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“Best Little Kept Secret”
5 of 5 bubbles Review of MainStay Suites

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MainStay Suites
Ranked #4 of 9 Hotels in Grantville
Butler, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Best Little Kept Secret”
5 of 5 bubbles Reviewed February 22, 2014

Was her on Dec. 15th during the worst snow storm. The check in was easy actually arrived early and we were able to get to our room. Very comfortable place. Desk help was so helpful and professional. Rooms are meant for long stays hence (mainstay) they was a refrigerator, sick, oven, it was great and so comfortable. Will stay there again if I am ever in the area!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie0246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, February 23, 2014
Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
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    56
    23
    26
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Harrisburg, Pennsylvania
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 21, 2014

We have stayed in this hotel in the past. This year we have Stayed New Years eve and most resent stay was 01/18/2014. Both Stays the rooms were clean and modern. Everything in the rooms in working order. Kitchen stocked for extended stays. Managers and Workers always every welcoming and accomodating! Huge Thank you to BRAIN!!! We had a crowd there 4 rooms each with the max of 6 guest. There was an older couple below us guess this couple wanted to go to sleep at 8 and we were all making too much noise for them. Brain Treated us with much respect as at 8pm we had to tone Lots of children down. Even with out being a "choice" member we were treated very very well!
One down side was the pool was very very chilly on the 18th not near as warm as it was on New Years eve! OUTSTANDING job to the Mainstay!

Room Tip: stay on 3rd floor if you want no foot steps above your head!!!!
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 22, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

The staff was very friendly and check in went very fast. The room was very clean and large. It had a nice kitchen area and a large bathroom. The beds were super comfy. The indoor swimming pool and miniature golf course was a hit with the children that were there. The continental breakfast we skipped. When we went down there were a ton of kids in there and mom's still in their pajamas. So we passed on that! The only negative thing that I have to say about the hotel is that we stayed there on New Years Eve. The hotel is about a mile from Hollywood Casino which is where we were spending New Years Eve. They had no shuttle service to or from the casino. I thought for sure this would have been a given service for the hotel to offer, but I was wrong. That is one thing that would be a huge plus for this hotel to offer. Over all the hotel is an excellent place to stay. Would definitely stay there again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Level Contributor
239 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed January 6, 2014

Searching for a nearby hotel for an overnight stay while traveling south with another couple. We wanted to spend a little time at the Hollywood Casino and this hotel was convenient. Fast and easy check-in and we asked if king-size beds were available, which they were. My friend had a coupon which the desk clerk honored for both our rooms. Our rooms were clean and equipped with everything we would need for our stay. The shower could have been better although the water was good and hot. The towels could have been fluffier. The bed was a bit uncomfortable and too soft. The complimentary breakfast was small and not very well laid out with few choices.

Room Tip: If you're concerned you might not have a comfy bed, ask to see the room.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsg1557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

The mattresses we purchased for the hotel were extra firm mattresses from Simmons. I do apologize if the beds were not comfortable for your family.

Thank you again for providing overall positive feedback. We certainly hope to see you again soon!

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hummelstown, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

My family and I rented 2 rooms here for new years eve so the kids would have fun things to do. And this place had it all. And the rooms where great could not have asked for anything better!! The rooms where very clean the beds where great. The staff was amazing and the breakfast in the morning was really good. If you want to stay some where and feel at home then this is the place!!
Add plus the pizza place next door delivers to your room door. And the pizza is really good.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HollyK1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
98 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

We had a very big group of 20 folks stay at this hotel recently. It really is a very good-excellent hotel. The Manager and most of the front staff (minus Brodie) were exceptional and friendly. The pool (although small) was appropriately warm with a water slide that the kids loved! The miniature golf and basketball hoop were a nice touch as well. The breakfast included fresh fruit (mainly apples-no bananas), donuts, waffles, sausage, eggs, yogurt. It was very nice. The only negatives besides the one employee above that needs to work on customer interactions were a single elevator. Otherwise, less than ten minutes to Hershey Park. You really can't beat this place and price!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank icudoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 8, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I will speak with the front desk worker you mentioned in regards to his friendliness towards guest.

We hope to see you again soon!

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

This place was definitely a step up from the hell hole down the road (Comfort Suites). The rooms were spacious and comfortable, and the breakfast was good. They had mini golf, basketball, and a few other things in their entertainment area, as well as a swimming pool with a slide (great if you have kids).

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRenee30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPA547, General Manager at MainStay Suites, responded to this review, January 5, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We can't wait to see you in the future.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Peter Foschetti
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 105 Kelley Court, Grantville, PA 17028
Phone Number:
Location: United States > Pennsylvania > Grantville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Grantville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
We are brand new, all rooms are SUITES, we offer a large indoor swimming pool with a 2 story water slide, indoor basketball and 9 hole mini golf, free hot breakfast, All rooms have a pull-out-sofa bed, 2 room suites, free wireless and wired internet and all of our rooms have full kitchens. Hershey is only 5 miles, Harrisburg is also only 10 miles, Penn National Casino & Race Track is 1/4 mile and Fort Indian Town Military Gap is only 5 miles. We have a mixture of 2 queen bed suites, king bed suites and 2 room suites. We have a meeting room which we will not charge. Any questions please feel free to contact us Each room bed type can be arranged individually later. We have 385 sq. feet of meeting space available. ... more   less 
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Also Known As:
Mainstay Hotel Grantville
Grantville Mainstay Suites

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