We have gone to Hartwood Cafe/Whispers pub since it opened usually at least once per week and it used to be great. Since the change in ownership, the place has really going downhill. The restaurant has a very nice outside seating area but it often smells like a smoking section because the staff smokes within several feet of the tables. . . so we end up having to move. We have complained several times--the staff has always been apologetic but at this point it really doesn't matter because it keeps happening every time we return. The service has also declined. Although the waitstaff is great, items now frequently come from the kitchen missing key items so that we constantly have to ask for them. Long story short, this used to be a great neighborhoold place to dine and relax but it seems to be suffering from poor management and oversight.