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“Front Desk Twins” 3 of 5 stars
Review of The Avalon Hotel and Conference Center

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The Avalon Hotel and Conference Center
Ranked #32 of 37 Hotels in Erie
Harrisburg, Pennsylvania
1 review
“Front Desk Twins”
3 of 5 stars Reviewed May 8, 2014

The hotel was horrible but I can not complain because the customer service from the ladies at the desk Heather and Kathy. They are the most exceptional young ladies I've ever met at a hotel. Anything request we made we had it. They went above and beyond to make sure we were pleased. You ladies touched us ad we will always remember you.

  • Stayed May 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beautiful1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
    64
    48
    70
    71
    144
See reviews for
103
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48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Any
English first
Allentown, Pennsylvania
1 review
3 of 5 stars Reviewed May 7, 2014

I would like to take a moment to say the Hotel was??? But we met a Waiter, AJ WAS FANTASTIC... This young man treated you with a smile and always was willing to help. God Bless you AJ My Family Thank You for everything! You indeed were the highlight go our stay!


Debbie W.
From The Lehigh Valley

  • Stayed April 2014, traveled with family
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 5, 2014

Avalon Hotel was warm and very inviting. The Buffer was Awesome. The staff was accommodating and very friendly.. Special shut out to Kathy as she made my stay very comforting. All my Elk Brothers also thought Kathy and her team was the best....

People such as Kathy makes it very easy to return to the Avalon in Erie PA..

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carmin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg, Illinois
1 review
5 of 5 stars Reviewed May 3, 2014

We had a great time together at the Avalon hotel. They had great friendly staff who provided excellent customer service. The rooms were very clean and room service came everyday to clean and change sheets and towels. Their banquet hall was very big and we found all the equipment needed for our program.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
4 of 5 stars Reviewed May 2, 2014

Probably the most friendliest customer service I have experienced in a hotel & banquet center. Besides that it serves as a great location for business and personal events. I've been here a few times for business as well as a friends wedding. The hotel rooms are also nice and clean. They never say no to extra's like additional sheets, towels, pillows, whatever you need.

Room Tip: The double room suits are nice. They are very spacious and have a huge king size bed. Can't go w...
See more room tips
  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 1, 2014

This year while traveling with my family the housekeeping ladies, really kept our rooms in tip top condition when we were out during the day. I also enjoyed the new breakfast area and the friendly staff.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Shreeji007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergenfield, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

Great room, extremely helpful staff, clean, great location, free wifi, and free parking. Can't ask for more. The lounge area was inviting as well. The room was quite spacious for 4 people to stay comfortably.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Avalon Hotel and Conference Center

Property: The Avalon Hotel and Conference Center
Address: 16 W 10th St, Erie, PA 16501-1402 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #32 of 37 Hotels in Erie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
Number of rooms: 187
Official Description (provided by the hotel):
The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more   less 
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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