As a business traveler, there are corporate standards to which every HGI is supposed to adhere, and this one is no exception. So for this, they get the three of five minimum.
The facility seems to go above and beyond for those guests with special needs. Both the pool and hot tub come with lifts for those with physical disabilities. The bathrooms/showers are of average, but not above and beyond, compatibility with needs for those who are physically disabled.
The grounds, overall, are nice. There is an outdoor patio area which is a nice touch. The lobby decor is contemporary and looks well.
The exercise facility conforms to HGI standards, but is small. floor exercise space for more than two people is a challenge. The guest office equipment is up to date. The room is well equipped. The fact that you can actually remove hangers from the closet rod is appreciated. The hotel wi-fi is sufficient.
All of this makes this hotel, on a weekday, a perfectly acceptable stay. For those who have things to do around, but not necessarily in, Philadelphia this is a nice location. It is certainly a better alternative than the Holiday Inn up the street which shows it's age.
$9.95 is a more competitive price for the breakfast than at most other HGIs. I wouldn't pay it, but it's not too terrible overall. Considering your walking distance options are a convenience store and Friendly's, you could be worse off.
But every hotel has it's drawbacks, and this one is no exception.
The bed is an HGI standard but feels old and did not adjust well. This means if you like and/or depend on a soft bed for your back, you are at a disadvantage.
The shower is adequate for persons of height but not size. Hot water availability can be erratic after peak morning shower times.
The air conditioner in our unit emitted a musty smell that permeated the room for the duration of our stay. The unit was also underpowered overall. This leads me to believe that maintenance may be lacking a bit.
From an appearances standpoint, the carpeting looked and felt to be the bare minimum necessary to avoid walking on the bare floor underneath.
Service is amicable but not overly helpful.
There are three luggage carts, so if you're trying to check in or out during peak times, I wish you luck in finding one. (Though, in fairness, why are you traveling with more than you can carry or wheel out anyway?)
The elevators are not placed well and difficult to find. In fact, the entire first floor, once you get beyond the lobby, is poorly designed. You'll spend your first evening trying to sort out where the elevators, pool, exercise room and meeting rooms are located. Do not accept a room on the first floor in the 140s at all, or the 130s if there is an event taking place.
The between room soundproofing is poor. I expect bleed through of noise from the hallways, but not between rooms. This was a consistent issue over the course of our stay. Normal adult conversation level talk could be heard in the rooms surrounding us, which leads me to my last point.
It is difficult to blame a hotel for it's guests, and I try not to. However, understand that this hotel has two sizable meeting rooms on the first floor which means that frequently, on weekends, there are events. Event guests, particularly for weddings and family reunions with an abundance of kids, make a significant amount of noise and generally disregard the fact that there are other guests. The second time police were called to our floor it became evident that it was going to be a difficult weekend stay due to noise (which translates as a deficiency in between room soundproofing as stated above).
For a business stay, during the week, this is your best option in the area. It is immediately off the turnpike and pretty centrally located. It is of average price/value. I would avoid this property on the weekends during peak travel season, however, because of the event bookings as it fails the criteria in the title.
- Official Description (provided by the hotel):
- Enjoy fully renovated guest rooms, professional meeting rooms, as well as complimentary WiFi, an indoor pool, fitness room and more at the Hilton Garden Inn Philadelphia/Ft. Washington hotel in Fort Washington, PA. Find us on I-276 (the PA Turnpike. We're 13 miles from downtown Philadelphia and 700 yards from the SEPTA regional train station, which provides service to the entire Philadelphia area of Pennsylvania. Breakfast, lunch or dinner is served our on-site restaurant, or enjoy drinks at our lounge and bar areas. ... more less
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- Also Known As:
- Hilton Garden Inn Philadelphia / Fort Washington Hotel Fort Washington
- Hilton Fort Washington
- Fort Washington Hilton
- Hilton Garden Inn Fort Washington