Room and service were generally decent. Problem: I redeemed air miles for the hotel stay when my family stayed at the hotel for one night on Sept 16th. The staff did not process that properly and continued to charge us for the room, even though through Air Miles, we have already redeemed points for the room. As we were in a rush to catch the flight when we checked out, we paid for the room and hoping to sort this out after we return home. After almost a month's time, we finally got the confirmation from Air Miles that they have resolved the issue with hotel management and that I should be expecting a refund within two weeks. Unfortunately, to this date, we still have not received a refund of the room cost. The process of bringing resolution to this refund has been extremely frustrating.
- Official Description (provided by the hotel):
- Stay Smart at the Brand New Holiday Inn Express Philadelphia Airport in Essington, PA. Our courtesy shuttle will take you to the only hotel on the Delaware River waterfront. Located adjacent to Governor Printz Park, our guests enjoy the scenic views of the river and marina. Explore the attractions, restaurants and entertainment of Downtown Philadelphia. Don’t miss the historic sites, including the Liberty Bell, Independence Hall, National Constitution Center and Betsy Ross House. Also discover the Old City District, where you will experience the best shopping, dining and culture. If you’re a sports fan, the hotel is minutes from the Philadelphia Sports Complex. This site includes Lincoln Financial Field, Wells Fargo Center and Citizens Bank Park. The Philadelphia Union Soccer Stadium, PPL Park, is 3 miles away, near Harrah’s Casino and Racetrack. For our business clientele, we are located close to Boeing, UPS, Sunoco, Philadelphia Navy Yard, and the airlines serving the Philadelphia International Airport. After a long day, enjoy the waterfront scenery, or keep up with your workout routine in our fitness room. Jump start your day with our Express Start breakfast, serving your favorite hot breakfast selections and hot cinnamon rolls. ... more less
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- Also Known As:
- Holiday Inn Express Philadelphia Airport Hotel Essington