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“Good Room, Questionable Service” 2 of 5 bubbles
Review of Clarion Hotel

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Clarion Hotel
Ranked #7 of 8 Hotels in Exton
Richmond, Virginia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good Room, Questionable Service”
2 of 5 bubbles Reviewed August 20, 2012

We stayed at this hotel for a wedding in the area at the end of July. The room was clean and adequate for the price, although we noticed that a lamp in our room didn't work and one of the outlets didn't have a current. However, we were disturbed by a huge error by one of the receptionists which affected my uncle and his girlfriend. They were checked into a room, left their luggage (including work laptops, a Kindle, and other confidential paperwork and personal belongings) in the room and left to get a bite to eat. While they were gone, the receptionist gave the SAME room away to another man because she had not accurately updated their system to reflect that the room was already taken. That man rifled through their belongings, stole several valuable items, and left immediately. This is a SERIOUS lapse in security, caused by the careless booking of the Wyndham's receptionist.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank SvenskaSvea1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Clarion Hotel, responded to this review, September 11, 2012
As the GM of the property I dealt with this situation personally and quickly to the guests satisfaction. We take the safety and security very seriously with all of our guests and will continue to do so.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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713 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 30, 2012

Convenient location and easy to locate. Nice lobby and easy check in with very friendly staff. We asked for a room in a quiet section on a low floor and our request was fulfilled with no hastles. Very pleasant check in. Our room was very clean and the bathroom was spotless. It appears that the room was recently renovated. The air conditioning unit is located in such a way that it doesn't blow on you.
Breakfast the next morning was included in the price of the room. Breakfast was buffet style that included fresh fruit, breads, cereals, juices, coffee, tea, scrambled eggs, bacon, sausage patties, waffles, french toast and an omelet station. Our server Sal was so helpful and made our breakfast very pleasurable.
We stayed the night to attend a family gathering at the dinner buffet. It was a Saturday evening and the food was wonderful. Prime Rib was outstanding, Pasta Station was also outstanding. Dessert Station was limited but very good. There were many other choices and we sampled all and they were also good. The service was excellent. All in all we would definately stay here again when in the area.

Room Tip: We were in the North Wing and rooms in this section are renovated.
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  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ginnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, August 3, 2012
Dear Ginnee,

Thank you for telling us about your stay with us. We appreciate all of your comments. We are so happy you stayed with us. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Wyndham Garden Exton Valley Forge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmira, NY
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

Hats off to the Wyndham Garden Inn for providing such a nice experience during our visit last week. We were in the area to attend the Phil. Gift Show and decided to eat at the hotel Sunday night (honestly, we weren't expecting much). WOW...we were so impressed with our food on Sunday night we chose to eat there Monday night too! We did have a problem with housekeeping services in both of the rooms for the 2nd night we were there (minor things that hadn't beeen restocked and were a bit of an inconvenience...but not enough to call the front desk late at night about). Upon check-out, I did report those lapses in the housekeeping services to "Candy" at the front desk. She was #1 in understanding how to take care of it. Listening, nodding emphathetically, letting me know she'd look into it AND offering us breakfast! It sure turned us into cheerleaders rather than complainers! The same desk clerk, Candy, had also copied off directions for us on her computer (nice). Two other employees who were good to work with were Carl (also at the front desk) and Sal in the dining room who acted like he couldn't have been more happy that we were there, inquired how long we were staying and telling us he hoped we would stop back, etc. He sure did leave us smiling:-)

Room Tip: We liked our room location, overlooking the pool area.
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  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElfJulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, July 26, 2012
Dear Jed361,

Thank you for telling us about your stay with us. We appreciate all of your comments about our staff members; Candy, Carl, and Sal. We will pass those comments on to them. Thank you so much for staying with us. We hope that you will return again in the future. Thank you for your time. We are glad that we could accommodate you.

Sincerely,
Wyndham Garden Exton Valley Forge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Brunswick, New Jersey
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 22, 2012

I stayed here from July 20-July 22 as part of a social group weekend. There were activities going on all weekend which were very well attended and the hotel handled everything very well, from the people constantly coming in and out of the main lobby and event area to being responsive to guests' needs. Before I checked in, I called to see if there would be a fridge in my room and, when they checked my reservation, assured me that the room I was scheduled to be in had a fridge. When I checked in, there was no fridge and I called down to the front desk and a very helpful staff member named Carl arranged not only to switch me to a room directly across the hall (which actually had a better view) with a fridge but came to the room himself to deliver the keys to the new room to me. The hotel is a great value for what I paid; there's a nice restaurant on property; and there are several places to eat and shop within walking distance. I'd definitely stay here again.

  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mygreatkid1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, July 26, 2012
Dear mygreatkid1023,

Thank you so much for telling us about your stay with us. We are so glad that we could accommodate you during this busy time for us. We appreciate all of your comments and will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will stay with us again in the future.

Sincerely,
Wyndham Garden Exton Valley Forge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 18, 2012

The staff in the buffet were very nice.The room was clean. Check in and out was fast.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank racerman14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, July 26, 2012
Dear raceman14,

Thank you so much for creating this review for us. We appreciate all of your comments. We will pass them on to our staff. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Wyndham Garden Exton Valley Forge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Saddle River, New Jersey
1 review
5 of 5 bubbles Reviewed July 17, 2012

Truly the best experience i have ever had in any hotel...
The fron desk, restaurant, just perfect.
The price was amazing too

  • Stayed July 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Riad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, July 18, 2012
Dear Riad S,

Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Wyndham Garden Exton Valley Forge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 8, 2012

We stayed here for one night to attend a wedding off site. Upon check-in, we were greeted by a super friendly front desk clerk named Carl. He is so kind, funny and helpful. Candy was also at the front desk and was extremely friendly. I find this rare because most front desk people seem to have a bit of an attitude. The hotel is located near a highway, but it seemed so secluded and quiet. We never heard traffic or any commotion. We visited the outdoor pool, which was just perfect. It was clean, had many chairs and lots of towels. There was an indoor pool that appeared to be just as nice. Lunch at the bar was great and after leaving the wedding we headed back to the bar for some drinks. The waitstaff was great and there was a really fun band that played. They seemed to have some groupies so maybe they are there often. The room was immaculate and had everything that we needed. There was a large group of us and no complaints from anyone. It is reasonably priced and easy to get to. I think anyone would be pleased. Just an added note, the immediate family had a pre-wedding reception at a large tent on the property and enjoyed it very much.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mywhitesasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Clarion Hotel, responded to this review, July 18, 2012
Dear mywhitesasha,

Thank you for telling us about your recent visit with us. We hope that you enjoyed the wedding you attended. Thank you for all of your great comments about our staff. We will gladly pass those comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for all of your thoughts. Thanks for staying at our hotel, and we hope that you will stay with us again in the future.

Sincerely,
Wyndham Garden Exton Valley Forge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel

Property: Clarion Hotel
Address: 815 N Pottstown Pike, Exton, PA 19341-1561 (Formerly Wyndham Garden Exton Valley Forge)
Phone Number:
Location: United States > Pennsylvania > Exton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Exton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Wyndham Garden Exton Valley Forge Hotel Exton
Hotel At Chester Springs
Chester Springs Inn

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