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“Good service, good breakfast can't hide old musky rooms”

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Fairfield Inn by Marriott Philadelphia West Chester/exton
Ranked #6 of 9 Hotels in Exton
Reviewed October 6, 2012 via mobile

Lady at check in nice. Rate was good. Location good. Breakfast good. Room was just old, tired and it didn't smell great. Elevator was slow and old. Needs a refurb! Check out nearby Bobs restaurant With great food

  • Stayed: October 2012
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Thank andrewv45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded October 10, 2012

Thank you for choosing the Fairfield Inn of Exton for your lodging needs! We appreciate your taking the time out of your busy schedule to give us a Review. We are scheduled for Major Renovations come the first QT of 2013 and we are getting excited about this along with our Guests!

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Reviews (272)
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181 - 187 of 272 reviews

Reviewed October 2, 2012

We come to Exton by mistake. we stop on our way to Philadelphia to eat something on the way and we stop over in Exton. after the late lunch /dinner we decided to sty for the night and look for hotel with indoor pool for the kids.... we look in the tripadvisor application and we see the Fairfield Inn. the pool was open till 22:00 so we decide to check in.the price was fair and the room are very clean. the hotel staff was very nice. the lady front desk did everything to keep us feel like home....
in the morning we surprised from the upgraded breastfed. so if you are looking for a nice clean and very friendly hotel. this is the one.and thanks for the all staff.

Room Tip: all the room are good and clean,
  • Stayed: September 2012, traveled with family
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Thank ZVI C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded October 6, 2012

Thank you for stopping by and staying with us! If your in the area again during the 1st quarter of 2013, you will have the experience of your life, due to scheduled Major Renovations which will no doubt make our competition a little nervous and very jealous!

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Reviewed September 30, 2012

We travel a lot with our hockey team. This front desk staff was one of the best. The rooms were clean and comfortable. The wifi was fast. Was in walking distance of a couple Resteraunts. And the continental breakfast was very good

Would definitely stay here again.

  • Stayed: September 2012
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Thank Chrishills1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded October 6, 2012

Thank for your kind words and comments! First, we thank you for choosing our property for your lodging needs. We have a common statement and philosophy among all of our staff, that our goal is to "Rock Your World" from the time of Reservations until Check Out, and we all work hard to make sure this happens with each and every Guest, every stay!

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Reviewed September 23, 2012

The property is in good condition and well maintained. Staff is super friendly and very accommodating--everyone from David Hart (GM), Jaun (Housekeeping Manager), to Front Desk
people like Gabby, Erika, Elaine and Marcel. Free breakfast is excellent quality and served until 10am (an hour longer than most hotels). We have stayed here a week at a time on 8 or 9 occasions and each trip has been the same high quality visit that we have come to expect. This hotel will not disappoint.

  • Stayed: September 2012, traveled with family
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1  Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded September 24, 2012

Thank you John A for your kind words and repeated loyalty. The key is consistency, time after time. Our staff makes it easy, because they love what they do.

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Reviewed September 19, 2012

I had the pleasure of spending 10 days at this location. The room was very clean and comfortable. I stay in many Marriotts every year and I have to say the empoyees at this location were some of the friendliest and most helpful. Gaby at the front desk had a great personality and was very helpful during check out. Since my company spends so many days in her hotel she offered to take my information and give it to the manager to see if we can get a dicounted rate for future stays. Erika checked me in when I first got there and was very friendly and helped me out when my key cards did not work on the third day. There was one other girl that stood out to me. The first few days when I went down for breakfast she was the attendent and was always happy and had a great smile. I then saw her working the desk at night and she was just so friendly that she stuck out in my mind. I wish I had gotten her name. All in all this was the most pleasurable stay I have had in awhile. Good job girls!!!!

Stayed: September 2012, traveled on business
1  Thank jason m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded September 20, 2012

Thank you for choosing The Fairfield Inn for your lodging needs. We appreciate your loyalty to Marriott! Our staff strives to "WOW" each and every guest that stays with us. The Breakfast Bar/Front Desk Associate was Elaine.

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Reviewed September 17, 2012

Ive stayed at many Marriott properties and thus one is far from my favorite. The hotel is in a convenient location but is simply dated. The rooms are basic. No cleanliness issues that I saw.

The staff is friendly. There are issues with the wifi that need to get fixed.

Would try another hotel if I came back to this area.

Stayed: September 2012, traveled on business
Thank ThatGuy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded September 19, 2012

Thank you for taking the time out of your busy schedule to address your thoughts about our property. We are due for major renovations in the first quarter of 2013, so if your in the area during this time, please stop by, we are sure you will be pleased!

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Reviewed September 15, 2012

My wife and I stayed here in order to attend a reunion. It is very convenient to all major highways, shopping, and restaurants. The rooms are clean, but basic. The continental breakfast is free and offered quite a lot of variety; especially healthy options.

Stayed: September 2012, traveled as a couple
1  Thank awfountain3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
phlexgm, General Manager at Fairfield Inn by Marriott Philadelphia West Chester/exton, responded to this reviewResponded September 16, 2012

We trust that the Reunion you attended went well, and we are glad that our Breakfast met your needs! Be sure to come back and visit us soon, so that we have another chance to make you feel at home. We are going to have major renovations take place early in 2013, which will only make our competition jealous and keep them on their toes!

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Additional Information about Fairfield Inn by Marriott Philadelphia West Chester/exton

Address: 5 N Pottstown Pike, Exton, PA 19341 (Formerly Fairfield Inn Philadelphia Great Valley/Exton)
Phone Number:
Location: United States > Pennsylvania > Exton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Exton
Price Range: $109 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn by Marriott Philadelphia West Chester/exton 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Completed full renovations in 2016-2017! Located 30 miles west of Philadelphia, Chester County GPS/Online Mapping: Use 1 East Uwchlan Avenue, Exton-PA 19341Free Full Hot Breakfast104 Rooms, Heated Indoor Pool, Room Types: Doubles, Kings, King Sofa's,Exercise Room Free WiFI45 Minutes from Center City Philadelphia30 Minutes from Lancaster20 Minutes from King of Prussia Mall15 Minutes from United Sports Training Center-Downingtown15 Minutes from West Chester ... more   less 
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Also Known As:
Fairfield Inn Philadelphia Exton Hotel Exton
Fairfield Inn Exton
Fairfield Exton
Exton Fairfield Inn

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