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Holiday Inn Express Philadelphia Airport
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Reviews (234)
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All reviewsdelaware riverfront deskshuttle servicenext morningfree breakfastbit datedfree shuttlethe breakfast areadefinitely stay here againphlphiladelphiaconvenience
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Reviewed October 10, 2013

Stayed here for 3 nights while touring Philly then flying home.
The room was a little run down but still pleasant. It's in an industrial area near a marina and on the flight path to the airport. We enjoyed watching planes taking off and landing, plus watching the colony of feral cats that live next door in an abandoned garage. They had some very kind people stop by to feed them daily. May have turned off some but we enjoy it. We even made a point of going down to talk to the older couple that came. Lovely people.
They have the morning breakfast buffet put together and maintained by a couple of hard working staff. (Please remember to tip these people, they never expect it but it's nice to say thanks) We were taken by the staff coming in in the morning through the lobby entrance and giving a cheery Good morning to everyone in the breakfast area. staff from the front desk to the cleaning staff were so pleasant and helpful. We were delivered to the airport safely and pleasantly by their van driver.
We like Holiday Inn Express and have stayed in many, they are never perfect but we always come back. And we would stay here again.

Room Tip: Don't worry about the airport noise, stops at night and doesn't start until about 7 am
  • Stayed: September 2013, traveled as a couple
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Thank kitten50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S P, Manager at Holiday Inn Express Philadelphia Airport, responded to this reviewResponded October 11, 2013

Hello Kitten50 - We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Holiday Inn Express we thank you for your business and we hope to see you again when your travels bring you back to the area!

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Reviewed September 17, 2013

We spent one night before travelling back to Germany.
Tarshia granted us a late check - out (2 p.m.) which was highly appreciated because our flight left only at 6 p.m.
Rooms were clean and spacious. Hotel is close to the airport. Shuttle to the airport was perfect. Very friendly drivers (we had three lifts). Service is provided every 30 minutes 24 hours/day.
However hotel needs renovation.

  • Stayed: September 2013, traveled as a couple
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2  Thank youngsterGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S P, Manager at Holiday Inn Express Philadelphia Airport, responded to this reviewResponded October 11, 2013

We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Holiday Inn Express we thank you for your business and we hope to see you again when your travels bring you back to the area!

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Reviewed September 11, 2013

i have been a customer here since their opening, however the only thing I seem to remember iis the great staff ! the van driver was very helpful and drove us safely to and from, he was also courteous and dressed very nicely. I was impressed ! have had other drivers and didn't feel safe,mostly because the others seem to always drive above the speed limits, which is scary to most. I always am glad when jonathan is driving , hes knowledgeable of the area and anything else you may need help with,i was grateful when he carried my heavy bags hes always pleasant and very gentlemanly. thanks again jonathan !

Room Tip: great staff
  • Stayed: August 2013, traveled on business
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1  Thank susan i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this reviewResponded September 13, 2013

Thank you for posting on TripAdvisor and your kind compliments mentioned about our van driver Jonathan. On behalf of the staff we greatly appreciate your loyalty in staying with us!

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Reviewed September 5, 2013

The Holiday Inn Express was convenient to the airport and my family, that is why we stayed there. It was not a very nice hotel at all. The room was not clean, the bathroom was a mess. The hotel needs a mojor renovation. The hotel was also very noisy late into the night. There is a nightclub next store that was loud. We did not eat the breakfast because it did look good. The best thing I can say is it is a convenient location for the Philadelphia airport.

  • Stayed: July 2013, traveled as a couple
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Thank dtb61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this reviewResponded September 9, 2013

First and foremost please accept our sincerest apology for not meeting your expectations during your recent visit to our hotel. I and my staff would greatly appreciate it if you could email us at gmhiphl@aol.com or call us at 610-521-1200 as we would like to know more detail so we can improve our level of service. Our hotel just opened two years ago this past June and as you can see on other reviews posted both on TripAdvisor and the IHG web site our hotel consistently receives high marks in regard to our cleanliness and for reasons unknown as of now we failed you, which is unacceptable. Within the past 5 weeks we had a surprise inspection from AAA and they gave our hotel the highest score you can achieve for cleanliness. Regarding our IHG Express Start Breakfast Buffet you state “We did not eat the breakfast because it did look good”, I am going to assume that you did not eat breakfast because it didn’t look good. Our Express Start Breakfast Buffet is of the highest IHG standards and includes Assorted Yoplait yogurts, fresh hard boiled eggs, assorted milks, IHG branded hot cinnamon buns, 4 types of cold cereal, Quaker Oats assorted oatmeals, make your own pancake machine. We rotate sausage links, sausage patties, and bacon each day. Fresh scrambled eggs (never powered, always fresh), biscuits baked each morning, sausage & gravy, assorted, bread & mini-muffins. Our juice selection is OJ, Apple, & Cranberry, along with our beverage station which is open 24 hours a day with fresh coffee, de-caf, and assorted teas. Please reach out to us as we would appreciate your detailed input.

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Reviewed September 3, 2013

What a nice hotel! Tucked back from the road, we found it to be very pleasant. The front desk staff were very kind, the room was clean and we didn't have any issues. The hot breakfast was a real treat and we enjoyed the pancakes!

  • Stayed: July 2013, traveled with family
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Thank FunonVacation08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this reviewResponded September 9, 2013

Thank your for posting on TripAdvisor. Our staff here prides itself in the hotels cleanliness and was very appreciative in you commenting on the how clean our hotel is. We are also happy that you had a delightful breakfast to start your day off! We hope to be able to be your home away from home if you are in the area again.

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