My wife called on 07-03-2009 to make a reservation on 07-10-2009, when we arrived at the hotel on 07-10-2009 the assistant manager could not find our reservation. Upon looking further she found that she had booked the reservation for 07-03-2009 (the day we called to make the 07-10-2009 reservation) and had actually billed our credit card.
We thought okay, honest mistake and asked her to credit it to our stay for 07-10-2009. She refused to admit any mistake and insisted that we pay again for 07-10-2009. While we were discussing this issue she brushed us asided and ignored us to wait on another patron that walked in. She refused to let us speak with her manager and we had no other choice but to leave. We were in town for my daughter's soccer tournament and had to make the 1 hour and 45 minute trip back home, now we will have to make the trip again early next morning. Very rude, inconsiderate, no service, and refused to put us in contact with her manager.
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- Also Known As:
- Etters Super Eight
- Etters Super 8
- Super 8 Etters