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“Great stay”
Review of MainStay Suites

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MainStay Suites
Ranked #4 of 9 Hotels in Grantville
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great stay”
Reviewed May 18, 2014

We came out for a competitive cheerleading competition at the Giant Center in Hershey and had a great stay. The kids loved the mini golf and the pool. Yeah, the slide wasn't like what you'd find at water parks, but it certainly made for a different hotel experience for our group.
The room itself was great. The beds were comfy and the pillows were as well. Our only issue with the room was the toilet was filled with black water when we entered, but by flushing it like 3 or 4 times. The black water disappeared and regular clear water filled the bowl the rest of our stay.
Breakfast was your typical hotel food. Yeah, the eggs were processed, but you could put them and the sausage on a toasted muffin for a breakfast sandwich, which was nice for me.
All the Hershey attractions were a short 5-10 minute drive away and very easy to get to.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CoreyCorbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, May 19, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Englewood, Florida
Level Contributor
253 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed May 4, 2014

We can see how this would be a very good choice for someone with children. We had a room with a separate bedroom and living room area which was great. There was lots of room in the suite. But we had some issues.

There is no overhang for unloading. It rained most of the time we were here, so got pretty wet just unloading and loading the car.

You can easily hear what's going on outside your room. Minimal water pressure.. The windows did not keep out much noise. We could hear trucks on the road, which was quite a ways from the motel. A light bulb was out in one of the lamps.

Breakfast was also a disappointment. Scrambled eggs were awful. No sweet rolls, just plain bagels , bread slices and waffle squares were available, but no regular toaster. There was a toasting device that tended to catch the food inside and burn it up. That happened while we were there. The food item was in flames by the time they got it out.

Fabio's Restaurant was a stone's throw away and very good - and BYOB. Other than that, not much good to report.

  • Stayed April 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank kglen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, May 7, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

This is the first time in the almost 6 years that we have been open that someone has commented about our water pressure, and about noise coming from the streets. We will have to look into these matters further to see exactly what is going on. Again, this is the first time we have ever had a complaint about these two issues, and I do apologize for that.

As far as the breakfast goes, Choice only requires that we offer a continental breakfast. As you noticed we offer quite a bit more than a continental breakfast would offer (i.e. eggs, bacon, sausage, waffles, etc.). I am sorry if these options still did not satisfy you, as we always try to offer more than what is required.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

We hope to see you again soon!

Sincerely,

Peter Foschetti
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 18, 2014

I booked my room and convinced three others to reserve a room. We booked a total of four rooms. We were all impressed with the rooms, especially the kitchen. If I can get great rates I will make MainStay Suites my home away from home.

  • Stayed March 2014, traveled with friends
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Helpful?
2 Thank patcarolsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, Manager at MainStay Suites, responded to this review, March 19, 2014
Dear Ms

We appreciate your comments and we hope to see you soon.

Sincerely

Peter W Foschetti
Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Butler, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 22, 2014

Was her on Dec. 15th during the worst snow storm. The check in was easy actually arrived early and we were able to get to our room. Very comfortable place. Desk help was so helpful and professional. Rooms are meant for long stays hence (mainstay) they was a refrigerator, sick, oven, it was great and so comfortable. Will stay there again if I am ever in the area!

  • Stayed December 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Marie0246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, February 23, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 21, 2014

We have stayed in this hotel in the past. This year we have Stayed New Years eve and most resent stay was 01/18/2014. Both Stays the rooms were clean and modern. Everything in the rooms in working order. Kitchen stocked for extended stays. Managers and Workers always every welcoming and accomodating! Huge Thank you to BRAIN!!! We had a crowd there 4 rooms each with the max of 6 guest. There was an older couple below us guess this couple wanted to go to sleep at 8 and we were all making too much noise for them. Brain Treated us with much respect as at 8pm we had to tone Lots of children down. Even with out being a "choice" member we were treated very very well!
One down side was the pool was very very chilly on the 18th not near as warm as it was on New Years eve! OUTSTANDING job to the Mainstay!

Room Tip: stay on 3rd floor if you want no foot steps above your head!!!!
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 22, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 7, 2014

The staff was very friendly and check in went very fast. The room was very clean and large. It had a nice kitchen area and a large bathroom. The beds were super comfy. The indoor swimming pool and miniature golf course was a hit with the children that were there. The continental breakfast we skipped. When we went down there were a ton of kids in there and mom's still in their pajamas. So we passed on that! The only negative thing that I have to say about the hotel is that we stayed there on New Years Eve. The hotel is about a mile from Hollywood Casino which is where we were spending New Years Eve. They had no shuttle service to or from the casino. I thought for sure this would have been a given service for the hotel to offer, but I was wrong. That is one thing that would be a huge plus for this hotel to offer. Over all the hotel is an excellent place to stay. Would definitely stay there again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Robin260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Level Contributor
248 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 6, 2014

Searching for a nearby hotel for an overnight stay while traveling south with another couple. We wanted to spend a little time at the Hollywood Casino and this hotel was convenient. Fast and easy check-in and we asked if king-size beds were available, which they were. My friend had a coupon which the desk clerk honored for both our rooms. Our rooms were clean and equipped with everything we would need for our stay. The shower could have been better although the water was good and hot. The towels could have been fluffier. The bed was a bit uncomfortable and too soft. The complimentary breakfast was small and not very well laid out with few choices.

Room Tip: If you're concerned you might not have a comfy bed, ask to see the room.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsg1557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

The mattresses we purchased for the hotel were extra firm mattresses from Simmons. I do apologize if the beds were not comfortable for your family.

Thank you again for providing overall positive feedback. We certainly hope to see you again soon!

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 105 Kelley Ct, Grantville, PA 17028-8741
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
We are brand new, all rooms are SUITES, we offer a large indoor swimming pool with a 2 story water slide, indoor basketball and 9 hole mini golf, free hot breakfast, All rooms have a pull-out-sofa bed, 2 room suites, free wireless and wired internet and all of our rooms have full kitchens. Hershey is only 5 miles, Harrisburg is also only 10 miles, Penn National Casino & Race Track is 1/4 mile and Fort Indian Town Military Gap is only 5 miles. We have a mixture of 2 queen bed suites, king bed suites and 2 room suites. We have a meeting room which we will not charge. Any questions please feel free to contact us Each room bed type can be arranged individually later. We have 385 sq. feet of meeting space available. ... more   less 
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Also Known As:
Mainstay Hotel Grantville
Grantville Mainstay Suites

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