As long-term B & B travelers (75+), we understand the importance of the innkeeper to the overall experience. All I can say is that we must have caught Robert on a bad day. We were only staying one night during Memorial Day weekend (on the way home after a 15 day trip), and although he appeared to have a good relationship with other longer term guests, he made very little effort to be friendly to us. We got off to a bad start when we checked in. He came over from the adjacent house where he lived, walked up, didn't say hello, didn't introduce himself and proceeded in to get our payment squared away---perhaps the unfriendliest greeting we've ever had in a B & B. I had booked the room 2-3 weeks before and didn't remember his name, so I asked him his name and his response was "it was in the e-mail I sent you". What kind of response was that??? He did give us a good tour of the house, but in general, for the entire time we were there we felt a coldness from Robert. We went out of our way to be friendly, but with little reciprocation. Robert has a rather laconic personality, and perhaps we misread this to be that he didn't care for us. My wife even bought one of his cookbooks without even a thank you from him. He gave us a restaurant recommendation (Thai place), but when we got there we found it to be gone. I realize that the inn was full on this busy weekend and he may have been tired, but there's no excuse for being downright unfriendly.
The good news is that the house is very nice, our Sunrise Bay Window Room was large and had all the amenities you would expect in a luxury B & B, and for a very reasonable price. There's a nice porch and our room faced out on a pretty Amish farm. Parking is plentiful. The house is located on a major highway, and you do get some truck noise at night, but this was not a big issue. The breakfast was fine, not outstanding but no complaints.
Based on other reviews, Robert seems to do a good job with his guests, so maybe our experience was just very unusual. But we always seem to get along fine with B & B innkeepers, and just couldn't figure out what happened here. I started to ask him what the problem was as we left in the morning (without even a parting good-bye from him), but figured that it just wasn't worth it.
- Official Description (provided by the hotel):
- Romantic, elegant and tastefully decorated, circa 1809 colonial brick home, excellently located in Lancaster County Pennsylvania Amish farm region, minutes away from many Amish attractions and other points of interest. Rooms are filled with antiques and have private baths. Enjoy our gardens, fountains and gazebo all year long. Two cottages with two bedrooms and a kitchen are also on site. ... more less
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