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Staybridge Suites Wilmington - Brandywine Valley
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Reviews (307)
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All reviewsbrandywine valleyfree laundry facilitiesbasketball courtsocial hourfully stocked kitchenlongwood gardengreat hotellong term stayfire pitseparate bedroomfree breakfasthighly recommend staying herehome away from homelarge tvthe hotel staffan extended stayevening reception
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Reviewed April 2, 2012

I had to fly in from the west coast for a family emergency and my stay was exceptional. The staff were more than welcoming, everyone i talked to seemed to be happily employed, the management was able to help to my family and I with an issue or two and when we needed to stay another couple of nights it was simple and we kept the same suite. The buffet was tasty and bountiful, while the entire property was very clean and welcoming. The suite itself was quiet, comfortable, clean, and current. Our trip made us weary but our accomidations were very relaxing. Hats off to the staff at Staybridge, well done!

  • Stayed: March 2012, traveled with family
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Thank TonyGthecomic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve N, General Manager at Staybridge Suites Wilmington - Brandywine Valley, responded to this reviewResponded April 4, 2012

Hi TonyGthecomic,

Thank you for taking the time to provide great feedback to our hotel. Our entire team loves to hear from our guests! We 're happy that we were able to accomodate you and your family and we look forward to seeing you again at the Staybridge!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2012

I stayed here overnight on a business trip, and my stay couldn't have been better! The managers reception was exceptionally nice--the food was very tasty and the free wine and beer were very good quality. The room was excellent. Although I didn't need the kitchenette, it was very well appointed with a big fridge, a LARGE microwave, stove top, and dishwasher. The coffeemaker was handy. The room was well laid out and the digital thermometer made it easy to adjust the temperature. The bed and bedding made for an awesome night's sleep. The breakfast the next morning was hot and tasty with a large selection of breakfast items. The staff was so accommodating and very friendly to travelers. There was also a free laundry room and an exercise room beside it. The hotel itself is within walking distance of shopping and restaurants. I have to go back there for job training soon and I can't wait to get there!

Room Tip: There was some construction going on in front of the hotel, but I didn't notice the noise. The hotel does allow pets, so you might ask not to be near one if you fear pet noise.
  • Stayed: January 2012, traveled on business
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1  Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve N, General Manager at Staybridge Suites Wilmington - Brandywine Valley, responded to this reviewResponded January 20, 2012

Hi TRabalais,

We appreciate you taking the time to write such a great review! We look forward to seeing you again soon at the Staybridge!

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Reviewed December 16, 2011

I stayed here for 4 weeks and I couldn't have asked for more comfortable accomodations. The staff are excellent and friendly, and if you miss the designated meal times, there are plenty of restaurants nearby to order from. The best part of my entire stay, however, was having Ron the shuttle driver around. He is so sweet, caring and accomodating that you really feel taken care of during your stay. Although you do have to be mindful of sharing him and the shuttle with other guests, he always tried his best to accomodate me into his evening schedule as I had joined the YMCA and liked to get my evening workout in. Even when he would take the group to and from work, he made sure that no one was ever left behind and that if someone had to stay late, they had secured a ride. He would never allow anyone to ever feel stranded somewhere.

Room Tip: The only complaints I heard were on occasion, the garbage/dumpster pickup can be loud and it's at 3 am, so I guess try not to be near it? I never has a problem though.
  • Stayed: December 2011, traveled on business
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2  Thank Suparna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2011

After a tragic house fire this summer left me, my husband, our two children, and two dogs homeless, we called Staybridge Suites looking for a place to stay. Although technically "sold out" the helpful front desk staff transferred me to Suzanne Sagullo, the Director of Sales and Marketing. After explaining our situation, she suggested I come take a look at the hotel and she would see what she could do. At our meeting she was very apologetic that she could not get our family into a 2 bedroom unit, however, they could accomodate us in adjoining rooms (one studio and one 1-bedroom unit). We were so grateful! That was just the beginning of the exceptional service and caring attention we received.
Like most suite hotels, the rooms are nicely appointed and the hotel offers many amenities like a hot buffet breakfast, sundowner hour several nights a week, a pool, complimentary computer use and internet, workout and laundry facilities. The latter are connected rooms, which was awesome as I could pop a load of wash in and then go do my workout in the morning. Perfect! But what really sets this facility apart is the staff. As mentioned, Suzanne went above and beyond to make sure our family had what we needed. She even stopped by the next day with a basket filled with pool toys for the kids, a bottle of wine and lovely plant for my husband and I and some treats for our dogs! After losing everything, those thoughtful touches really made us feel at home.
Our favorite mornings or sundowner hours were those when Barb worked. She is a true gem of a human being. She got to know our names, the likes and dislikes of the kids and went out of her way to make sure we always had what we needed. She is so hardworking and pleasant and her caring ways made us feel like we were dining in her home, rather than at a hotel. Another example of outstanding service is my son celebrated his 8th birthday while we were there and the staff went above and beyond to make it special with balloons and a cake! It was so amazing and thoughtful and made him feel very special.
Another touch of personal service was that most mornings I was awake before breakfast began to take the dogs for a walk and Pedro, one of the night auditors, always made sure there was fresh coffee and the creamers I preferred out and ready. One morning I went for an early run and it started to POUR rain! I was drenched when I returned and Pedro had put aside a dry towel for me. It was so sweet! (Btw, this is not the best area for runners, but there is an industrial park you can circle through and a good route for longer runs is down Britton Lake road to Mill road to Thornton Road then through the industrial park. Both options have you navigate some steep hills, but it's doable for those who want to avoid the treadmill).
I really cannot stress enough that this is not your typical hotel because it is not staffed by typical people but rather exceptional people. Our only issue was coordinating housekeeping because many of the housekeeping staff were afraid of our dogs. Given the length of our stay, we would have liked to have seen this issue get resolved a bit more pro-actively. This is something to think about if you are traveling with a pet. The grounds are nice for walking a dog(s) and otherwise we found the rest of the staff to be very pet-friendly.
As other reviewers have mentioned, if you don't have transportation and plan to travel beyond the shuttle radius, renting a car will be necessary. This is a bustling surburban area, but public transportation and taxi service is not convenient. The shopping center that is by the hotel offers nice shops, several good restaurants, and an upscale grocery store. It is a simple walk, less than 5 minutes.There is additional shopping (major chains like Target and Home Depot) and restaurants close by, but you have to cross a major highway to get there. You could walk, but might feel like you are in a game of Frogger! For families with kids under 12, Oasis Family Fun Center is only minutes away by car or the shuttle. There is also an AMC movie theatre about 5 minutes away by car/shuttle.
Whether you are in need of a nice, friendly, clean place to stay for a night or a month, I highly recommend this hotel. I would especially think they would be wonderful to work with for groups or those who need an extended stay. Thank you, Staybridge Suites staff for taking such good care of us and making a very trying time in our families life positive! We are forever grateful!

Room Tip: If you have storage needs, they do offer closets you can rent for an additional fee.
  • Stayed: July 2011, traveled with family
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2  Thank Emilie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve N, General Manager at Staybridge Suites Wilmington - Brandywine Valley, responded to this reviewResponded November 30, 2011

Hi Mle519,
We miss you and we hope that you are all doing well! Our entire team was inspired by the strength and resolve that your family demonstrated every day after losing your home. We were all in awe of your positive attitude when most people in your situation would see the world in a different light. You gave us all perspective and we enjoyed being here for your family every day! Thank you for sharing, with the world, your experience with our hotel. More importantly, thank you for inspiring us all with your incredible spirit and great smiles (doggies too!)!
Sincerely,
~ Staybridge Suites

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Reviewed October 18, 2011

Stayed at this hotel for 2 weeks. The suites are spacious and well furnished. They offer open buffet breakfast daily and afternoon drinks with some food on several days a week. The hotel is right next to a mall and several restaurants within only a 5 minutes walk. The shuttle service is good however the closest Septa station is 20 minute drive away. The gym is basic and small.

  • Stayed: October 2011, traveled on business
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Thank MSAUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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