods that we serve for breakfast. We value your honesty and we do hope that you will continue to choose Comfort Suites for your future visits. Thank you.
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Bethlehem, Pennsylvania
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 6, 2012

We stayed at this hotel with friends on New Years Eve as we were going to the Hollywood Casino for the evening. The hotel staff was great, even took time to take pictures of our group before we left for the evening. The room was clean, spacious and had a great set up. The hotel is definitely in a great location if visiting anything Hershey related and the casino. The casino is not far but it is definitely not within walking distance- and the hotel staff was very upfront with us about that. The Holiday Inn next to the Comfort Suites offers a shuttle to the casino however the Holiday Inn isnt as close to the CS as it appears to be either, so unless you are up for a nice brisk walk, that really isnt an option. But again, the casino is less than a mile away so it works out fine. The free breakfast offered was really good too. They had various hot item choices as well as the usual bagels, muffins, cereal, etc...Im not a coffee drinker but my friends gave it a 3 out of 5 - saying for hotel coffee it was ok. However no one cared for the OJ or apple juice. Overall a great stay and experience and I would stay again if in the area.

  • Stayed December 2011, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank G A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, January 9, 2012
Happy New Year! It is nice to hear that you started your year right by staying at our hotel. We are very pleased and honored that you have us and you can be assured that you will get the right value for your money as we always see to it that our guests are having the greatest time during their visit. From our rooms, the free breakfast, our hotel staff, we give only the best services to our clients. Also, one thing that we can flaunt, though, is our hotel location. Although not very close, but it is not very far either—from prominent landmarks and tourist spots. We look forward to serving you again in the future.
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new york
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 15, 2011

stayed at this hotel last weekend 59 rate great price room was clean, bed was comfortable rooms are all being renovated , very happy with my stay staff was polite and accomadating especially margarita who runs the breakfast area truly a hard worker and takes pride in her work .we had 3 rooms all together and all were clean and comfortable

Room Tip: casino up the road nice very convenient!
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poppa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, Guest Relations Manager at Comfort Suites, responded to this review, January 9, 2012
Thank you for choosing to stay and relax at our hotel. We are deeply glad that you enjoyed every minute of you stay and we are extremely pleased to hear that you are satisfied and happy with the way our staff treated you. It is always our goal to make our clients and guests happy and contented during their vacation. In fact, we are once more looking forward to seeing you in the future.
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Tennessee
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 31, 2011

We needed a place to stop over on our way to NJ and chose this one as it was convenient to I-81 and not in a city where we had to navigate streets to get there. As per another reviewer our room was on the 4th floor so did not have to deal with tub noise but it was on a Thurs. so hotel was not full. We always get a room opposite the main highway and traffic noise was no problem, but we are accustomed to no sounds at night and we turned off the AC/heat after pre-warming the room - it was just warm enough outside to make it throught night comfortably. As also mentioned there were more than enough breakfast selections for a good hot meal, but they do need an extra waffle maker; one is not quite enough even during moderate use.

Room Tip: Ask for a room on the north side if traffic noise bothers you.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank etntripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmpa295, Guest Relations Manager at Comfort Suites, responded to this review, November 1, 2011
We at Comfort Suites are delighted to hear that you had such a pleasing stay at our Hotel. We pride our self on the quality of our accommodations and are so glad to hear that you enjoyed them. We will certainly look into your recommendation of adding an additional waffle maker as we know how important it is that our guests breakfasts exceed their expectations. Thank you again and we look forward to your next visit.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 450 Station Rd, I-81 at exit 80, Grantville, PA 17028-9148
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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